Sales
Resume:
EMPLOYMENT HISTORY
NOV **** - PRESENT
Salesperson, Car Ave., Fresno, CA
• Consistently exceeded monthly sales by delivering exceptional customer service and tailoring solutions to meet clients’ needs.
• Built long-lasting relationships with clients, resulting in a high rate of repeat business and referrals.
• Expert in guiding customers through the sales process, ensuring a seamless and positive experience.
• Demonstrated strong knowledge of inventory and product specifications to match customers with the perfect vehicles.
• Proven ability to upsell additional services, warranties, and accessories, boosting overall dealership profitability.
• Actively collaborated with the finance director to structure and finalize deals, ensuring compliance and customer satisfaction.
• Skilled in utilizing TECOBI CRM tools to track leads and follow up effectively, maximizing conversion rates.
• Adept at handling objections and turning challenges into opportunities to close deals.
• Committed to staying informed about industry trends and continuously improving product knowledge to serve customers better.
DEC 2023 - FEB 2024
Account Clerk I, County of Madera, Madera, CA
JUL 2022 - NOV 2023
Front Support/Scheduling, Camarena Health, Chowchilla & Madera, CA
• Enhanced patient interaction as Front Support at Camarena Health
• Managed appointment scheduling and insurance verification
• Performed clerical tasks and handled banking responsibilities
• Optimized phone response strategies, leading to a 20% decrease in call wait times utilizing multiple phone lines.
• Streamlined front desk operations, enhancing patient satisfaction and efficiency.
• Implemented a new filing system, reducing document retrieval times by 15%. MAY 2021 - JUN 2022
Escrow Assistant/Front Office Manager, Orange Coast Title, Fresno, CA
• Demonstrated strong problem-solving skills in managing office tasks
• Implemented innovative solutions for office management
• Contributed to the company's success by providing top-notch customer service
• Made a significant impact on office efficiency and client satisfaction by overseeing administrative tasks.
• Streamlined office operations, enhancing workflow and client satisfaction.
• Attentively managed front office duties such as office wide high dollar banking, ensuring unparalleled client service. Po Box 820, Chowchilla, 93610
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KEVIN BERNSTEIN
CAR SALESPERSON
PROFESSIONAL SUMMARY
Experienced Car Salesperson at Car Ave with a strong background in sales, finance, and real estate, currently excelling at Car Ave. Skilled in building client relationships, understanding needs, and managing transactions with professionalism. Since 2016, I’ve gained expertise in real estate, title companies, and finance, including roles like the Business Development Center at Clawson Honda. Dedicated to exceeding customer expectations and contributing to workplace and community success.
Managed and maintained accurate financial records, reconciled accounts, and prepared detailed reports to support financial decision-making.
Oversaw inventory control as supplies manager, negotiating with vendors and achieving significant cost savings. Handled overdue accounts as a collection specialist, improving collection efficiency through strong communication and customer service.
Developed a blend of technical accounting skills and interpersonal expertise, contributing to the county's financial operations.
• Analyzed and resolved office challenges, directly contributing to company success. AUG 2020 - MAY 2021
Office Manager, Tafoya Real Estate, Fresno, CA
• Managed front office operations at Tafoya Real Estate
• Served as primary point of contact for clients
• Coordinated and scheduled signings and meetings
• Efficiently managed front office, streamlined document preparation, and enhanced customer relations at Tafoya Real Estate.
• Oversaw all front office tasks, ensuring meticulous document management and client engagement.
• Implemented new scheduling system, increasing efficiency of client meetings and signings.
• Provided exceptional support to clients, serving as the go-to contact for all their needs.
• Streamlined document preparation processes, boosting office productivity and client service quality.
• Revamped client onboarding process, enhancing overall satisfaction at Tafoya Real Estate. OCT 2020 - MAY 2021
BDC Coordinator, Clawson Honda, Fresno, CA
• Coordinated scheduling for buyer appointments at Clawson Honda
• Managed lead bucket effectively
• Installed temporary plates and window registrations
• Delivered sold units promptly
• Boosted team efficiency by streamlining appointment scheduling and lot management, enhancing customer satisfaction.
• Ensured all sold units were promptly equipped with temporary plates and registrations, maintaining high attention to detail. JAN 2016 - AUG 2020
Owner’s Assistant/Office Assistant Manager, Land Company Real Estate, Chowchilla, CA
• Managed and updated MLS, ensuring accurate and timely data entry
• Property Management
• Oversaw company's social media presence, increasing engagement by 30%
• Assisted in sales, contributing to a 15% increase in revenue
• Coordinated office operations, improving efficiency by 20%
• Streamlined office operations, enhancing workflow and improving client satisfaction.
• Revitalized office systems, leading to a 20% boost in efficiency and client satisfaction.
• Played a key role in driving a 15% revenue increase through strategic sales support.
• Enhanced MLS management for optimal data accuracy, supporting business intelligence.
• Boosted social media engagement by 30% with creative content strategies.
• Spearheaded a revamp of marketing strategies, directly leading to a 15% revenue spike.
• Enhanced data accuracy in MLS by implementing rigorous quality control checks.
• Introduced dynamic social media campaigns, propelling engagement rates up by 30%. EDUCATION
JAN 2016 - AUG 2020
High School Diploma, Argos Academy
ADDITIONAL INFORMATION
Salesperson
DMV
Home Staging Certification
Developed and implemented innovative marketing materials VOLUNTEER/NON PROFIT
AMERICAN CANCER SOCIETY
RELAY FOR LIFE
• 2011 to 2016:
• Planning Committee
VOLUNTEER/NON PROFIT
CHOWCHILLA LIONESS LIONS CLUB
2016 to 2018:
• Assisted with event planning.
VOLUNTEER/NON PROFIT
CHOWCHILLA MUNICIPAL AIRPORT
COMMISSIONER
• 2018 to 2021:
• Airport Commissioner
VOLUNTEER/NON PROFIT
CHOWCHILLA 4-H
CLUB LEADER
• 2022 to 2024:
• Club Leader
VOLUNTEER/NON PROFIT
MERCED ELKS
MEMBER & VOLUNTEER
• 2022 to now:
• Club Member & Club Volunteer
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