Customer Service Legal Assistant
Resume:
Matthew Thomas Marino
******@****.***
*** **** **. ********, ** 11232
SUMMARY OF QUALIFICATIONS:
• Highly motivated individual who has extensive work and educational experience
• Talented former IT Tech Support employee familiar with Windows, Mac, IOS, and Android environments. Also well versed in Microsoft office suite
• Studied writer in history, English and French
• Studied in Paris, France and became fluent in French in 2020 at the Fondation Robert de Sorbon
• Taught English and elementary French in Warsaw, Poland to students of all ages who wished to improve their language skills
• Front facing experience with customers, clients, students, and courts EDUCATION:
University of Pittsburgh, Pittsburgh, PA
Graduation: May 2021 BA: History
Katholieke Universiteit Leuven, Leuven, Belgium
Graduation: September 2022 MA: History
WORK EXPERIENCE:
Patenaude & Felix A.P.C.: 2024-present
Legal Assistant, Canonsburg, PA
• Files transfer judgments from magisterial courts to courts of common pleas
• Enters judgments and reviews cases on case management software Cogent
• Drafts notices to send to defendants
• Prepares documents via mail and by e-file for courts
• Prepares mail for other parts of the firm’s needs
• Uses VoIP software to make outbound and take inbound calls, routinely calls courts on issues with specific cases
• Utilizes Transunion’s TLOxp to find defendants and ensure they were at correct addresses to send documents as part of lawsuits
• Maintains multiple databases and spreadsheets with case information
• Utilizes Lexis Nexis for case law history and other information The Andy Warhol Museum: 2022-2024
Gallery Associate, Pittsburgh, PA
• Stood in art galleries to ensure safety of artwork and gallery spaces
• Closed and opened galleries at start and of workday
• Worked front desk with POS software to check in guests and explained proper guidelines for visiting the museum
• Fielded phone calls to give proper customer service or transferred calls to desired recipients
• Provided customer service to guests to enhance visitor experience
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