Customer Service Data Entry

Anthony Evans

[***] ***-**** Tulsa, OK ***** ***.*******@*****.***

Customer Service Representative

Supervisor Experience Data Entry Collections Processing

Results-oriented professional with a demonstrated history of success in customer service and recovering delinquent payments. With proven expertise in creating and executing collection strategies that reduce delinquency rates and maximize efficiency. Driven to deliver outstanding service and foster positive relationships.

WORK EXPERIENCE

Customer Experience Representative May 2017 – September 2020

Enterprise Rent-A-Car – Tulsa, OK

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Answered incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Assisted customers on the return process and assessed the condition of vehicle upon return.

P&C Recovery Specialist October 2016 – March 2017

Equian, LLC – Tulsa, OK

Researched and resolved payment discrepancies, billing issues, and other account-related matters for various insurance companies.

Followed up with customers on past due balances and ensured compliance with applicable laws relating to debt collection including Fair Debt Collection Practices Act.

Arranged for debt repayment and established repayment schedules, based on customers' financial situations.

Roadside Assistance Supervisor May 2015 – October 2016

Fox Rent A Car – Tulsa, OK

Supervised a team of 10 agents in responding to customer inquiries, assessing needs, and dispatching roadside assistance requests in a timely manner.

Worked closely with upper management to develop strategies for improving operational efficiency within the department.

Oversaw the training of new employees on job responsibilities and expectations as well as handling escalated calls.

Collections Specialist May 2013 – March 2015

Scott Lowery Law Office – Tulsa, OK

Demonstrated strong customer service skills while negotiating with customers regarding payment arrangements and timely resolution of delinquent accounts.

Managed a portfolio of $100k+ in collectible payments maintaining a QA score of 90% or better.

Collections Specialist April 2012 – April 2013

Calvary Portfolio – Tulsa, OK

Executed collection calls and correspondence to solicit payment on overdue account balances.

Collected gross amounts averaging $10k to 25K per month.

Mentored and trained new employees on the job and in formal training classes.

Collections Specialist January 2009 – January 2012

NCO – Tulsa, OK

Managed a portfolio of delinquent accounts by utilizing collection strategies and techniques.

Generated detailed reports summarizing account activity, delinquency trends, and collection results.

Sales Representative January 2008 – January 2009

U.S. Cellular – Tulsa, OK

Developed strong sales and customer service experience which selling products and services to customers.

Analyzed customer needs and preferences to recommend appropriate products or services that met their requirements.

EDUCATION

Northeastern Oklahoma A&M – Miami, OK

2 Years of Education and Undergraduate Courses

Union High School – Tulsa, OK

High School Diploma

PROFESSIONAL SKILLS

Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

Self-motivated with strong time management skills and work experience.

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities.

A quick learner and adaptable to new work environments or tasks.

Strong attention to detail and ability to follow directions.

VOLUNTEER EXPERIENCE

Youth Football Coach August 2023 - Present

East Tulsa Trojans – Tulsa, OK

Worked with coaches, parents and players to organize weekly practices and games during the season focusing on skill development and teamwork building exercises.

Contact this candidate