Service Representative Customer
Resume:
CHRISTINE McELDOWNEY
Middleburg, FL 32068
***********@*******.***
Profile Personable Customer Service Representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Ability to work well in a collaborative team environment. Maintain cooperative working relationship with peers within the workplace. Proficient in MS Word and Excel.
Experience Heartland Bank and Trust Company
March 2024 - Current
Senior Relationship Banker
Open business and new member accounts and provide information to new and prospective members by explaining and cross-selling products and services. Complete forms for opening and processing all types of accounts, including share, share draft, money market, certificates, and IRAs.
Process international and domestic wire transfer requests.
Open CD accounts, as well as process renewals on all CDs.
Place stop payment on checks and provide the customer with appropriate documentation confirming said action.
Analyze member accounts utilizing experienced based knowledge to research and resolve member inquiries explaining specific policies, procedures, products and services in order to provide better services and deepen relationships.
Manage a high volume of inbound calls to the call center and provide an accurate and efficient response to client’s questions or complaints while making the client feel valued.
Provide the customers with guidance relative to online banking.
Balance transactions and verified cash totals daily.
VyStar Credit Union
June 2022 – February 2024
Member Services Representative II
Processed all member service transactions in person and/or via phone, mail, and on-line services to include deposits, check withdrawals, account transfers and address changes. Replied to member correspondence by form letter regarding transactions affecting their accounts.
Ensured prompt efficient and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM/Visa check card, Certificate/IRA/Money Markets. Placed stop payment on checks and provided copies of cancelled checks and/or order checks. Processed wire transfer requests and forwarded to appropriate person for transmission, etc.
Opened new member account. Completed forms for opening and processing all types of accounts, including share, share draft, money market, certificates, etc.
Balanced each day's transactions and verified cash totals.
Provided accurate information to members regarding services, products, policies and procedures.
Received new applications; organizes loan packages, ensured all documentation was present.
Numark Credit Union
July 2019 - December 2021
Member Service Representative
Identified the financial needs of the member and recommended an appropriate solution.
Provided a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders and cash advances.
Balanced each day's transactions and verified cash totals.
Participated in the customer call center and assisted members with any and all issues until resolved.
Opened accounts, including all share types offering the best suited checking account for the client.
At close, verified all drawers and the vault were balanced and prepared end-of-day report to close out the business day.
Eggcetera Cafe
July 2011 - May 2017
Server
Invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
Stayed alert to customer's requests and ensured they received prompt and attentive service.
Upsold customers effectively and optimized table-turns.
Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
Education Moraine Valley Community College
Bremen High School, Midlothian, IL.
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