Customer Service Sales Associate
Resume:
ROSS VOLLMAN
Mt. Prospect, IL 60056
Email: ***********@*****.***
OBJECTIVE
A challenging position in the automotive industry that will capitalize on my extensive experience in Finance, Sales, and Service for major automotive dealerships
SUMMARY OF QUALIFICATIONS
Versatile, results driven leader with proven accomplishments for large volume automotive dealerships in all areas of finance, sales, and repair and service
• Customer Service: totally committed to the finest customer service before and after the sale
• Ability to lead by example, construct a deal, strong closer; consistently have met both corporate and individual goals under diverse market conditions
• Excellent communication skills: interpersonal, and organizational skills, exuding professionalism and integrity
• Leadership skills: ability to make decisions and assist sales force; highly motivated individual with a strong work ethic
• Profitability: can raise the gross profits through finance reserve, insurance products, after-sale products, and personally closing the most difficult and marginal deals
• A highly-ethical, dedicated individual with a track-record of significant individual contribution and strong team orientation for major automotive dealerships and industry.
RELEVANT EMPLOYMENT HISTORY
KING OLDSMOBILE, Fort Lauderdale, FL
Sales Associate
• Performed all facets of new and used car sales for this highly volume dealership
• Practiced and promoted C.S.I. at all times to create a strong relationship between the dealership and the customer Service Advisor
• Responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues
• Key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process
• Acted as a liaison between external customers and all those involved internally at the dealership in the service appointment process
• Generated a major profit center for the dealership Journeyman Mechanic
• Performed all types of equipment and vehicle maintenance including but not limited to oil changes, replacing filters, lubrication, wheel bearing service, tire service, transmission service and differential service, computerized drivability diagnostics, repairs, tests, and adjusts all types of, gasoline and alternative fuel engine and emissions systems to manufacturer specifications
• Diagnosed, located, and repaired defects in electrical, electronic, and computerized vehicle systems including but not limited to anti-lock brakes, traction control, supplemental impact restraint (air bags), lighting systems, starting and charging systems, emission control systems and transmission systems
• Adjusted and repaired braking systems, including but not limited to replacing friction materials, resurfacing rotors and drums, replacing sensors, actuators, and hydraulic parts
• Replaced components on miscellaneous systems, such as doors, windows, locks, handles, interior and exterior trim.
• Repaired, adjusted, and replaced computerized climate control air conditioning and heating system components.
• Diagnosed, adjusted, and repaired drive trains, including but not limited to clutches, manual and automatic transmissions, transaxles, transfer cases, drive shafts and differentials and all types of suspensions. O’CONNOR CADILLAC, Fort Lauderdale, FL
Journeyman Mechanic
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ROSS VOLLMAN
11 S. Wille St. #701
Mt. Prospect, IL 60056
Email: ***********@*****.***
JACOB TWIN BUICK, Chicago, IL
Sales Associate & Journeyman Mechanic
• Built career into one of the top sales consultants (volume and gross) at Jacob Twin Buick by combining strong product knowledge, superb customer service abilities, and excellent communication and listening skills into a distinguished career. EMPLOYMENT HISTORY
Mutual Financial Corporation
• In charge of quality control and achieving of all loan file for state auditors.
• Ordering titles, appraisals, and legal documents to assist in processing mortgage loans. 01/01/2020 to present Vollman Installations 7/2015 to 01/01/2020
• Hotel Installation and Warehousing
• Please note my responsibilities in my previous employment. Primary Capital Mortgage 8/2014 to 7/2015
Wholesale Account Executive
• Performed a wide range of duties relating to the acquisition of residential 1st mortgage loans from third party originators.
• Please note my responsibilities in my previous employment. Reason for leaving: Lender pulled out from having local representation IMPAC Mortgage Corp 8/2013 to 8/2014
Wholesale Account Executive
• Performed a wide range of duties relating to the acquisition of residential 1st mortgage loans from third party originators.
• Please note my responsibilities in my previous employment. Reason for leaving: Lender pulled out from having local representation Vollman Installations 6/2011 to 8/2013
• Hotel Installation and Warehousing
Sales & Operations Manager
• Responsible for placing bids and securing contracts for the installation of hotel furniture in new and rehabbed hotels throughout the United States
• Handle warehousing and delivery of furniture for the properties until ready for installation. WASHINGTON MUTUAL BANK, FSB, Downers Grove, IL 4/1995 to 5/2011 Wholesale Account Executive
• Performed a wide range of duties relating to the acquisition of residential 1st mortgage loans from third party originators serving as the TOP PRODUCING wholesale loan originator in the Midwest region. ROSS VOLLMAN
11 S. Wille St. #701
Mt. Prospect, IL 60056
Email: ***********@*****.***
• Performed a wide range of duties relating to the acquisition of residential 1st mortgage loans from third party originators serving the Midwest region.
• Conducted external sales calls to mortgage lenders, to promote products, generate business, pre-qualify loan scenarios, conduct business presentations and remain informed about competitors
• Managed loan pipeline to achieve departmental goals and objectives 2 of 3
• Assisted brokers in loan submission processes; trained brokers on systems for loan submissions, automated underwriting, rate sheets and loan lock procedures
• Acted as liaison with outside brokers, and internal broker coordinator, processor, processing, underwriting, and closing to ensure timely loan closings
• Ensured compliance deadlines were met with regards to pre-disclosures, approval letters and denial notices
• Developed and implement policies and underwriting guidelines to ensure quality and integrity of loan portfolio; assured compliance with state and federal laws; develops and recommends all consumer loan product strategies
• Developed new contacts and services existing TPO's within the standards and objectives defined by management.
• Assumed overall responsibility for maximizing a successful business relationship with their TPO customers
• Maintained knowledge of Mortgage Company policies and procedures, loan products, and pricing.
• Followed defined protocol for escalation of exceptions.
• Assisted new TPO's throughout the approval process.
• Assumed responsibility for complete training of new TPO on all Mortgage Company loan products, pricing, processing, underwriting, and funding procedures, and conducted follow-up training as needed.
• Managed pipeline for all loans through closing and package delivery to maximize pull-through with on-time delivery.
• Maintained high levels of customer service while managing each TPO and support staff's expectations.
• Managed to the monthly, quarterly, and annual goals established by the Company. Significant Accomplishments:
12 consecutive years, “President’s Club”
Overall volume exceeded $8 Billon
“Excellence” award winner
Best year funded over 4880 loans for $1.5 Billion
Largest unit producer nationally 5 consecutive years ADDITIONAL EXPERIENCE
• Loan Consultant, Norwest Mortgage currently dba Wells Fargo (1990-1995)
• Residential/Commercial Real Estate Broker and Developer, Vollman Real Estate, Oak Park, IL (1981-1990 ROSS VOLLMAN
11 S. Wille St. #701
Mt. Prospect, IL 60056
Email: ***********@*****.***
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