Customer Service Data Entry

Taryn Santypal

**********@*****.*** 724-***-****

Zelienople, PA 16063

WWW: www.linkedin.com/in/tarynsant

SUMMARY

Experienced customer service and technical support professional with expertise in sales, data entry, support, and satisfaction. Seeking a position to utilize my unique skill set and positively influence team performance outcomes. Proven ability to communicate and negotiate effectively with customers, leveraging extensive product knowledge to create loyalty and generate revenue. Solid team player with excellent rapport-building skills. Thrives under pressure and consistently earns high marks for work quality and speed.

SKILLS SUMMARY

Work directly with other employees to meet

goals

Build rapport with customers

Complete time critical projects successfully

and on time

Address/resolve and follow-up on any open

issues with customers

Call Management

Data Collection

Paperwork Processing

Inbound and Outbound Calling

Complaint resolution

Product Knowledge

Scheduling

Self-driven to succeed, learn quickly

Sales

Strong knowledge of up-selling and cross-

selling products to customers

Follow-up skills

Punctuality and reliability

Positive and professional

Shipping procedures

Contract writing

Positive and infectious personality with

excellent interpersonal and relationship-

building skills

Driven to provide superior quality customer

service

Upbeat and energetic, with grace in handling

difficult situations through resourcefulness and

adaptability

Meticulous, resilient and flexible in handling

diverse issues

Multitasking, enthusiastic, adaptable,

persuasive communication skills, goal

oriented, friendly, professional, and

committed to greatness

EXPERIENCE

House Painter

Santypal General Contracting Zelienople, PA Jul 2012-Current Prepared surfaces for painting by filling cracks, holes, and other imperfections with caulk or putty.

Mix paint according to the manufacturer's specifications, and apply coats of paint using brushes, rollers, and spray guns.

Removed fixtures such as doorknobs, light switch covers, window sashes, and hardware prior to painting.

Protected floors and furniture from paint spills using drop cloths. Assisted in repairing or replacing damaged shingles, tiles, or slates. Sanded down existing finishes that were peeling or cracked before repainting them. Removed fixtures such as door knobs, light switch covers, window sashes, and hardware prior to painting.

Customer Service Representative

Conduent/Health Equity Jan 2024-Apr 2024

Assisted customers with health insurance benefit inquiries. Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

Maintained detailed records of customer interactions, transactions, and comments for future reference.

Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.

Developed strong relationships with customers by providing personalized assistance and support. Customer Service Representative

Williams Sonoma Aug 2022-Oct 2023

Tracked orders from start to finish to ensure timely delivery of goods or services. Developed strong customer relationships to encourage repeat business. Asked probing questions to determine service needs, and accurately input information into electronic systems.

Gathered customer feedback through surveys and used the data to improve customer service. Conducted regular follow-up calls with customers after resolving their issues. Maintained detailed records of customer interactions, transactions and comments for future reference.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Customer Service Representative

Reserve America Mar 2022-Jul 2023

Scheduled camping reservations in a data entry system for inbound callers. Maintained a high level of professionalism when dealing with difficult customers. Validated customer information, such as addresses and contact numbers. Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.

Maintained client confidence by keeping information confidential. Updated databases with new and modified customer data. Customer Service Representative

Walgreens Nov 2021-Mar 2022

Scheduled covid vaccines for inbound calls from customers Job was seasonal.

Compiled reports based on gathered information.

Processed customer's camping reservations accurately and in a timely manner. Researched requested information using available resources when necessary. Freelance Audio Transcriptionist

Rev Transcription Services Mar 2015-Aug 2019

I listened to audio recordings and transcribed them, following each individual's personal demands and speculations for the job.

Edited and proofread transcribed documents to ensure accuracy and completeness. Utilized knowledge of medical terminology to accurately document information from the audio recordings.

Interpreted poor-quality audio recordings using specialized equipment, such as noise reduction headsets or amplifiers.

Generated copies of transcribed documents upon request from physician offices. Maintained up-to-date knowledge of transcription guidelines and best practices. Order Entry Clerk

Pizza Hut Jan 2016-Jul 2016

Sent order information to the appropriate store for preparation and delivery. Performed data entry of confidential information into a computer database. Completed data entry tasks related to orders placed by customers. Followed company procedures for call handling and data entry. Performed data entry of customer information into database systems. Verified customer information, such as shipping address and payment method. Sales Associate

ItWorks! Global May 2015-Mar 2016

Provided accurate information about products, prices, and services. Processed transactions using a point-of-sale system. Built relationships with customers to encourage repeat business. Upsold additional items based on customer interests and needs. Customer Service Representative

Guardian Protection Services May 2014-Feb 2015

Technical support, customer service, billing support, customer follow-ups, and contract printing. Answered customer inquiries and provided accurate information regarding products and services.

Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Updated the system with order specifics, customer details, preferences, and billing information. Troubleshot customer inquiries related to software and hardware issues. Assisted customers with the installation of new hardware and software applications. Wireless Care Representative

Roger's Customer Care Jan 2011-Feb 2012

Resolved customer concerns related to wireless phone plans and software. Assisted customers with product selection and purchase decisions by providing information on features, benefits, and wireless service plans.

Demonstrated knowledge of the store's inventory to answer customer inquiries regarding the availability and pricing of products.

Processed customer transactions accurately using the point-of-sale system. Demonstrated ability to troubleshoot minor technical issues that arose during the sales process. Customer Service and Sales Representative

Harry and David Dec 2010

Worked seasonal to sell products to customers as well as up-sell and cross-sell products. Computed purchases and received and processed cash or credit payment. Maintained knowledge of sales and promotions, return policies and security practices. Recommended, selected and located merchandise based on customer desires. EDUCATION

Certificate: Medical Coding And Billing

Indiana Institute of Technology Expected in September 2025 Associate of Science - Graphic Design

The Art Institute of Pittsburgh Pittsburgh, PA

Honors: Dean's List

GPA: 3.14

REFERENCES

References available upon request.

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