Customer Service A Team
Resume:
Ashley Ross
Caseyville, IL *****
******.*****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Head Server/Bartender
T.G.I Fridays-Fairview Heights, IL
October 2024 to Present
• Led a team of servers and bartenders, providing guidance and support to ensure exceptional customer service
• Developed and implemented training programs for new hires, resulting in improved efficiency and customer satisfaction
• Managed inventory levels, reducing waste by XX% through effective ordering and tracking systems
• Resolved customer complaints promptly and professionally, maintaining high levels of guest satisfaction
• Collaborated with kitchen staff to coordinate food and beverage service, ensuring timely delivery of orders
• Implemented upselling techniques among the serving staff, increasing average check size by XX%
• Maintained cleanliness and organization of bar area according to health code standards
• Assisted in planning and executing special events such as private parties or wine tastings
• Trained staff on proper handling of cash transactions to minimize errors or discrepancies
• Achieved an increase in overall sales revenue by XX% through suggestive selling techniques
• Supervised a team of XX servers/bartenders during peak hours while maintaining excellent service standards
• Reduced wait times for customers by implementing efficient seating arrangements, resulting in a decrease in customer complaints by XX%
• Collaborated with management on developing promotional strategies to drive business growth
• Implemented cost-saving measures such as renegotiating supplier contracts which resulted in a reduction of expenses by XX%
• Conducted regular performance evaluations for server/bartender team members providing constructive feedback leading to improved productivity
• Ensured compliance with all liquor laws/regulations including checking IDs when necessary
• Maintained accurate records of daily sales transactions including cash handling procedures
• Developed strong relationships with vendors/suppliers resulting in preferential pricing/terms
• Trained staff on proper cocktail preparation techniques and drink recipes to maintain consistency
• Implemented a customer loyalty program, resulting in an increase in repeat business by XX%
• Managed scheduling and shift assignments for the server/bartender team, optimizing coverage during peak hours
• Collaborated with kitchen staff to develop food and beverage pairings that enhanced the overall dining experience
• Maintained knowledge of current industry trends and new product releases to make informed recommendations to customers
• Assisted in monitoring inventory levels and placing orders for bar supplies as needed Server
ROUND TABLE CAFE-Belleville, IL
August 2018 to April 2023
I am responsible for delivering a good guest experience in the restaurant. Fulfilling host, salesperson and customer service duties, take care of customers’ dining requirements, from initial orders to processing payments. Required to have solid menu knowledge, and be able to efficiently handle orders and delivery of food.
Merchandiser
Masterpiece Flower Company LLC-O'Fallon, IL
March 2016 to November 2016
Position was seasonal.
Responsibilities included tracking inventory, accepting shipments from various companies, stocking new inventory and pulling out the old, keeping all plants well taken care of, pricing product, and building displays in store.
Lead Customer Service Representative
M&M Customs-Collinsville, IL
April 2007 to October 2014
• Assist in maintaining online market: Including price fix, troubleshooting, refunding, and returns
• In-house product knowledge
• Manage customer service associates
• Manage in-house client appointments
During the many years I devoted to this wonderful company, I acquired valuable customer relations skills that continue to benefit myself and others.
Numerous customer/company reviews have commended me for impeccable customer service skills and delightful interactions.
Education
Undergraduate in CJS
LLCC - Springfield, IL
September 2022 to Present
High school diploma
Collinsville High School - Collinsville, IL
September 2005 to April 2008
Skills
• Communication skills
• Cassandra
• Upselling
• Sales
• POS
• Microsoft Excel
• Merchandising
• Microsoft Word
• Inside sales
• Cash handling
• Leadership
• Typing
• Computer skills
• Supervising experience
• Team management
• Customer service
• Phone etiquette
• Pricing
• Organizational skills
• Restaurant Management
• Shift management
Contact this candidate