Patient Care Customer Service

Annalyssia Wilson

***********@*****.*** 704-***-****

OBJECTIVE

Dedicated and compassionate professional with extensive experience in patient care, customer service, and organizational coordination, seeking to leverage my skills in communication, leadership, and in a Healthcare Business Administration role. Aiming to contribute to a healthcare organization’s efficiency and patient care excellence by applying my background in healthcare support, scheduling, and operational management. PROFESSIONAL EXPERIENCE

Certified Nursing Assistant (CNA)

Park Place, Fort Wayne, IN

Jan.2024 – Present

• Assist nurses with patient care, including bathing, dressing, and serving meals.

• Measure and record vital signs such as weight, temperature, blood pressure, pulse, and respiration rates.

• Track food and fluid intake and output as directed, ensuring patients' health and safety. Scheduler/Dispatcher

Mils Trucking LLC, Irmo, SC

Jan. 2022 – Dec.2023

• Coordinated schedules of truck drivers to ensure timely pick-up and delivery of goods.

• Managed incoming calls for truck services and organized pickups/deliveries for the fleet.

• Communicated with drivers to ensure operations ran smoothly and deliveries were on schedule.

Customer Service Representative

Amazon, Fort Wayne, IN

Jan.2021 – Jan.2022

• Responded to customer inquiries about orders, products, payments, and website navigation.

• Assisted with tracking packages, device troubleshooting, and processing returns.

• Resolved issues to enhance customer satisfaction and prevent future concerns. Home Health Aide

BrightStar Care, Fort Wayne, IN

Jan.2018 – Jan.2021

• Assisted clients with activities of daily living (ADLs), including bathing, dressing, and medication management.

• Provided light housekeeping duties to maintain a safe and clean environment for patients.

• Supported clients with transportation to appointments and ensured their overall well- being.

Customer Service Representative

Intelenet, Fort Wayne, IN

Jan 2017– Jan 2018

• Provided information about products and services to customers.

• Addressed customer questions, concerns, and resolved issues efficiently.

• Ensured accurate account management, maintaining high levels of customer satisfaction. Daycare Teacher Assistant & Kitchen Aide

All God’s Children Daycare, Fort Wayne, IN

Jun 2015 – Dec.2016

• Assisted with preparing meals (breakfast, lunch, and dinner) for children.

• Supported educational activities and helped children with schoolwork.

• Encouraged positive behavior, facilitated recreational activities, and communicated with parents about progress and concerns.

EDUCATION

Indiana Wesleyan University

Expected Graduation: 2026

• Currently pursuing a Bachelor’s degree in Healthcare Administration R. Nelson Snider High School, Fort Wayne, IN

High School Diploma, Class of 2017

SKILLS

• Strong Communication

• Time Management

• Critical Thinking

• Creativity

• Empathy & Compassion

• Leadership & Teamwork

• Adaptability

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