Bilingual Spanish-English Case Management
Resume:
Delicia St.Hill
Page
DELICIA R. ST.HILL
**** *** **. ** **********, DC 20032
(h) 202-***-**** (c) 202-***-**** or ***********@*****.***
Bilingual Spanish-English
OBJECTIVE
To attain a new employment opportunity to use my proven financial, office management and billing skills to better your
Organization.
EXPERIENCE
Scheduling Specialist, CCI Health Wellness Services, Silver Spring, MD
• Answer the telephone promptly in adherence with AIDET protocols
• Work cohesively and collaboratively with the team to answer all incoming calls
• Routes calls to the appropriate areas
• Communicates phone messages as needed via phone notes or flags
December 18 - Present
• Works to fill all available appointment slots according to CCI Scheduling Guidelines
• Documents patient information in the registration field
• Attends daily huddles and provides updates to the team as appropriate
• Verifies insurance at the time of scheduling
• Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits
• Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge
Patient Care Coordinator, House Calls of the District of Columbia, Washington, DC June 2016- Dec. 2018
Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smoot care progression; fostering peer support providing education to others regarding the case management process.
• Monitors delivery of care by completing documentation care; identifying progress toward desire care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests,procedures,and consults; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
• Daily redistribute visits as necessary to maximize productivity & efficiency of field staff; receive &
respond to scheduling change requests from all sources; daily run unscheduled order report & on same day complete staffing & scheduling indicated by the orders.
• Perform all necessary scheduling steps & general transaction to daily monitor, track & complete scheduling tasks in an appropriate & timely manner that involves admissions, hospitalization notes, ROC, Recertification, Supervisory visit, routine visits, scheduling multidiscipline.
• Assist in maintaining good customer service with patient, staff & others always.
Delicia St.Hill
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Patient Scheduling Coordinator, Professional Healthcare Resources, Lanham, MD August 2015- May 2016
• Performing continuous scheduling activities, completing daily reporting requirements, missed visit reconciliation, including build clinician's & patients' schedule from computerized scheduling tools, maintain constant positive communications with the Admissions department to help maximize daily admission capacity
• Daily redistribute visits as necessary to maximize productivity & efficiency of field staff; receive & respond to scheduling change requests from all sources; daily run unscheduled order report & on same day complete staffing & scheduling indicated by the orders.
• Perform all necessary scheduling steps & general transaction to daily monitor, track & complete scheduling tasks in an appropriate & timely manner that involves admissions, hospitalization notes, ROC, Recertification, Supervisory visit, routine visits, scheduling multidiscipline.
• Assist branch in maintaining good customer service with patient, staff & other always.
Scheduling Coordinator, Premier Homecare, Rockville, MD
• Assist in taking referrals as needed
• Verified patients health insurance information
• Update Schedules in computer system
• Prepares client information materials for caregivers
• Assists in coordinating services provided to clients
• Control and monitors schedule changes
• Notify Social Workers of client admission to hospital
• Gives and receives report from the on-call coordinator
• Assist in relaying messages to the field staff, office staff, and community liaisons
July 2014 - July 2015
Scheduling Coordinator, Trinity Home Health Services, S.S. MD.
• Provided professional support to patients, families and clinical staff
• Coordinated multi-disciplinary staffing at appropriate regional branch office
• Maintained and update patient files, data processes and chart for billing
• Verified patients health insurance information
• Promoted quality services in accordance with agency policies and procedures
• Complied with federal, state and local guidelines for services
• Reviewed and completed payroll and made daily adjustments
• Collaborated with Supervisor and Manager to best assist team at all time
January 2008 - May 2013
Intake and Staffing Coordinator, Nursing Enterprises, INC- Washington, DC January 2007- January 2008
• Reviewed current assignments and matched patient to applicably skilled staff
• Verified patients demographic and health insurance information
• Assigned Home Health Aides to new cases for the Medicare and Medicaid Waiver program
• Generated daily staff schedules system-wide
• Reviewed and completed payroll
• Maintained a listing of credit hours earned by each staff member
Delicia St.Hill
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Lead Scheduling Coordinator, MedStar Visiting Nurses association -Washington, DC March 1994 -January 2007
• Worked in differing levels of support to the Home Caring field: Lead Scheduling Coordinator 2001-2007: Scheduling Specialist 1999-2001; Clinical Support Specialist 1994-1999
• Developed strong interpersonal skills in the health care field
TRAINING
• Certified Medisoft Medical Biller (2002)
• Point of Care Technician, Phlebotomist (1998}
• Automation Academy Magnetic Keypunch/Data Entry (1986)
• Byte Back Computer Training Center (2013-20014)
EDUCATION
• Panama National University, BS in Business Administration (1982-1984)
• Panama High School Bilingual Secretary, Diploma (1976-1981)
PROFICIENCE AND QUALIFICATIONS
• Spanish-fluent, English-fluent
• MS Office Knowledge
• Strong Customer Relations and Interpersonal Skills
• Deep knowledge of Health Care Field
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