Restaurant Mgmt, Front Desk Receptionist, Stocker
Resume:
Colleen Campanile
Philadelphia, PA *****
***********@*******.***
Professional Summary
Skilled administrative professional with 25 years of experience in various roles, including restaurant management, customer service, and administrative support. Proven in managing teams, handling payroll, and providing exceptional guest services. Possess strong organizational skills, with certifications in ServSafe and proficiency in data entry.
Work Experience
Shift Manager
Pizza Hut-Rio Grande, NJ
December 2021 to December 2023
1. I managed my shift, did all money management and paperwork in order to close the store!
• Led a team of 5 or more employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Maintained high standards of quality control to ensure customer satisfaction
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc Vice President
TowBoatUS-Cape May, NJ
July 2002 to October 2022
• Payroll
• Data Entry
• Telephone and Radio Dispatch
• Developed and executed comprehensive business plans to drive growth and profitability
• Negotiated contracts with vendors, suppliers, and service providers to optimize pricing terms while maintaining quality standards
• Led the development of long-term strategic plans aligned with the company's vision and mission statement
• Represented the company at industry conferences, trade shows, board meetings, etc
• Built strong partnerships with external organizations to enhance business opportunities
• Provided leadership and guidance to department heads to ensure alignment with organizational goals
• Represented the company at industry conferences, trade shows, board meetings, etc
• Built strong partnerships with external organizations to enhance business opportunities
• Cultivated a customer-centric approach throughout the organization leading to improved customer satisfaction rates by XX%
Stock Associate
Walmart-Rio Grande, NJ
March 2020 to December 2021
• stock shelves in a timely manner
• Assist customers with anything they need
• Organized and maintained inventory in accordance with company standards, utilizing efficient storage methods
• Performed regular cycle counts to identify discrepancies or shortages in stock levels and promptly resolved issues
• Collaborated with purchasing department to monitor stock levels and anticipate future needs
• Operated forklifts and other equipment safely to transport stock within the warehouse
• Maintained cleanliness and organization of the warehouse area, adhering to safety protocols at all times
• Assisted customers with inquiries regarding product availability, pricing, and delivery timelines
• Implemented a streamlined process for receiving returns from customers, reducing processing time by XX%
• Participated in regular team meetings to discuss operational updates, address challenges, and propose solutions
• Trained new employees on proper handling procedures for different types of merchandise Administrative Assistant
Trident Land Transfer-Philadelphia, PA
April 1999 to July 2002
Data entry
Customer Service
Scheduling
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of XX%
Education
License in Real Estate
Seashore Real Estate School - Ocean View, NJ
June 1999 to July 1999
Skills
• English
• Accounts Receivable
• Restaurant experience
• Time Management
• POS
• Inventory Control
• Shift Management
• Clerical Experience
• Leadership
• Customer Service
• Management
• Sales
• Restaurant management (5 years)
• Organizational Skills
• Shipping & Receiving
• Hostess (5 years)
• Administrative Experience
• Communication Skills
• Pallet Jack
• Waitress (10+ years)
• Serving Experience
• Training
• Payroll
• Guest Services
• Data Entry (10+ years)
• Office Management
Certifications and Licenses
Driver's License
ServSafe
Real Estate License
2001 to January 2011
I achieved this in New Jersey, but it's been in Escrow for 20 years, I'm sure it's expired!
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