Help Desk Administrative Assistant

DEBRA SUZANNE PADDEN Page * of *

**** * **** ******, ******, WA 98405-3136

Cell: 253-***-****; Home Email: *******.***********@*****.*** SKILLS AND ABILITIES:

Seasoned executive administrative assistant, legal secretary, office manager, and community college manager and faculty with a 35+ year history of effective and efficient business operations. Managed schedules and event planning for legal team and multitasked in fast-paced environment with emphasis on high quality work product. Created effective PowerPoint presentations and training seminars; maintained customer databases to improve tracking and reporting of customer relationships; consistent professional image in help desk environment to internal and external customers. End-user and instructor of business and legal software including Microsoft Office Applications and Teams; Zoom Video Communications; legal technology related to court filing, case management databases, and time and billing software. PROFESSIONAL EXPERIENCE:

08/26/2024

12/31/2024

Protingent Staffing (Blue Origin)

11235 SE 6th Street, Suite 220, Bellevue, WA 98004; Tel: 866-***-****; www.protingent.com Supervisors: Specialist – Training/L&D Sr.

Dr. Jeanette Smith-Perrone MBA MIO CISSP, Senior Training Professional – Blue Origin Joshua Barnard, Director, Product Engineering – Blue Origin Utilizing two learning management systems during transition from one (SumTotal) to the other

(Cornerstone on Demand), created courses and classes, managed enrollments and attendance verification. Utilizing existing Excel spreadsheets and creating new data reports, analyzed weekly and monthly data to produce training statistics for reports to team and leadership. Responded to help desk requests from workers regarding trainings offered, certifications, knowledge of new learning management system and website navigation. 07/2010 –

06/17/2024

Tacoma Community College

6501 S 19th Street, Tacoma, WA 98465; Tel: 253-***-****; www.tacoma.edu Faculty Department Supervisors: Adjunct Instructor in Business, Paralegal, and Information Technology Division

Jeanette Smith-Perrone MBA MIO CISSP, Chair, Networking & Convergence Technologies Sergio Hernandez Ed.D., M.S., Chair, Networking & Cyber Security/Information Systems Jennifer Sorensen JD, Chair, Paralegal Studies

Beth Acken JD, Chair, Paralegal Studies

Christine Cerny MBA, Program Coordinator, Computer User Studies Web-enhanced administration and instruction utilizing Tacoma Community College eLearning learning management systems Blackboard Angel and Instructure Canvas teaching Word I/Excel I, Beginning Keyboarding, Introduction to Computing, Outlook 2007/2019, Microsoft Operating Systems I and II, Introduction to Microprocessors, Microsoft Windows Operations, Paralegal Studies including Legal Document Formatting, Technology in the Law Firm, Writing Basics for Paralegals.

09/2011 –

06/2020

Tacoma Community College

6501 S 19th Street, Tacoma, WA 98465; Tel: 253-***-****; www.tacoma.edu eLearning Department Support Specialist and Manager of Information Commons Supervisor: Christopher Soran MBA, Director, eLearning Department Demonstrated history of working in the higher education industry in student and faculty education, skilled in eLearning and instructional design, customer service, virtual administrative support, and office administration. Strong information technology professional and help desk manager of tier one and tier two technicians. Supervisor of full-time, part-time, and student workers in large student study center. Administrator, trainer, and end-user of Angel and Canvas DEBRA SUZANNE PADDEN Page 2 of 5

learning management systems, Oracle ctcLink Employee and Student Administration Dashboard. Administrator and Tier 3 technician of Student Help Desk. 05/2002 –

2012

Debra S. Padden dba Scroll Works LLC

1801 S 23rd Street, Tacoma, WA 98405-3136

Duties: Owner/Manager--Small business and home-based office administrative consultant, virtual office assistant, office administrator, and organizer; instructor and help desk assistance and trainer in Microsoft Office products; CRM Data Administrator; word processing and desktop publishing; recordkeeping and tax form preparation. Assist clients with basic computer systems maintenance, software documentation and recordkeeping and maintain backup files systems as needed.

09/2010 –

10/2011

The Dalenius Agency Farmers Insurance & Financial Solutions LLC 2112 N 30th Ste E, Tacoma, WA 98403; Tel: 253-***-****; Supervisor: Ruth Dalenius, *********@************.***, 253-***-**** Duties: Office Manager— Administrative processes and human resource administration; support Farmers Dashboard CRM software and Microsoft Office products. Oversee processes for communicating with day care centers and adult family home care centers, collections and receivables, specialty referral process, marketing and promotional programs, and administrative tasks.

05/2011-

11/2011

Pearly Whites Laser Dentistry

4041 Ruston Way, Suite 103, Tacoma, WA 98402; Tel: 253-***-****; www.doctortess.com Supervisor: Teresita Mandapat Harm, DDS

Duties: Office Manager--Database management and network administration of Windows XP network supporting Microsoft Office products and Dentrix® dental software. Oversee the daily operations of the dental office, insurance billing and patient relations, collections and receivables, specialty referral process, marketing and promotional programs, and administrative tasks. 07/2009-

03/2010

WA State Department of Revenue

20819 72nd Avenue S, Suite 680, Kent, WA 98032; Tel: 253-***-****; www.dor.wa.gov Duties: Tax Service Representative--Provide revenue department help desk assistance and front office service to individuals, business owners or duly authorized representatives by giving authoritative information relative to tax liability and proper tax reporting procedures for such taxes as unemployment compensation tax, motor vehicle excise tax, industrial insurance premiums or business and occupation tax. Provide help desk assistance for basic computer information to in-house staff; provide training in Microsoft Office applications and computer equipment; liase with state Department of Information Systems (DIS) personnel as required for enterprise system problem solving.

07/2008-

07/2009

WA State Department of Social and Health Services / Health and Recovery Services Administration

626 8th Avenue SW, Olympia, WA 98504-5502; Tel: 360-***-****; www.dshs.wa.gov Supervisor: Myla Hite, Director of Human Resources, Duties: Administrative Assistant/Human Resource Consultant--Provide administrative support to Assistant Director of HRSA Division of Legal Services and Public Disclosure Coordinator as required in timely fashion and with attention to confidentiality. Provide help desk assistance for basic computer information to in-house staff; provide training on Microsoft Office applications and computer equipment; liase with WA State Department of Information Systems (DIS) personnel as required for enterprise system problem solving DEBRA SUZANNE PADDEN Page 3 of 5

01/1989 –

01/2007

Lane Powell PC

1420 5th Avenue, Suite 4100, Seattle, WA 98101-2338; www.lanepowell.com Supervisor: Gary P. Tober, JD

Duties: CRM Data Administrator—Program Manager of firm-wide contact relations management (CRM) database containing over 200,000 people and company contacts; Supervisor of data stewards, assist Marketing Communications Department and attorneys in business development; Legal Word Processing Supervisor; in-house Help Desk Coordinator and Trainer/Instructor of Software Applications (Word, Excel, PowerPoint, Interface Software’s InterAction Database); Legal Secretary (corporate, tax, and international law). Member of IT Department rollout team in progressive operating system updates and marketing database rollout of CRM to entire firm. Coordinator of Pacific Northwest InterAction User Group (WA, Oregon and Alaska)

ACADEMICS

03/2013 –

07/2016

Western Governors University, Salt Lake City, Utah Master of Business Administration (2016) – with certification in Information Technology Management: Program includes competency tests, essential skills, and knowledge needed to become an effective IT manager for a business. This program includes Creating and Maintaining Business Value, Innovation, IT Project Management, IT Strategic Solutions, Leading People and Teams, Management and Strategy, and Products and Customer Relationship Management 03/2009 –

06/2010

Tacoma Community College, Tacoma, WA

Associate of Applied Science, Network and Converging Technologies: including Help Desk Certificate, Technical Support Certificate, Network Administration and Support Certificate; CompTIA Strata IT Fundamentals Certificate (2010), CompTIA A+ Certificate (2011) Networking and Convergence Technologies program studies— CompTIA A+ Certificate; CompTIA Strata IT Fundamentals Certificate; Customer Service; Project Management; Microcomputer Fundamentals; Operating Systems (Microsoft Server 2003 and 2007); Client/Server Technology (LANs); Administration and Technical Support of Windows Networks; Service and Support Fundamentals; Cisco Internetworking; Network Security Fundamentals; Data Storage Security and Management; Advanced Networking Technologies include experience in SonicWall VPN and Firewall hardware and console administration, network planning and implementation, help desk and technical support competencies. Instructor Professional Development Training: TCC Winter Institute Cohort 2012, TCC Universal Design for Learning (UDL) Cohort 2012-2013; InstructureCon annual conferences 2013-2020; WA Canvas Conference annually 2014-2022; Professional Development Days in Spring and Fall annually 2012-2024

2007 Microsoft Office Specialist Certification: Word and Excel 97-2003, Coursework includes overall technical proficiency and expertise, advanced features, and integration with other software 01/1984-

06/1984

Seattle Pacific University, Seattle, WA

Studies in Business Administration, Master of Arts Program (MBA degree initial studies) 09/1976-

06/1979

WA State University, Pullman, WA

Bachelor of Arts in Elementary Education—minoring in General K-12 Studies, Natural Sciences, and Corrective Reading

WA State Teaching Certificate (Certificate #232043J) 09/1975-

09/1976

Seattle Central Community College, Seattle, WA

General Education Studies

DEBRA SUZANNE PADDEN Page 4 of 5

Published “Basketry of Site 45SN100, The WA Archaeologist, Vol. 21, No. 1 (February 1977) 09/1973-

09/1974

Centralia Community College, Centralia, WA

General Education Studies; Data Processing Certificate for key-to-disk/key-to-tape technology 09/1971-

06/1972

Culver City Bible School, Culver City, California

Graduate: General Hebrew/Christian Bible studies

1971 Centralia Senior High School, Centralia, WA

Graduate: general studies

COMMUNITY INVOLVEMENT

2008 -

present

EWI (Executive Women International) Western WA Chapter Tacoma Chapter website www.ewi-western-WA.com; corporate website: http://www.ewiconnect.org

• Board of Directors (2008 – present)—President, chair and committee member duties include budget planning, event planning and membership recruitment.

• Communications Chairperson—Maintain marketing and member database, Google Docs and ***.*******.**@*****.*** email account, monitor and edit webpage and monthly newsletter.

• Sergeant-at-Arms Co-Chairperson—Maintain meeting attendance database, receive and deposit membership monthly dues and regular meeting raffle monies; submit reports to co-chairperson and Board of Directors.

Committees—Scholarship Committee; Ways and Means; YWCA Adopt-a-Family; Wine, Women and netWorking—assist in planning, budget, program events and public relations 03/2023-

present

Fircrest Presbyterian Church

1250 Emerson Street, Fircrest, WA 98466; Tel: 253-***-****

• Deacon (2023-present)—Assist in congregational relational care

• Personnel and Nomination Committees Chairperson (2024)—direct accurate church employee job reviews and ensure job descriptions reflect duties performed; review church leadership roles of Pastor, Elders, and Deacons to ensure the needs of the leaders and congregation are met adequately from within members of the church; submit monthly reports to leadership session. 2009 –

2013

Tillicum/American Lake Gardens Community Service Center http://lakewood.patch.com/listings/tilicumamerican-lake-gardens-community-service-center 14916 WA Avenue SW, Lakewood, WA 98498; Tel: 253-***-****

• Board of Directors (2009-2013)—Chair and committee member duties include budget and event planning.

• Holiday dinners—Assist board and staff in promotion, planning and presenting free community dinners and food baskets at Thanksgiving and Christmas; assist in planning and attendance of holiday bazaar event.

• Administrative assistance with community center financial database (QuickBooks) and CRM database maintenance

2005 –

2010

University Place Presbyterian Church

81012 27th Street W, University Place, WA 98466-2716; www.uppc.org

• Small Group Studies—Membership Recruitment; event and program planning.

• Women’s Retreat—Database management (via Constant Contact, Excel) and event planning 1996 -

2006

League of Women Voters; www.lwv.org

• Member and Chairperson of Seattle’s Magnolia/Queen Anne/Ballard Chapter DEBRA SUZANNE PADDEN Page 5 of 5

1960 –

2006

Camp Fire USA; www.campfireusa.org

• Member—Whatcom Council, Yakima Council, Olympus council, Orca Council: Youth Member, Club Leader.

• Board of Directors Orca Council (2000-2006)—Secretary, President and Immediate Past President; general budget development, fund-raising and council administration

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