Customer Service Retail Sales

CHIP VEATCH

Morganfield, KY *****

270-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Local, State and Federal Tax Returns

Account Management

Active Listening

Retail Sales Customer Service

Customer Relations

Business Planning

Customer Acquisition

WORK HISTORY

12/2020 to 04/2023 Senior Tax Specialist

H & R Block Tax Services – Morganfield, KY

Helped organization maintain full compliance with local, state and federal tax requirements with diligent application of best practices. Responded promptly to official tax notices requiring clarifications and additional submissions.

Computed tax depreciation rates on business assets like technology and vehicles. Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.

Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.

07/2017 to 07/2018 Customer Service Representative Old National Bank – Evansville, KY

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

04/1999 to 04/2017 Owner/Operator

Veatch Lawn Care – Morganfield, KY

Managed day-to-day business operations.

Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Consulted with customers to assess needs and propose optimal solutions. Evaluated suppliers to maintain cost controls and improve operations. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

EDUCATION

Bachelor of Arts: Human Services

Murray State University - Murray, KY

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