Nanny. Friendly with Pet, No smoking and 7+years of education and Ear/
Resume:
PROFESSIONAL EXPERIENCE:
-CanoHealth.
•Patient Services Coordinator.
- Experienced in Medical terminology; Technology and the multiple software applications.
- Answer incoming customer/patient phone calls with members advocacy at the forefront and considering metric guidance to ensure our resources are equally available to all Cano patients.
- Making and confirming patient medical and transportation appointments in eCE and Shurpa systems.
-Maintain customer/ patient satisfaction ratings based on explicit criteria set forth by the company.
- Take a minimum amount of 60 inbound calls.
- Maintain an Occupancy rate of 85% or grater.
- Must adhere to the department’s most updated adherence/attendance policy.
- Must obtain a minimum of 90% in Quality Assurance Observation.
- Responds to emergency care, urgent care or medical advice to via the appropriate channels and by following the corresponding protocols.Patient Safety is first.
- Attend and actively engage in all mandatory training sessions to stay updated on services or company policy changes.
-Maintain updated medical governmental certifications to compliance with National and State Department of Health and Human Services.
University of Miami
Coral Gables, Florida.
(09/2012-10/2020)
-Registration Specialist(Promoted).
(01/2015-10/2020)
•Manage all registration functions.
•Served as expert in all Registration functions.
•Provided excellent customer service to students, faculty, staff and the university community.
• Responsible for analyzing, researching and updates on university Student Information System (SIS) to ensure accuracy of all the transcripts for current enrolled students and alumni of the University of Miami.
•Ensure all courses information is accurate and available for student enrollment semester enrollment.
•Ensure process deadlines are met based on online academic calendar.
• Work with Records, customer services teams and with the students employees assigned to projects.
• Identity problems, find solutions and correct data in PeopleSoft .
•Co-manages the withdrawal procedure to include input on all required UM systems screens, document processing and preparation for scanning, and related updates and documentation of biographical information.
• Remove academics and financial holds on the Student Information System (S.I.S)for students.
•Draft Letter of Attendance for Undergraduate; Graduate and UOnline currently enrolled students.
•Responsible for the processing of the Add/Drop Course Requested to the office of the University Registrar from all Colleges and and Schools.
•Processed all re-admission request forms from Schools and Colleges.
•Processed the UOnline Graduate Academics Programs enrollments.
•Processed Change of Grades Forms from each College and Schools at the University.
•Answering phone inquiries and provides internal online chat support for UOnline Advisor and student liaison.
•Responsible for handling degree verification services and dates of attendances requests trough National Students Clearinghouse process, facilitating compliance with FERPA, The Higher Education Act, and others applicable laws.
•Assist Associate Registrar for Records with any other related responsibilities.
•Resolve Hard Copy Transcript conversions.
•Ensure that credits are correctly allocated and housed in the correct career for dual degree students.
•Used error reports, ensure that students who show a graduation on their transcripts have the appropriate credit total, GPA(s), external degrees, transfer or test credits, milestones and career attributes.
•Administrative hoc registration reports.
•Coordinates with the Associate Registrar for Systems & Technology to create the appropriate semester dates needed for transcripts accuracy.
•Responsible for ensuring students records and official transcripts accurately reflecting academics records for all the students at the University of Miami ( Graduates, Law and Medical School transcripts from 1926 through 2020).
•Primarily responsible to prioritize, plan, organize and schedule in efficient and productive manner with attention to details on the logistical support for Workforce/Cane’s Central Students; Alumni, Parents ‘s opened customer cases and resolve it waiting twenty four hours of assigned to the Office of the University’s Registrar; three times a week.
-Draft letter of attendance upon student request.
-Primarily responsible for ensuring accurate enrollment and record keeping for the University’s online programs and processes all the batch registration (Block enrollment ) for UOnline Graduate Business Academic Programs: Courses; ACC;BSL; BTE; ECO; FIN; MAS and MGT.
-Records Data Entry (01/2014-01/2015)
-Sr.Student Service Representative.
•Experience with proofed the student records.
• Analyze, research and update Student Information System (SIS) to ensure old transcripts for all students and alumni of The University of Miami.
• Identifiers problems; find solutions and correct data in PeopleSoft computer system.
• Removed holds on S.I.S for students.
•Draft Letter of Attendance for Undergraduate; Graduate and UOnline currently enrolled.
•Process Add/Drop Course Requested to the office of the University Registrar for all College and School students.
•Responsible for Processing academic Enrrollment for Undergraduate and Graduate students from School of Nursing; Architecture; Education; Administration and Business; Music; Continuing Education and Colleges of Arts and Sciences; Engineering.
•Process Change of Grades Forms from each College and Schools at the University.
•Responsible of Certify enrollment and graduation status.
University of Miami.
School of Business.
-Administrative Assistant (Political Science Department)
(09/2012-01/2013)
•Responsible for preparing financial forms for departmental purchases or reimbursements.
•Assist with drafting letter and mail out.
•Assist with planing, coordination, and execution of special events.
•Handle faculties calendars for daily academics advice appointments, conferences, books publishes process.
• Responsible for managing office communications, screening calls,
emails and faxes for eighteen faculties members and the Chairman of the department.
• Deliver and pick up scantron forms to Testing Center.
•Responsible for processing expenses for eighteen faculties trough Educational Card reconciliation (EBERF financial system).
-Maintains offices supply orders.
-Responsible for the process of admission to the international student for the Master and PhD programs.
Feb 2012-August 2012
S.N.I Companies,Miami, FL.
Administrative Assistant/
Assistant to Town of Clerk of Cutler Bay.
• Plan work according to established office procedures.
• Enters information into an automated record system.
• Prepares correspondence in response to routine inquiries.
• Makes contacts with public, town departments/boards/committees, political candidates and state governmental officials.
• Operates computer, calculator, telephone, copier, facsimile machine, voting machines and others standard office equipment.
08/2008 - 09/2010: Beyond Expectation Academy- Private School Miami,Florida .
-Lead Teacher.
• Implementing academic STAR Curriculum Program .
• Drafts individual educational plans and updates with students academic progress.
• Manages professional calendar coordinating and schedule parents-teacher weekly conferences.
• Reviews student’s files for accuracy in their individual behaviors support plan.
• Teaching using Applied Behavior Analysis approach to teach academic and life support skills.
(05/2006-09/2010)
Miami-Dade Park and Recreation Dpt.
-Youth Counselor / Park Services Aid.
• Assist with the planning, coordinating, implementing and maintenance of our Summers, after school and weekends recreational rentals public parks for the local community.
• Screen telephone calls and visitors to assist the Park’s Manager; provides information; direct calls/ visitors to proper personnel or agency.
02/2003 - 07/2004: A.R.C / South Florida, Project Thrive’s Children and their Families.
-Teacher Assistant Earlier Intervention.
08/1995 - 09/2001: Americ Disc Inc. Miami.
Higher Technology Manufacturing-Media.
-Certified Digital Media /Mastering Operator.
-Production Lead Department.
•Responsible for programming a Laser Beat Record Industrial Equipments in a Clean Room Specialized Mastering Departmental Area.
• Planing, coordinating and maintain the completion of daily process to ensure the quality of the product.
• Providing technical support and training for the new employees.
• Insurances the safety of assigned chemicals materials and the accuracy of the information required to address the completion of the process .
• Facilitates collaborations between different departments to foster strong relationships with clients.
• Demonstrates strong knowledge of the policies for the department and the Corporation and ensures compliance in all areas.
• Utilize the flow process to ensure that all orders request are moved trough established workflow in timely manner.
Contact this candidate