Administrative Assistant Customer Service
Resume:
KIRAN PUSHPARAJ
Administrative Assistant Department Manager Accountant Office
Administrator Building Security Management
PROFESSIONAL SUMMARY
Energetic and detail-oriented administrative professional with over five years of experience in providing top-notch administrative, reception, and office support services. Proficient in managing calendars, coordinating meetings, maintaining records, and ensuring smooth office operations. Adept at fostering excellent communication between staff, clients, and management while delivering exceptional customer service.
EXPERIENCE
Associa British Columbia Inc, Surrey, BC —
Office Administrative Assistant
October 2022 - PRESENT
● Managed communications, maintained office records, and processed client inquiries.
● Drafted, reviewed, and distributed official documents and communications.
● Assisted with accounts receivable and delinquency processing.
● Act as a liaison between staff, clients, and management.
● Ensure timely dissemination of information across departments
● Maintain and update office records and filing systems. Client Service Representative
July 2022 - October 2022
● Handled incoming calls and addressed customer inquiries related to strata and building services.
● Provided effective solutions to customer complaints and ensured timely follow-ups.
● Take meeting minutes and distribute them promptly.
● Organize and maintain files, ensuring confidentiality.
● Coordinate guest appointments and ensure seamless communication with relevant departments.
● Handle office supply inventory and procurement.
Alliance Maintenance Ltd, Surrey, BC — Building Concierge June 2024 - January 2025
● Greet guests and manage front desk operations, including handling phone calls, emails, and walk-in inquiries.
● Delivered exceptional customer service to residents and guests, ensuring a welcoming and secure environment.
● Managed front desk operations, including visitor check-ins and resolving complaints.
● Coordinated services such as package deliveries and maintenance requests.
#102-13352 105A Avenue,
Surrey, BC, V3T 2A5
***********@*****.***
www.linkedin.com/in/kira
npushparaj
SKILLS
Customer assistance
Proficiency in Microsoft Office
Suite (Word, Excel, Outlook)
Team Player
Time Management
Leadership
Adaptability and
Problem-Solving
Power Trained
Emergency Response &
Crisis Management
Surveillance & Patrol
Procedures
Report Writing & Incident
Documentation
Access Control & Property
Protection
CERTIFICATIONS/LICENSE
OFA Level 1 - First Aid &
CPR Certification
BST - Basic Security
Training
ForkLift Operating License
Logixx Security, Vancouver, BC — Mobile Security Patrol Officer November 2022 - June 2023
● Conducted routine mobile patrols to ensure the security and safety of client properties.
● Monitored and reported suspicious activities, security breaches, and safety hazards.
● Responded promptly to alarms, emergencies, and incidents, following company protocols.
● Conducted access control and enforced property rules to maintain order.
● Provided detailed incident reports and maintained accurate documentation of patrols.
● Assisted law enforcement and emergency services when required.
● Ensured the security of high-risk locations, including commercial and residential sites.
● Delivered excellent customer service while interacting with clients and the public.
Walmart, Tsawwassen, BC —
Department Manager
November 2020 - March 2022
● Supervised daily operations to ensure productivity and adherence to store protocols.
● Maintain stock levels and ensure proper inventory control.
● Recruit, train, and manage staff.
● Set performance goals and conduct evaluations.
● Motivate and support the team to achieve targets.
● Coordinate with suppliers for timely restocking.
● Prepare and present reports to upper management.
● Drive sales through effective merchandising and promotions.
● Monitor and manage budgets, expenses, and revenue. Fulfillment Associate
April 2020 - October 2020
● Oversaw inventory processes, prepared shipping documents, and ensured cleanliness in storage areas.
● Experience with sorting, labeling, and storing products properly.
● Familiarity with barcode scanners, warehouse management software.
● Skilled in operating forklifts, pallet jacks, and other warehouse tools.
● Handling discrepancies, delays, or damaged goods effectively. Burger King, Surrey, BC — Part-time Crew Member
September 2019 - March 2020
● Provide excellent customer service by taking orders and handling payments.
● Prepare and package food according to company standards.
● Maintain cleanliness and follow health and safety guidelines.
● Restock supplies and assist with inventory management.
● Collaborate with the team for smooth operations. COMMUNITY
INVOLVEMENT
Volunteered a fundraising
event for flood relief in
Kerala-India, 2018
LANGUAGES
English
REFERENCE
Reference upon request.
Khader & Co Tax Consultants, India — Administrative Assistant and Junior Accountant
May 2017 - August 2019
● Prepared financial documents, managed accounts, and assisted with audits.
● Processed business expenses and verified transaction accuracy. EDUCATION
Douglas College, New Westminster, BC, Canada — Post Degree Diploma in International Business Management - IBM September 2019 - November 2020
Bangalore University, Bangalore, India — Bachelor Of Business Administration - BBA
May 2014 - April 2017
PROJECTS
Internship at Dhathri Ayurkendra India Pvt Ltd, India — A Study on Employee Motivation
December 2016 - March 2017
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