Technical Writer Quality Control
Resume:
Curriculum Vitae
B.E. - Bachelor of Engineering - MS Ramaiah Institute
of Technology, Bangalore University INDIA.
Diploma Certificate course in ‘Technical Writing’
Member – American Society of Engineers U.S.A
16 YEARS IN TECHNICAL WRITING
Previous employment:
Oracle Inc.
MANJUNATHA NK
Lead Technical Writer
TECHNICAL SKILLS
PERSONAL INFORMATION
Nationality INDIAN
Relationship MARRIED
Language ENGLISH, HINDI,
KANNADA, TAMIL
Passport No Z 4798585
Valid till April 2028
Address No 55, Sri Sai Lakshmi Enclave
Flat 401, AGS Layout,
BSK 3rd Stage,
BANGALORE - 560061
OBJECTIVE
Looking the position of
“Lead Technical Writer”/”Sr. Technical
Writer” in your esteemed company.
CONTACT
PHONE:
EMAIL:
**.**********@*******.***
************@*****.***
Research, plan, develop, organize, write and manage technical documents such as User manuals, Operation manuals, Admin manuals, Installation manuals, Release Notes, RS Documents, API documents, Test case documents etc.
Editing and Reviewing the documents as per the document standard
Having ability to learn and explain new technologies.
Working on ERP documents and Business Proposal documents
Having good interpretation skill in articulating technical information clearly, concisely, accurately, using proper English grammar, and in a manner appropriate to the audience
Good coordination skill with team members, developers, testers, and SMEs in creating technical documents.
Working with cross-functional teams to identify risks, solve problems, determine content requirements
Ensuring quality in the product documentation, which delivers documents that meet documentation standards of style
Analyzing the documents to maintain continuity of style of content.
Working in Agile environment
Working with networking concepts and networking related documents
Design different types of telecommunication documents in the specified technology stack.
Working in different domains such as Health care, Telecommunication, Networking, Retail, Banking, Logistic, ERP and Embedded
EDUCATION
REFERENCES
1. Radhakrishnan Kannaiah
Sr. Manager Oracle India Pvt Ltd
Bangalore.
*************.********@******.***
2. Gowtham Ashwath
Sr. Manager Hewlett Packard Ent.
Bangalore.
*******.*******@***.***
TEAM LEADING SKILLS
Managing multiple documents at one time
Managing and assigning the work to juniors and ensuring qualitative document output
Coordinating with developers and other team members
Verifying and validating the documents as per the requirement specifications
Solving complex, high impact problems contributing to the growth strategy
Work with worldwide technical publication and documentation assignment and product management teams.
Preparing monthly Invoice of the project
Organizing weekly meetings and preparing minutes of meeting
Having proper coordination and communication with clients
Working on project analysis proposals and System analysis reports
Working on scheduling & cost estimation of the project
Assessing weekly / monthly work schedule
Preparing Weekly / monthly work progress reports COMPETENCIES
Communication
Analytical Thinking
Time Management
Forecasting
Leadership
Meeting Facilitation
Performance Tracking
Problem-Solving
Project Management
Risk Assessment
Critical Thinking
Strategic Planning
COMPUTER SKILLS
MS Office (MS Word, MS Excel, MS Power Point etc.)
Oxygen
XMetaL Author
Arbortext Editor
MadCap Flare
Adobe InDesign,
Jira, AzureDevOps
Confluence
SnagIt 6, Full shot, Light Shot
FrameMaker17 (Unstructured)
RoboHelp 7 – Online help tool
Adobe Photoshop6
HomeSite5 – HTML Editor
Rational Clear Quest – Defect tracking tool
Primavera P6 – Project planning tool
Pay roll Company: Crown Solutions - Chennai. (http://www.crownsolution.com) Work duration: May 2005 to April 2006
Roll: Technical Writer
Reason for leaving: Short time Contract closed
Pay roll Company: Siemens Technology and Services Pvt Ltd. Bangalore. (www.siemens.co.in) Work duration: May 2006 to Feb 2007.
Roll: Senior Technical Writer
Reason for leaving: For higher growth
Pay roll Company: Aquent IT Solutions. Bangalore. (www.aquent-it-solutions.com) Work duration: May 2007 to Feb 20014.
Roll: Senior Technical Writer
Reason for leaving: Due to Economic slowdown Company closed in 2014 Payroll Company: Expora Database Consulting Services. Work duration: Oct 2014 to March 2015
Roll: Senior Technical Writer
Reason for leaving: Short time Contract closed
Pay roll Company: Capgemini Technology Services India Pvt Ltd. Bangalore (capgemini.com) Work duration: Dec 2015 to Feb 2018
Roll: Senior Consultant - Technical Writing
Reason for leaving: For higher growth
Pay roll Company: Nextrics Software SolutionsPvt Ltd. (http://www.nextricssoftwares.com) Work duration: March 2018 to March 2023
Roll: Lead Technical Writer
Reason for leaving: For higher growth
Pay roll Company: RightData Labs Pvt Ltd. (https://www.getrightdata.com) Work duration: March 2023 to till present
Roll: Lead Technical Writer
Reason for leaving: For higher growth
WORK EXPERIENCE
EXPERIENCE – 1 Client: Hewlett Packard
EXPERIENCE – 2 Payroll/Client: Siemens Technology. EXPERIENCE – 3 Clients: Hewlett Packard, XEROX, Sonus Networks EXPERIENCE – 4 Client: Oracle Ind Pvt Ltd.
EXPERIENCE – 5 Client: Hewlett Packard, Bangalore
EXPERIENCE – 6 Clients: Radisys, Ericsson, Oracle Inc. Dubai UAE EXPERIENCE – 7 Clients: Juniper Networks, ServiceNow Oracle Cloud Infrastructure Console (OCIC): OCIC is a cloud computing service, which provides on-demand cloud computing platforms and the application programming interfaces (API) for reliable, scalable, and inexpensive cloud computing services. This allows for building, testing, deploying and managing applications and services. OCI offers comparable compute performance at less than half of the cost of compute on AWS Oracle Cloud Infrastructure (OCI) offers IaaS, PaaS, SaaS, and Data as a Service (DaaS) capabilities in a single comprehensive platform. OCI offers comparable compute performance at less than half of the cost of compute on AWS. Oracle has a global network of managed data centers set to run their cloud offerings. The company uses Oracle Cloud services to provide the cloud applications, servers, storage and processing on this global network. The network itself is built on 25Gb Ethernet; no node is separated from another node by more than one hop with the network’s flat topology. This network gives Oracle the confidence to offer a strong service level agreement (SLA). Type of Documents created: API documents, User Manual, Admin Manual, Online Help, and Release Notes, White Papers, Bench Mark Documents
Software Tools Used: MS Word, Excel, PowerPoint, MS Visio, Snagit, AzureDevOps, Jira Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Working on API documents as SaaS IaaS,PaaS,and DaaS to support client developers to retrieves data from our cloud.
Working with onsite technical publication and documentation assignment and product management teams.
Working with cross-functional teams to identify risks, solve problems, determine content requirements, and maintain progress
Ensuring quality in the product documentation, which delivers documents that meet documentation standards of style
Managing Multiple documents at a time
Keeping good coordination and communication among different teams of the project
Data Validation Software named DataTrust is a tool designed to transfer data from one source to another while validating it for accuracy. Effective data validation software can help businesses maintain data integrity, avoid errors, and make informed decisions based on reliable information.
Performing a random data integrity check between two heterogeneous data sources involves several steps. This process is useful for quickly assessing the consistency and accuracy of data across large datasets. DataTrust can perform the functions such as Exploring and analyzing various data sources effortlessly. Seamlessly connect to all supported data sources through a unified interface. Navigate metadata and conduct metadata searches efficiently. Perform ad-hoc queries and queries with variables for flexible data exploration. Save queries as reusable and collaborate within a shared repository with other users.
Type of Documents created: Online User Manuals, Video documentation, Admin Manual, API documents, Release Notes, FAQs, Troubleshooting, Best Practice, and Performance Bench Marking documents.
Software Tools Used: MS Word, Excel, PowerPoint, MS Visio, SnagIt, Azure DevOp Project Responsibility:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Working with onsite technical publication and documentation assignment and product management teams
Monitoring Video documentation, creating scripts and monitoring voice recording IMPORTANT PROJECTS
Project Tittle : Oracle Cloud Infrastructure Console Domain: Cloud Client: Oracle Middle East Inc. Dubai, UAE Project Tittle : Data Validation Product
Domain: Data Science Client: Juniper Network
Working with cross-functional teams to identify risks, solve problems, determine content requirements, and maintain progress
Managing multiple documents at one time
Working with DDLC in Agile Environment
Managing and assigning the work to juniors and ensuring qualitative document output
Ensuring quality in the product documentation, which delivers documents that meet documentation standards of style
Preparing weekly / monthly work progress reports
Keeping good coordination and communication among different teams of the project
Image editing and image capturing
EBAN SYSTEM IN 5GYPE OF DOCUMENT: USER GUIDE – RELEASE NOTES gNode B RAN System is the telecommunications node in particular mobile communication networks, namely those that adhere to the UMTS standard. The Node B provides the connection between mobile phones (UEs) and the wider telephone network NodeB corresponds to BTS (base transceiver station) in GSM. An eNodeB is an element of an LTE Radio Access Network, or E-UTRAN. A HeNB performs the same function of an eNodeB, but is optimized for deployment for smaller coverage than macro eNodeB, such as indoor premises and public hotspots. Home Node B is 3G (UMTS) counterpart of the HeNB
BTS (Base Transceiver Station) in 2G, the NodeB in 3G, the eNB in 4G, here comes the gNB in 5G. So, the new radio access technology is called “NR” and replaces “LTE”, and the new base station is called gNB (or gNodeB), and replaces the eNB (or eNodeB or Evolved Node B)
Ericsson’s “5G Software Suite” protocol stack supports L2 and above, delivering a complete 5G source code that can be leveraged by 5G User Equipment, Next Generation NodeB (gNB) radio/base stations, and the 5G Core Network. Type of Documents created: User Manual, Admin Manual, Online Help, XML document, Release Notes, White Paper, Troubleshooting document, FAQs.
Software Tools Used: MadCap Flair, InDesign, MS Word, Excel, PowerPoint, MS Visio, Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Designing Brochures using InDesign
Working with DITA to create series of User manuals by using Flare as authoring tool.
Working with cross-functional teams to identify risks, solve problems, determine content requirements, and maintain progress
Ensuring quality in the product documentation, which delivers documents that meet documentation standards of style
Preparing weekly / monthly work progress reports
Keeping good coordination and communication among different teams of the project
“Retail Merchandising System” is a comprehensive suite of integrated, modular solutions that provide retailers with the platform to efficiently execute, and manage their business. It helps retailers efficiently manage their operations through seamless execution of processes such as purchasing, distribution, order fulfillment & financial close. Type of Document created: User Manual, Installation Manual, Release Notes, Troubleshooting document, Product FAQs Tools Used: Oxygen, InDesign MS Word, PowerPoint, AzureDevops, Jira Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Converting WORD document into HTML document
Project Tittle: Retail Merchandising System”
Domain: Retail Client: Oracle Ind.Pvt.Ltd. Bangalore Project Tittle : RAN System in 5G
Domain: Telecom Network Client: Radisys, Ericsson
Working on document review with respect to style guide
Creating “Standard Style Guide Check List” for a HTML file
Working with DITA to create series of User manuals by using XML based “Oxygen” authoring tool.
Worked on Batch Schedule Documents
Editing of Mock install test case document as per Release 14.1
Preparing weekly / monthly work progress reports
The Global Service Event Management (GSEM) is a capability that allows automatically transmitting Calls between Call Handling Systems (CHS) without manual intervention. Calls are posted by the Requester CHS and received by the Provider CHS. A set of transactions allows creating, updating and calls closing. The GSEM system ensures calls are passed to the Provider and keeps track of the call traffic.
(https://api-uns-stg-sgw.ext.hpe.com/gw/hpit/gsd/gsemhlp.itg/help.html) Types of documents created: User Manual, Release Notes, Online help, White Paper, Case Study docs Software Tools Used: Arbortext Editor, MS Word, Excel, PowerPoint, Adobe Photoshop, MS Visio, Snagit. Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Working on API documents for developer reference.
Working with DITA to create series of documents by using XML based “Arbortext Editor” authoring tool.
Working with cross-functional teams to identify risks, solve problems, determine content requirements, and maintain progress
Work with onsite technical publication and documentation assignment and product management teams.
Editing and reviewing existing technical documents
Ensuring quality in the product documentation, which delivers documents that meet documentation standards of style
Preparing weekly / monthly work progress reports
Keeping good coordination and communication with US office team SOARIANTM Cardiology is a dynamic information solution designed to address the clinical, financial, and operational workflow challenges of the cardiac care team.
Soarian Cardiology allows users to build a continuous, comprehensive electronic patient record that includes medications, lab results, images, ECG and physiological waveforms. The documentation is used departmentally or in conjunction with the enterprise-wide Soarian health information system. It provides a holistic solution to the cardiology professional. RoboHelp HTML has been used to update the existing online Help document. MS Word has been used to develop Release Notes for every release. This work was carried out with Agile method of software development. Type of Document created: User Manual, Admin Manual, API documents, Online Help and Release Notes Software Tools Used: RoboHelp HTML, MS Word, Adobe Photoshop, Full shot & MS Visio. Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Updating existing ‘Online Help” by using RoboHelp
Working with ‘Release Notes” and API document
Working in Agile environment
Image editing and image capturing
Project Tittle: Soarian Cardiology and Clinics
Domain: Health Care Client: Siemens Technology
Project Tittle: Global Service Event Management (GSEM) System" Domain: Cloud Management Client: Hewlett Packard
This User Guide is designed for the end user who operates sophisticated digital color printer. With this machine, we can print, copy, scan and fax the documents. The Color 550/560 Printer FreeFlow Print Server is used to perform High Speed Production Printing. Color prints 60 pages and black and white prints 65pages per minutes. The FreeFlow Print Server is intended to be connected to Print Engine and Print Station Interface Platform (“PC-UI”) These modules provide the basic configuration. Depending on what is purchased, the number and types of feeders and finishers contained is the completed system can change. Type of Documents created: User Manuals, Release Notes, API documents Software Tools Used: XMetal, MS Word, Adobe Photoshop, SnagIT & Visio. Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Working with DITA to create series of User manuals by using XML based “XMetal” authoring tool.
Working on API documents for developer reference.
Converting existing word/PDF documents into XML documents by using XMetaL Author and Epic Editor
Working with Relational Data Base Tool - Concentra
Assessing weekly / monthly work schedule
The objective of the “Inventory & Costing System” is to provide cost management users with an automated transaction system for cost variance analysis. The system essentially acts as a “bridge” among several legacy systems for transaction data, computes and stores cost variances and sends out accounting journal postings to the enterprise SAP General Ledger. The system enables online calculation of variances (Price & Quantity) for materials used and provides the required reports and analysis tools for effective cost management. The system provides in all, several reports in pre-specified templates, and has a user base comprising about 10-12 users from the costing department. Type of Documents created: User Manual, Admin Manual, Installation Manual, Higher Level and Lower Level Design Documents, White Papers,
Software Tools Used: MS Word, MS Visio, Adobe Photoshop, Project Responsibilities:
Working on the documents mentioned above, collaborating with Dev team, QA team and Tech support team
Working with document repository and version control tool - Rational ClearCase
Ensuring quality in the product documentation, which delivers documents that meet documentation standards of style
Image capturing and Image editing
Preparation of progress reports and bar chart reports
Keeping good coordination and communication among different teams of the project
Pro Project Tittle: Laser Jet Printer 550/520
Domain: Hardware Client: Hewlett Packard
Project Tittle: Inventory Costing and Control System Domain: Automobile Client: Hewlett Packard.
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