Customer Service Ice Cream
Resume:
Genesis Esteva
Astoria, NY *****
************@*****.***
Professional Summary
Dedicated and organized with a diverse background in reception and customer service. Seeking a position where I can leverage my skills and experience to contribute to a teams success. References:
Susan Rodriguez LCSW
Susan Rodriguez-Former Boss: 929-***-****
Blend
Roberto Mendoza- Former Boss: 917-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Ice Cream Scooper
Tipsy Scoop-Astoria, NY
May 2024 to Present
• Responsible for providing exceptional customer service and creating a memorable experience for customers
• Scoop and serve ice cream to customers with a friendly and positive attitude
• Take customer orders accurately and efficiently using a POS system
• Handle cash transactions and provide change to customers
• Maintain cleanliness and sanitation standards in the ice cream shop
• Assist with bussing tables and keeping the dining area clean
• Promote and upsell additional products or toppings to enhance the customer experience
• Follow proper food handling procedures to ensure safety and quality of products
• Prepare ice cream cones, sundaes, milkshakes, and other menu items according to customer preferences
• Experience in training employees
Receptionist
Susan Rodriguez LCSW-Astoria, NY
February 2021 to March 2024
• Managed front desk operations, including answering phone calls, scheduling appointments, and greeting clients
• Assist clients with completion of intake forms
• Utilize organizational skills to maintain office supplies and manage appointment calendars efficiently
• Provide excellent customer service by addressing inquiries and concerns in a friendly and professional manner
• Demonstrate kindness and compassion to clients
• Assist therapist with any additional needs, as requested Hostess
Blend-Long Island City, NY
June 2022 to July 2023
• Take reservations on the phone and Open Table.
• Answering phones, including customer calls
• Seating customers and taking care of and booking large parties
• Greeting customers
• Providing exceptional customer service
• Showing empathy and compassion to customers and staff
• Problem solving, including escalation of issues as appropriate
• Communicating with staff
• Assist management as needed
Education
Undergraduate in Nursing/Part-time
LaGuardia Community College - Queens, NY
September 2023 to February 2024
Skills
• Guest services
• Time management
• Restaurant experience
• Phone etiquette
• Food safety
• Organizational skills
• Customer service (4 years)
• Hospitality
• Guest relations
Certifications and Licenses
Food Handler Certification
June 2024 to Present
Yale Finance Coursera Certification
January 2023 to Present
Successfully completed the 7-week finance course provided by Yale University, honors were achieved with a score of 98.
Contact this candidate