Customer Service Machine Operator
Resume:
Marie Bousquet
Sioux City, IA *****
****************@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Picker/Packer
Staples Distrubution-Orange City, IA
August 2023 to Present
Pick blank Nike apparel for orders to be screen printed or embroidered. Pack out completed orders for Scheels, Dick's Sporting Goods, Kohl's, Fanatics, Rally House etc
• Efficiently picked and packed customer orders according to established guidelines and procedures
• Maintained accurate inventory records by carefully documenting all incoming and outgoing products
• Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
• Assisted in organizing and maintaining a clean and orderly warehouse environment, promoting workplace safety practices
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Trained new employees on picking, packing, and shipping procedures, ensuring smooth onboarding process
• Resolved order discrepancies or errors promptly by investigating root causes and implementing corrective actions
• Ensured proper labeling of packages with correct shipping information prior to dispatch
• Participated actively in regular inventory counts, assisting in identifying discrepancies between physical count and system records
• Assisted in training temporary staff during peak seasons to ensure smooth operations Machine Operator/Lab Technician
Pech Optical Corp-Sioux City, IA
June 2023 to August 2023
• Surface operations
• Blocking
• Polishing
• Deblocking
• Washing
• Followed safety protocols at all times to minimize risks associated with handling hazardous materials or chemicals
• Participated in regular team meetings to discuss project progress, share findings, and brainstorm ideas for improvement
• Maintained knowledge of current industry trends, advancements, and best practices through continuous professional development
• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
• Collaborated with team members to troubleshoot problems and optimize machine performance
• Optimized machine settings based on product requirements to achieve desired results efficiently
• Maintained a clean work area by organizing tools, materials, and equipment after each shift
• Demonstrated strong attention to detail when inspecting finished products for defects or irregularities
• Adhered to strict quality control standards during the manufacturing process
• Operated machinery according to established standard operating procedures (SOPs) Sales Associate 1
Kum & Go-South Sioux City, NE
April 2022 to April 2023
• Served as team lead
• Handled returns and exchanges
• Responsible for auditing and organizing the whole store
• Restocked shelves
• Kept store clean
• Conducted credit card transactions through POS System
• Provided outstanding customer service and ensured guest satisfaction
• Maintained a clean service environment
• Responsible for store displays
• Responsible for maintaining Cooler merchandise
• Built report with sales reps and vendors
Customer Service Representative (CSR)
Mass Markets-Sioux City, IA
April 2019 to April 2022
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Handled billing issues and order inquiries
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Audited insurance waivers for the UC systems
• Ability to navigate through Waystar and Availity
• Utilized CRM software to track and manage sales activities, ensuring accurate reporting and forecasting
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Trained new team members on effective outbound sales techniques and best practices for lead qualification
• Analyzed sales data to identify areas for improvement and implemented strategies to optimize performance
CSR/Cashier
Casey's General Stores-Sioux City, IA
September 2018 to July 2021
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
• Implemented strategies for reducing wait times at the checkout counter during peak hours
• Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Assistant Manager/Cashier
Cubby's Convenience Store-Sioux City, IA
March 2013 to September 2018
• Collaborated with cross-functional teams to develop and implement strategies for improving customer experience and resolving escalated issues
• Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implemented corrective actions
• Developed and maintained standard operating procedures (SOPs) to ensure consistent delivery of high- quality customer service
• Managed the resolution of complex customer complaints or inquiries, ensuring timely response and satisfactory resolution
• Conducted regular performance evaluations for CSR team members, providing constructive feedback and identifying opportunities for growth
• Assisted in developing departmental goals, objectives, policies, and procedures to enhance overall efficiency and effectiveness
• Coordinated with other departments such as sales, marketing, and operations to align customer service initiatives with company objectives
• Trained new hires on company products/services knowledge base as well as effective communication techniques with customers
• Developed strategies for upselling/cross-selling products or services during customer interactions while maintaining a positive rapport
• Maintained up-to-date knowledge of industry trends, customer preferences, and competitors' offerings to provide informed recommendations
• Assisted in the development and implementation of customer satisfaction surveys to gather feedback for continuous improvement initiatives
• Collaborated with IT department to troubleshoot technical issues related to customer service systems or software applications
• Developed and maintained positive relationships with key clients/customers through regular communication and proactive problem-solving
• Mentored junior CSR team members, providing guidance on best practices for handling difficult customers or challenging situations
• Demonstrated strong leadership skills by fostering a positive work environment that encouraged teamwork, collaboration, and professional growth
• Cultivated strong relationships with key stakeholders within the organization (e.g., sales managers, marketing directors) to align strategies/goals
Education
Associate's degree in Medical Billing & Coding
Grantham University - Remote
June 2021 to Present
GED in General Studies
Northeast Community College - South Sioux City, NE August 1999 to May 2002
Skills
• Grocery store
• VoIP
• Multi Program (5 years)
• Microsoft Outlook
• Administrative experience
• Production planning
• Merchandising (10+ years)
• Customer retention (10+ years)
• Technical support
• Assembly
• Auditing
• Supervising experience
• Office management (4 years)
• Operating Systems
• Microsoft Windows
• Heavy lifting
• Sales
• Operating systems
• Technical Support
• Computer skills
• Materials handling
• Remote Utilities
• Medical terminology
• Typing
• Organizational skills
• Cash register (10+ years)
• English
• Assistant manager experience
• Microsoft Excel
• Cold Calling
• Customer support
• Manufacturing
• Negotiation
• Communication skills
• POS (10+ years)
• Hand tools
• Microsoft Office
• Customer service (10+ years)
• Windows
• Remote access software
• MultiScreen (5 years)
• Account management
• Cash management
• VPN
Certifications and Licenses
Driver's License
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