Customer Service Veterinary Technician
Resume:
Crystal Giansiracusa
Palm Harbor, FL *****
***************@*****.***
Veterinary Technician and Receptionist with over 15 years of experience who is a motivated self- starter, fast learner, able to work extremely well under pressure and multi-tasks in an efficient manner. Able to prioritize preparatory work, patient care, and other duties accordingly. A team player skilled at communicating with clients and associates in order to maintain optimal patient flow. Authorized to work in the US for any employer
Work Experience
Veterinary Receptionist/Customer Service Representative The Pet Dentist - Clearwater, FL
October 2023 to Present
• exceptional quality customer service to every client and patient both in person and on the phone.
• multi-task in a fast paced environment, maintain a high level of organization and communication
• answer incoming calls, appropriately schedule appointments and procedures
• perform light clerical and records keeping duties
• accurately process invoices and payments when services are rendered. Veterinary Technician/Receptionist
Good Shepherd Pet Hospital - Odessa, FL
September 2022 to September 2023
• Assist Veterinarians as needed
• phlebotomy, and placing IV catheters
• Assist with surgeries, perform dental cleanings, and monitor anesthesia
• Run blood, X-ray, and centrifuge machines
• Performing of urinalysis, fecals, and cytologies
• Charting and documenting medical records using EMR system
• Filling prescriptions and knowledge for use of prescriptions
• Administrative functions, answering phones, and scheduling appointments Lead Veterinary Technician/Receptionist
Ridgemoor Animal Hospital - Palm Harbor, FL
July 2014 to September 2022
• Communicates with clients and provides education on animal care
• Implements treatment plans for patients
• Provides medical treatments to animals with monitored supervision from the Veterinarian
• Prepares patients for surgery/dental procedures
• Phlebotomy, placing IV catheters, and dental cleanings
• Monitor anesthesia, perform x-rays, and prepare in-house lab specimens
• Inventory and ordering products for the hospital Veterinary Technician/Receptionist
Banfield Pet Hospital - Trinity, FL
September 2012 to July 2014
• Assist Veterinarians as needed
• phlebotomy and placing IV catheters
• Assist with surgeries, perform dental cleanings, and monitor anesthesia
• Run blood, X-ray, and centrifuge machines
• Performing of urinalysis, fecals, and cytologies
• Charting and documenting medical records using EMR system
• Filling prescriptions and knowledge for use of prescriptions
• Administrative functions, answering phones, and scheduling appointments Veterinary Assistant
Animal & Bird Medical Center - Palm Harbor, FL
October 2009 to September 2012
• Clean/disinfect cages and work areas
• sterilization of surgical instruments
• Assist the Veterinarian and Veterinary Technicians
• Provide post-operative care, administer medication, prepare vaccines, and serums Education
Diploma in Medical Assistant
Central Florida Institute - Palm Harbor, FL
March 2012 to March 2013
Certifications and Licenses
ACLS Certification
December 2012 to December 2014
Driver's License
BLS Certification
November 2012 to November 2014
Assessments
Veterinary technician — Proficient
February 2022
Providing medical care to animals in a veterinary setting Full results: Proficient
Medical terminology — Proficient
February 2023
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Veterinary technician — Proficient
August 2023
Providing medical care to animals in a veterinary setting Full results: Proficient
Medical terminology — Proficient
July 2022
Understanding and using medical terminology
Full results: Proficient
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Inside sales — Proficient
February 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
February 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Dog & cat groomer — Proficient
January 2022
Dog and cat grooming in a salon setting
Full results: Proficient
Data entry: Attention to detail — Proficient
January 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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