Customer Service Data Entry

.

KAREN ESTES

Address : **** *** ** ****

Baird, TX 79504

Phone : 325-***-****

Email : *******@*****.***

PROFILES

LinkedIn/Karen-Estes-2b6b9b22a

SKILLS

Strong Organizational Skills

Flexibility

Adaptability

Multitasking

Leadership

Time Management

Decision making

Office Management

Confidentiality and Data Protection

Document and File Management

Employee Communications

Data Entry, MS Word/Excel, and Google Docs

Customer Service

Professional and Friendly

Critical Thinking

Problem-Solving

Interpersonal Skills

Human Resources Operations

Onboarding and Orientation

Conflict Resolution

Training and Development

Labor Law Compliance

Staff Management

Employee Handbook Development

Compliance

Health and Safety Programs (OSHA)

Account Management

Client Relations

Product and Service Explanations

Active Listening

Relationship Building

Product Upselling

Telephone skills

PROFESSIONAL SUMMARY

A results-driven HR professional with extensive experience in balancing organizational goals, compliance, and employee needs. Skilled in optimizing resources, improving performance, and building strong relationships with employees and clients. A team player with exceptional communication and customer service skills, committed to delivering quality service.

WORK HISTORY

Personnel Manager, 12/2001 to current

Abilene Dermatology & Skin Surgery Center - Abilene, TX

Improved employee satisfaction by implementing comprehensive personnel policies and procedures.

Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.

Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.

Reduced turnover rates by fostering a positive work environment with regular team-building activities and open communication channels.

Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.

Conducted thorough exit interviews to identify areas of improvement in retention strategies and workplace conditions.

Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.

Streamlined internal communication processes through regular updates on company news, policy changes, and upcoming events.

Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.

Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Supervise employees across five departments, developing a hard-working, compassionate, and empathetic team of professionals.

Created policy and procedure manuals and training documentation, promoting operational alignment.

Coordinate weekly schedules with a proactive mindset, maximizing the number of possible appointments while reducing overtime and ensuring a smooth daily workflow.

Maintain precise records of patient treatment and payment history, ensuring accuracy and precision.

Monitor operations with attention to detail, verifying 100% compliance with federal regulations while preserving the safety of all patients.

Enhanced staff performance through regular training, mentoring, and professional development opportunities.

Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling.

EDUCATION

Completed Coursework Towards An associate degree: Business

Angelo State University - San Angelo, TX

High School Diploma

Baird High School

CREDENTIALS

General Lines Agent - Life, Accident, Health, 03/2023

License Number: TEXAS LICENSE #2973916, Expires 8/31/2025

NPN 20644975

Anti Money Laundering (AML) CPD Certified, 2023 and 2024

VOLUNTEER EXPERIENCE

MEAL DELIVERY TO HOME-BOUND RESIDENTS - Meals-On-Wheels

RED COAT AGENT - Chamber of Commerce, Abilene, TX

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