Office Manager Customer Service
Resume:
Lela Khajadourian
Office manager, Bookkeeper and Executive Assistant with over 25 years of experience. 13456 SW Hawks Beard St. Apt. 1733
Tigard, OR 97223
*********@*****.***
SUMMARY
Administrative Office Manager. Multi-skilled, reliable and efficient with 25+ years of experience supporting managers and executives in high paced environments of various industries. Diversified skills for client relations, trouble shooting, analytical thinking, project management, customer service, and administrative support. Excellent phone, verbal, and digital communication skills with the timely completion of project deadlines and budgeting.
EXPERIENCE
LGK Events, Inc., Los Angeles, CA
Administrative Office Manager
JUNE 2019 – Present, TEMPORARY Consulting Projects while seeking permanent work.
• Administrative, Accounts Payable/Accounts Receivable, Collections, Calendar Coordination, Travel Accommodations, Inventory, Technical Assistance, Light Bookkeeping, Light Accounting, Data Entry, Administrative Assistance, Customer Service, Reports and Errands
• Research, Recommend, select venues, catering, decorations, develop floor plans, timelines and accommodations that meet clients’ requirements by negotiating and staying under budget for events.
• Multi-task, present alternate solutions to calmly mediate difficult situations, handle crowds of 100-1000 during events.
• Interpret and calculate contracts, assist in maintaining a cooperative working relationship among vendors and clients.
• Orchestrate day-to-day operations for events, parties, exhibitions, conventions, and weddings.
• Process Payments Manual through Merchant Gateways, Venmo, PayPal, QuickBooks Online, Square, Stripe
• Prepare, accommodate and execute white glove services for professional athletes, celebrities from A-D lists and high-end clientele with customized concierge services such as: home décor with turnkey execution for new homes, condos or apartments from coast to coast, to swag bags, galas, Oscar parties, home parties, travel accommodations, wine tasting and food pairing events and all exclusive needs.
• Increase business development with innovative marketing and social media sales, while training, presenting and recommending new apps to clients.
Windes Inc., Long Beach, CA
Audit Service Coordinator
JANUARY 2020 – FEBRUARY 2025, Project Coordination.
• Supported Audit teams with various tasks which included E-Administrative Assistance, Accounts Payable/Accounts Receivable, Coordination of information requests, Calendar Coordination, Travel Accommodations, Technical Assistance, Light Bookkeeping, Light Accounting, Data Entry, Customer Service, Financial Reports and Workflow management.
• Select venues, catering, and assisted with company trips or events.
• Researched software, liaised with internal teams and outside service providers, projected timelines and strategies, implemented new procedures and best practices.
• Identified deficiencies or issues, presented alternative solutions to resolve technical issues for day-to-day operations
• Prepared interdepartmental billing, Teams announcements and posts for department channels.
• Trained new hires and maintained department schedules, software data and procedures.
• Dealt with ad-hoc requests with minimal disruptions while working independently to troubleshoot technical issues.
Preferred Convention Services, Torrance, CA
Office Manager/Bookkeeper
SEPTEMBER 2011 - JUNE 2019 (Business Closed After the Pandemic)
• Managed all day-to-day operations of the business, wrote and maintained guidelines and SOP’s.
• Ensured guidelines comply with the latest regulations, including PCI and GDPR; updated company handbook ahead of legal changes.
• Prepared presentations and documents for proposals, marketing strategies and sales.
• Re-branded & designed new logo and a new website for the company.
• Upgraded all office hardware and software, while troubleshooting any issues to minimize downtime.
• Compiled research for P&L’s, budgets, and AP/AR reports.
• Scheduled appointments, coordinated travel plans, managed expenses, and ran errands. EDUCATION
San Diego State University
2001
B.A. Communications
Minor in English
TECHNOLOGIES
Adobe Acrobat Online
Adobe Acrobat Pro 6.0, 7.0
Photoshop 5.5, 6.0, 7.0
QuickBooks Online
QuickBooks Pro
MS Word
MS Excel
MS PowerPoint
MS Publisher
MS Works
MS Sharepoint
MS Outlook
MS Teams
Google Docs
Google Sheets
Google Slides
Wolters Kluwer- CCH Access
Internet Explorer
Chrome
Safari
Windows 10
Mac OS
SKILLS
Project management
AP/AR
Social media management
App integration
App troubleshooting
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• Planned events and negotiated vendor contracts.
• Recorded meticulous meeting notes and presented summaries.
• Processed payment manually through Merchant Gateways, Venmo, PayPal, QuickBooks Online, Square, Stripe and various apps.
• Developed creative solutions for assigned projects by the CEO.
• Analyzed social media performance and recommended changes. Peninsula Academy, Rolling Hills Estates, CA
Office Manager and Executive Assistant
JUNE 2008 - JANUARY 2011
• Managed and trained over 30 staff members, completed Human Resource procedures and explained the company policies, set up paperwork for independent contractors and full-time employees, performed various administrative duties, prioritized multiple projects simultaneously, assisted all clients, employees and executives with heavy calendar management, diagnosed and trouble-shot technical issues, directed calls, provided feedback and evaluations, resolved all high end administrative tasks
• Developed, managed and maintained daily reports, composed and analyzed AP/AR summaries, analyzed and prepared reports for developing problems and presented recommendations to the executives
• Responded to emails and sales inquiries, assisted executives with various administrative tasks, coordinated office projects using Microsoft Word, Excel, and PowerPoint, Google Calendar, Microsoft Outlook and perform bookkeeping duties.
• Set up QuickBooks Online, formatted and designed Invoices, prepared statements and various in-house office documentation, transferred and converted information from QuickBooks 2007 to QuickBooks Online, organized accounts, maintained 100% accuracy for accounts receivable and billing, managed and maintained daily reports for effective billing and collections, negotiated terms for collections, produced payment plans.
• Interacted and maintained excellent customer skills under stressful and confrontational circumstances, communicated with diverse clients, answered problematic questions, resolved issues regarding educational program assistance, set up teleconferences, responded to emails, processed sales, provided information about pricing, billing, schedules and academic plans
• Ran day-to-day operations, strengthened and established the sales process, finalized sales for the clients and their tutoring needs, increased sales by 50% each year through representing, designing company marketing packets via Photoshop, advertised the company and established good customer relations, introduced our services, presented the programs and pricing during the sales process, participated in the production of marketing materials by offering feedback and revisions.
*References & Additional Work History Available Upon Request*
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