High School Financial Services

RESHMA G. BHAGROO

*** ******** ****** ***** *****, New Jersey 08805 *.*******@*****.*** (908) 300 - 4959 EDUCATION

Tagore Memorial Secondary School, Guyana September 1996 – June 2001 Diploma, High School

Caribbean Examinations Council Post HS Assessment: Passed 7/7 classes taken Relevant Coursework: General Math, English, Science (Biology, Chemistry), and Electives (Geography, Hindi Language)

Raritan Valley Community College, Branchburg, NJ Fall 2016 – Spring 2017 Some College Level Courses Completed, Not Graduated Relevant Coursework: English I & II, Technological Competency Courses (MS Suite of Programs), Elementary and Advanced Math

PROFESSIONAL EXPERIENCE

PNC Financial Services, Somerset, NJ February 2020 - Present Senior Banker

● Improved customer retention and satisfaction by providing customised financial solutions across mortgage, investment, and personal accounts

● Supported branch operations including cash handling, foreign transaction processing, and complex cash transfer processes while maintaining the highest level of compliance adherence

● Consistently exceeded key performance metrics, achieving sales targets, maintaining a high customer satisfaction score, and low transaction error rates, contributing to overall branch success.

● Mentored and trained 3 junior bankers on branch operations, compliance, audit, and fraud prevention strategies contributing to their seamless onboarding that helped to drive branch performance metrics in customer satisfaction, and sales

QuickChek Corporation, Various Locations, NJ May 2009 – Jan 2020 Store Leader-In-Training (Jan 2019 – Jan 2020)

● Managed staffing and scheduling for the location utilizing 15 -20 employees per day, 7 days per week ensuring that shifts are covered with appropriate personnel

● Lead shifts throughout the week in stores keeping track of store displays, inventory control, supplies / food re-ordering, and general tasks’ support; Served as the customer facing store lead to answer customer questions, complaints and took steps to address.

● Attended corporate district meetings to provide sales / resource status and understand areas of opportunities in increasing store revenue and resource utilization; Analyzed store sales’ reports to provide topline overview to corporate leadership and store employees in order to facilitate store performance transparency Various Roles – Cashier, Deli Clerk, Coffee Manager, Store Assistant Leader (May 2009 – Dec 2019)

● Worked in roles of increasing responsibility to serve customers and ensure store operations such as handling daily customer transactions to a store management position where I oversaw the shift activities Wakefern Food Corporation, Bound Brook, NJ January 2007 – May 2009 Cashier, Customer Service Lead, Assistant Payroll Clerk

● Assist Customers in entire shopping experience: manage customer returns, provide customer alternate options if cannot locate product in store, and provide support towards customers’ questions & complaints

● Ensure all department managers are adhering to payroll submission guidelines, verify data accuracy on timecards, and publish finalized payroll reports for processing SKILLS

Skills: Microsoft Office (Excel, Powerpoint, Word), Payroll Management, Customer Service, Data Filing, Retail & Consumer Banking, Banking CRM & Teller Systems (Salesforce), Risk Assessment & Fraud Prevention Certifications: ServSafe (Food Service), Coach to Coach Management Training, Public Notary

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