Project Management Automation Engineer

Location:

Rockville, MD

Posted:

March 02, 2025

Contact this candidate

Resume:

Jyoti Arora

PM/Quality Analyst

DOT

Manager, Engineering

GEICO

Jyoti Arora

Phone- 301-***-****

Email- Jyoti Arora

Location- Maryland, Washington DC

Status- US Citizen

Clearance- Active Public Trust Clearance

Linkedin- https://www.linkedin.com/in/jyoti-arora-67ba81156/ Leadership Highlights:

● Over 18 years of industry experience in Project Management, Software Development, DevOps, Quality and Performance Engineering as a Sr. Automation Engineer/ Manager

– Quality Engineering and offering excellent technical expertise.

● Motivated & Passionate leader with cherished knowledge of QA Engineering Concepts/ Principles/Methodology and demonstrated experience in executing & managing QA activities with high quality for various applications in Insurance, Transportation and Telecom segments.

● Worked on insurance, Transportation and Telecom projects for GEICO, DOT and Verizon

● Expert in implementing cost effective solutions by leveraging automation, using open-source tools and optimizing testing resources.

● Specialized in building competent teams from grass roots and successful timely delivery of QA Engineering projects.

● Extensive experience in building, leading and co-coordinating a team in an Onsite-Offshore model.

● Expert in Identifying, Developing and Implementing QA Engineering processes and procedures.

● Managed all phases of QA Engineering activities from requirement to implementation.

● Played an integral part in the proposal writing, requirements review process and user stories creation for QA Engineering.

● Oversee the planning, design, execution, and reporting of tests to ensure that software meets quality standards and is free from errors or defects.

● Proactively evaluate the risks and provide impact analysis along with alternate solutions to mitigate risks to influence go / no go decisions.

● Expertise in architecting, designing and developing frameworks with the programming languages .NET, Java, VB Script and Python for Quality and Performance Engineering applications.

● Experience in developing Web Applications and APIs using .NET technologies.

● Experience in setting up infrastructure and application observability rules using Dynatrace and experience in monitoring the infrastructure and applications using Dynatrace and Splunk observability tools.

● Expertise in setting up CI/CD Build and Release pipelines in Azure DevOps

● Design and developed the Time Travel Solution using .NET and PowerShell technologies and implemented enterprise wide in Azure Cloud for E2E applications.

● Expertise in architecting, developing and implementing BDD and TDD Automation Frameworks using Selenium and SpecFlow - Cucumber for .NET, Java and Python.

● Architected and developed all kinds of automation frameworks with various automation tools like AFT, Selenium, CodedUI, UFT/QTP.

● Experience in Salesforce - Sales and Service Cloud applications and designing and implementing BDD Automation Framework

● Experience in Integrating the Headspin tool with Automation framework to validate iOS and Android Apps using Headspin iOS and Android devices.

● Experience in developing and executing scripts using Performance tools like JMeter and LoadRunner.

● Experience in Agile, Waterfall and Iterative Methodologies

● Experience in using SQL Server, Oracle, Snowflake and MS Access

● Good Knowledge of writing the PowerShell scripts, Splunk Queries and validations.

● Knowledge on creating automation frameworks for IVR systems using Cyara & Empirix

● Good Experience in managing and mentoring team members.

● Excellent analytical, debugging, and problem-solving skills

● Experienced in system analysis and optimization, identifying inefficiencies and implementing data-driven solutions.

● Expertise in using BI tools (Power BI, Tableau) and SQL queries to extract insights and generate reports.

● Experienced in using AI to generate test scenarios and test cases.

● Integrated Chatbot API with Geico applications including Sales, Service and Claims

● Extensive Project Management experience in delivering Business and Technology solutions, transformation roadmaps, enterprise architecture, and full lifecycle development for medium to large scale public and private enterprises.

● Proven track record of driving successful digital transformations, including process re-engineering, organizational change management, and technology implementations. Skills:

Skills

● Project Management Technology Leadership Stakeholder Engagement Design & Architecture Planning and Budgeting Vendor Management Agile DevOps Guidewire Claims Salesforce CRM Strategic Planning and Execution I QA Automation I Database Testing I Power BI I System Analytics

Technical

● Salesforce: Service Cloud, Health Cloud, Sales Cloud, Experience Cloud, Lightning

● Languages: Apex, C, C++, .Net, C#, Java, JavaScript, SQL, PL/SQL, jQuery

● Databases: MS SQL Server, Oracle, Snowflake

● Web: HTML, XML, CSS, JavaScript, WSDL

● DevOps and Reporting Tools: Git, Azure DevOps, Jenkins, Power BI and System Analytics

● Project Management & Collaboration Tools: JIRA, Microsoft Project, Workday Adaptive Planning, Confluence

Education/Certifications:

● Bachelor of Science, Guru Nanak Dev University- Part-I, India

● Project Management Institute (PMI) PMP Certification

● SAFe 6 Scrum Master

● Federal COR Certified

● CompTIA Security+ Certified

● CompTIA Cybersecurity Analyst (CySA+) Certified

● Microsoft Certified - Azure Fundamentals- AZ-900

● Guidewire Certification

Experience:

Employer: US Department of Transportation Sep 2024 – Feb 2025 Role: Project Manager

Project- SafeSpect - Created SafeSpect Single Platform for diverse product offerings and improving customer experience while reducing operational costs. Project Management/Quality Analyst:

● Lead the development of BDD Automation Framework using Gherkin, SpecFlow-Cucumber for Java, incorporating features such as dependency injection, XML, JSON, HTML and BDD Extent Reports.

● Implement a Shift Left testing strategy and design a BDD Automation Framework to support App validation.

● Diversified experience in IT with manual and automation testing

● Manage application development projects using Scrum Agile development methodology and the System Development Life Cycle (SDLC) to oversee risk management, configuration, scheduling, reporting, and performance measurement.

● Experience in preparing Test Scenarios, Test Cases, Test Data and Execution of test cases and Smoke, Functional, Regression and User Testing

● Experience in using the Test Management tools like ADO, JIRA for test scenarios, test cases design, execution and logging defects.

● Experience in Automating the Test Cases using BDD Test Automation, Keyword Test Automation Frameworks, setting up Test Data for test automation scripts and executing the scripts using UI Test Automation Framework.

● Experience in testing Restful and SOAP API Services using Fiddler and Postman

● Experience in preparing Testing trends, Defect reports and Weekly Status Reports.

● Hands-on experience with Agile (Scrum/Kanban) methodologies and DevSecOps principles to support continuous testing.

● Strong analytical and problem-solving skills, with a keen eye for detail in test case design and execution.

● Excellent interpersonal and communication skills, enabling seamless collaboration with cross-functional teams.

● Proficient in analyzing system requirements, workflows, and performance metrics to enhance functionality.

● Skilled in gathering, documenting, and analyzing business and system requirements to drive process improvements.

● Experience in utilizing system analytics for Performance Optimization, Data-Driven Decision Making, Troubleshooting & Root Cause Analysis, Predictive Analytics, Business Process Improvement, System Integration Security & Risk Management

● Expertise in using BI tools (Power BI, Tableau) and SQL queries to extract insights and generate reports.

● Strong knowledge of risk assessment, root cause analysis, and troubleshooting complex system issues.

● Collaborated with cross-functional teams to ensure alignment between business needs and technical solutions.

● Utilized JIRA to track project tasks, manage sprints, and monitor progress initiatives.

● Configured JIRA workflows and dashboards to enhance visibility and efficiency in cross-functional teams.

● Use project management expertise to provide strategic direction for project deliverables, including scope, quality, resource allocation, scheduling, risk mitigation, and communication management.

● Plan, coordinate, and implement new strategies to drive organizational goals and objectives.

● Validate that ServiceNow features work as expected.

● Ensure form interactions, business rules, UI policies, and workflows operate correctly.

● Identify and execute test cases for existing functionality to detect unexpected behavior after updates.

● Automate high-impact and high-frequency regression tests using ATF.

● Validate REST and SOAP APIs for ServiceNow integrations.

● Ensure response codes, payload validation, and performance benchmarks.

● Automate API tests using tools like Postman, SoapUI, or ServiceNow’s ATF API test steps.

● Verify integration between ServiceNow and external systems (e.g., HR, ITSM, CRM).

● Automate API tests to validate data flow across systems.

● Ensure data consistency across UI, APIs, and database layers.

● Implement ATF tests to validate record creation, updates, and deletions.

● Simulate high user loads and API requests to analyze response times and system behavior.

● Use JMeter, LoadRunner, or ServiceNow Performance Analytics for performance testing.

● Use Automated Test Framework (ATF) for UI and backend automation in ServiceNow.

● Implement test cases for forms, workflows, business rules, and UI policies.

● Leverage reusable test steps to maximize efficiency.

● Automate REST API and SOAP API tests using Postman, SoapUI, or ServiceNow ATF API Test Steps.

● Validate authentication, response codes, payload structure, and data integrity.s

● Integrate ATF and API tests into CI/CD pipelines for continuous testing.

● Use GitHub Actions, Jenkins, or Azure DevOps to trigger automated test execution.

● Execute ATF test suites for regression and feature validation.

● Schedule API test runs post-deployment to ensure system stability.

● Use ServiceNow Test Management or JIRA to track defects.

● Maintain a test case repository with mapped requirements and execution logs.

● Assist User Acceptance Testing (UAT) using automated tests to verify critical workflows.

● Provide reports and insights from ATF and API test runs.

● Perform manual exploratory testing for complex features.

● Identify high-risk areas for targeted ATF automation.

● Reduce testing time by automating repeatable tasks.

● Continuously refactor test cases to align with system updates.

● Identify key ServiceNow modules for ATF automation prioritization.

● Set up automated API test suites for integration validation.

● Establish a test reporting mechanism for tracking defects and automation coverage. Employer: Geico June 2019 – Sep 2024

Role: Manager, Engineering

Project- Salesforce CRM - Responsible for leading the delivery, architecture, and design of the Salesforce CRM solution (sales, service, and partner community) to replace customized home-built applications. Solution Includes: Sales Cloud, Service Cloud, Experience Cloud, integrations to GEICO Sales and Services applications and various data sources.

● Architected and developed the BDD Automation Framework for Sales, Service, Salesforce CRM - Sales and Service Cloud and Mobile applications.

● Architected, developed and implemented BDD Automation Framework across all the GEICO Salesforce Projects.

● Designed, developed and implemented BDD Automation Framework to support all the GEICO Mobile Automation projects. Native, Web, Hybrid Apps & Mobile Web APIs

● Developed the BDD Automation Framework using Gherkin, SpecFlow - Cucumber for

.NET and C# concepts like dependency injection, singleton, LINQ, XML, JSON, XSLT, HTML and BDD Extent Reports

● Designed BDD Automation Framework to support iOS and Android devices GEICO App validation.

● Integrated BDD Automation Framework with HeadSpin using its API to acquire, lock, install App, get device URI and execute the scripts in the acquired device from HeadSpin

● Created build agents and created CI/CD pipeline to execute the Smoke, Smart and Full Regression scripts in parallel in the pipeline.

● Designed, developed and implemented the Conversion tool to convert the existing EMT/ETF scripts data to BDD scripts format.

● Resolved issues related to Automation Framework and CI/CD pipeline on a timely basis to support different Mobile Applications release testing.

● Review the code written by the engineers and continuously monitor their work and provide feedback to deliver the quality framework product for various automation projects at GEICO.

● Created CI/CD pipelines to execute the Mobile Native App cases and to upload the apk/ipa files to HeadSpin repository.

● Skilled in gathering, documenting, and analyzing business and system requirements to drive process improvements.

● Hands-on experience with data modeling, system architecture, and integration analysis for seamless operations.

● Strong knowledge of risk assessment, root cause analysis, and troubleshooting complex system issues.

● Collaborated with cross-functional teams to ensure alignment between business needs and technical solutions.

Employer: Geico June 2017 – June 2019

Role:Technical Supervisor/Lead Programmer Analyst

Project-ClaimsGuidewire-CreatedClaimsMarketplace Platform and ServiceNow. Lead the development of real-time telematics platform for better risk assessment and emergency response, retiring legacy systems and saving $1 million in vendor cost.

● Designed, developed and implemented the API Automation Framework to create claims across all Claims projects. This reduced the cost of creating Claims manually for the training department to train adjusters. Saved 80% manual testing efforts by automating the claims creating process in Geico.

● Implemented AI/ML for Claims project to provide the impacted cases using ADO check-ins data.

● Created CI/CD pipelines to support continuous testing for various automation projects.

● Created various performance scenario scripts for Sales, Service and Claims applications using Load/Performance Runner, Inserted rendezvous points (Vusers) to create load on the servers and Performed Load testing for various Web Applications/Apis across GEICO applications.

● Analyzed the results to submit the bugs related to bottlenecks and performance issues. Employer: Geico April 2015 – June 2017

Role:Programmer Analyst II

Project- EDGE Policy Rewrite Project- Responsible for leading Policy rewrite projects to provide new and better rates to customers.

● Played an integral part in the proposal writing, requirement review process, user stories creation for QA Engineering.

● Setup of QA strategy, processes and procedures and implemented to the applications.

● Authored and presented a master test plan to all project stakeholders.

● Built a new team of 10 resources by reviewing resumes, interviewing and decision making in hiring.

● Ensured security clearance, access and account creation for required tools, databases and environments for the new QA team.

● Training of a new team on the QA tools, processes and application architecture and its functionality.

● Day-to-day task management by conducting daily stand-up meetings.

● Lead all test case writing and execution tasks, which also included delegating appropriate tasks to team members, based on individual expertise and experience.

● Provided project timelines, level of effort, detailed status reports, risk assessments and gap analysis to all project stakeholders.

● Participated in bug review meetings to explain and prioritize issues with Scrum Master, Development and Product Managers.

● Supported daily nightly deployments to Development and QA environments.

● QA Sign-off and acceptance of each build and overall sign-off of the entire application upon code freeze.

● Participation in Project stakeholder meetings and team lead meetings for issue resolutions and upgrading the knowledge base with innovative discussions on new testing methodologies, procedures and lean management procedures.

● Conducted PoC to find out the right tool for Time travel tool implementation. Successfully completed the PoC using TimeShiftX and implemented Time Travel Solution for Duck Creek – Billing project.

● Drawn topology diagram and worked with Cloud Enablement, Security, DevOps-Core and DevOps teams to get the topology approvals, infrastructure procurements and firewall/port openings that are required for the applications.

● Prepared design documents, technical documents and user manuals

● Designed & Developed web application “Data Fix Validation” tool using .NET and Angular technologies.

● Designed & Developed web portal using .NET technologies and Angular to execute automation scripts, view results, maintain data and track metrics.

● Designed, developed and implemented the V3.5 automation framework for Billing Front end applications.

● Created various performance scenario scripts for Sales and Service applications using Load/Performance Runner, Inserted rendezvous points (Vusers) to create load on the servers and Performed Load testing for various Web Applications/Apis across GEICO applications.

● Analyzed the results to submit the bugs related to bottlenecks and performance issues. Employer: Geico June 2008 – April 2015

Role:Programmer Analyst I

Project- HR Workday Implementation - Contributed to several projects in Sales, Service, as well as Workday implementation in Geico Technology organization.

● Played an integral part in the proposal writing, requirement review process, user stories creation for QA Engineering.

● Setup of QA strategy, processes and procedures and implemented to the applications.

● Authored and presented a master test plan to all project stakeholders.

● Built a new team of 20-25 resources by reviewing resumes, interviewing and decision making in hiring.