Customer Service, Troubleshooting, typing, writing, communication etc.
Resume:
Odessa Abeyta
Contact
Denver, CO 80218
***********@*****.***
Goal
Excel in a leading customer service role to advance my career, While seizing the opportunities to work with the community. Utilizing my personal life experiences and sharing my knowledge. To learn new skills that will promote my professional development, innovation and workplace efficiency.
Education
Heritage College
2012-2013
Medical Assistant/X-Ray Tech
Denver, CO
New Horizon High
2010-2011
La Jara, CO
Antonito High School 2006-2010
Antonito, CO
Key Skills
●Client Services
●Employee Management
●Conflict Resolution
●Goal Setting
●Quality Control
●Communication
●Documentation
●Problem-Solving
●OSHA
●Compassion
●Project Coordination
●CPR Certified
●Excel & Word
Experience
Bayaud Enterprises/Residence Inn
January 2, 2024 - January 1, 2025
Oversee commercial kitchen coordination for the clients.
Properly running daily operations of the kitchen duties.
Ensure meals are provided to clients without access to food.
Maintain a clean buffet and kitchen before and after meals.
managing food order and supplies along with putting away delivery.
Being consistent when it comes to inventory and properly storing items.
Properly using dates and time on every item.
Maintaining an average of meals and preparing the day before.
Ensuring that the clients needs are met by proficiency and accuracy.
Intern: Denver Day Works via CW STEP • Bayaud Enterprises, Inc.
July 2023-Promoted January 2, 2024
Shadow and assist Employment Specialists, Case Managers and Project Managers,and Administration with various projects such as researching jobs for clients, assisting with admin entry, resumes, assessments, answering phones, enforcing security at the front desk, directing participants to the corresponding department and/or individual. Help answer commonly asked questions and direct clients to the proper resources. Use all Microsoft Office products to perform daily tasks. Along with any other software needed for the position. Using personal experiences, and any general knowledge to relate to clients and help assist them further.
Assistant Manager • Lamar’s Donuts
July 2023-December 2023
Responsible for getting the store open and ready for daily operation, Counting drawers. Setting up the store by following a daily checklist, Properly counting donuts and charting them for each shift. Handle all personnel management functions: assist the store manager in accomplishing restaurant human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Plan, monitor, appraise, and review job contributions; plan and review compensation actions; enforce company policies, procedures, standards, and processes. Run and present cost of goods reports to the General Manager and corporate office, approve and maintain timekeeping, and handle daily tips, deposit and safe duties along with traveling to the bank daily to do deposit drop offs. Order supplies and take inventory to ensure that the store is always stocked.
March 2022- September 2022
Customer Service Representative • Aerotek
Meet daily metric goals through troubleshooting, research using search engines, ledger review and shipping trackers. Process orders, verify inventory and ensure customer resolution in a timely manner. Ran reports to find outstanding work orders and worked through them in a timely manner.
April 2017- January 2022
Cook • Connections Training and Staffing
North suburban, Medical Center of Aurora,St Anthony’s
Food made to order, temperature and quality control, kitchen maintenance, food safety compliance. Assisted in inventory, menu planning and execution. Cross trained in every area to be able to float and fill in as needed. Catering, prep,grill, patient line. Restocking fridges for each department and accurately charging to the appropriate account. Help with delivering food trays during meal serving times.
July 2017- April 2018
Customer Service Representative • DISH Network
Take inbound calls for basic troubleshooting direct customers to their appropriate department for quick resolution.Handling Billing calls, and general questions. up-sell customers that qualify,Offer any special or promotions. Follow a computerized script and ask probing questions to allow the system to generate the appropriate course of action that allows us to maintain call times, handling times, troubleshooting and overall average target goals.
May 2016- June 2017
Customer Service Team Lead • Comcast
Supervise a small customer service team while handling inbound calls related to billing for internet and phone services. Take escalated/irate calls, research billing issues and respond to customers, while attempting to up-sell services. Responsible for team training, goal setting and metric review. Managed timekeeping, annual reviews, progress reports and up-trainings. Be available to assist on chat for team support, maintain a 5.00 average on metric’s.
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