Call Center Representative

Thelma Champagne

Las Vegas, NV, *****

702-***-**** *******@*****.***

RELEVANT EXPERIENCE

Williams Sonoma Inc. Las Vegas, NV

Call Center Representative September 2005 - January 2011

● Handled inbound customer inquiries, providing accurate and timely information relating to product features, promotions, and customer satisfaction

● Resolved complaints and concerns promptly and accurately to ensure customer satisfaction and retention

● Utilized AS400 software to document interactions, update customer information, and follow up on inquiries

● Consistently exceeded personal performance goals, including quality, average call times, and first call resolutions

● Was part of logistics team and made sure packages would arrive in a timely manner for the customers

Tiffany & Co. Las Vegas, NV

Back Office Receptionist August 2000- August 2003

● Assisted Client Advisors with preparing orders, which included wrapping and shipping merchandise

● Handled both inbound and outbound calls, stayed in contact with other locations to receive products needed to ensure the success of the team, and communicating with the team to ensure a smooth experience for both the sales associates and clients

● Handled administrative tasks such as inventory management, order processing Macy’s Las Vegas, NV

Retail Fulfillment/Guest Services Associate September 1992 - February 1995

● Handled store credit card payments, returns, exchanges, and refunds in line with our company’s policies and procedures

● Carefully and thoughtfully procured, wrapped, and safely shipped guest purchases for their intended recipient

● Maintained a clean, safe, and organized working and shopping area to ensure both customer safety and satisfaction

RELATED WORK SKILLS

● Create success in a wide range of retail and customer service settings, always ensuring to work with changing customer demands and company policies

● Have a great attention to detail not only to tasks such as inventory management and merchandise, but also in handling customer areas and interactions

● Excellent verbal and written communication skills used to accurately and quickly help guests within a timely manner

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