Customer Service Manager
Resume:
Joanne Ulene
Teacher Educator Customer Service Manager
An enthusiastic and experienced Teacher, Educator, and Customer Service Manager having more than 15 years of experience, known for excellent verbal and written skills and adept use of technology for effective teaching. A dependable individual committed to fostering authentic relationships and encouraging students to meet their goals. Profoundly organized, proactive, reliable, hard-working, punctual, and passionate about impacting the community. Ready to leverage these skills to educate students in a remote setting.
***********@*****.***
Lake Elsinore, CA
linkedin.com/in/joanne-ulene-
124ba8253
SKILLS
Elementary Education Teacher Training Virtual Classroom Management Learning Management Systems EdTech Online Curriculum Development Distance Learning E-Learning Platforms Instructional Design Teaching Strategies Online Assessment Tools Digital Learning Material Development Educational Content Management Customer Service Time Management Customer Support Blended Learning Online Course Creation Virtual Tutoring MS Office ACHIEVEMENTS
Relationship Building Engagement Increase
Established strong relationships with students in a virtual environment, leading to a 36% increase in student engagement, fostering a supportive community, and improving grades by 22% within one academic year. Relationships Management Effective Communication
Utilized remote teaching technologies to facilitate interactive classes with 100+ students, maintaining open communication channels that increased class participation by 24% and achieved a 92% attendance rate. Collaborative Development Strategy Unification
Collaborated with fellow educators to design online interactive modules, leading to a unified teaching strategy that improved students' standardized test scores by 18%.
Resource Sharing E-Learning Platforms
Pioneered a comprehensive digital library of over 2,000 resources, facilitating students' and teachers' access to essential materials and increasing usage by 84% in a remote learning environment. WORK EXPERIENCE
Long Term Substitute Teacher
Santa Ana Unified School District
11/2009 - Present, Orange County, CA
Develop and deliver daily lesson plans in line with the existing curriculum, adapting to remote teaching technologies and methodologies for an enhanced learning experience.
Foster a stimulating remote learning environment that encourages active participation, engagement, and academic progression, utilizing various virtual tools and resources.
Implement inclusive teaching strategies to accommodate diverse learning needs and styles, ensuring equal opportunities for all students in a remote setting.
Monitor and assess student progress regularly, providing feedback and developing learning plans to address each student's needs. Utilize digital tools for interactive learning, homework assignments, and tests, effectively bridging the gap between traditional and remote education methods.
Communicate regularly with parents or guardians via virtual meetings and emails to discuss students' academic performance, attendance, and behavior.
Continually keep abreast of the latest remote teaching strategies, educational technologies, and trends, seeking to enhance student engagement and achievement.
Coordinate with the regular teachers, school administrators, and other staff members to ensure a seamless transition of responsibilities and maintain educational continuity.
Responsibilities
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WORK EXPERIENCE
Substitute Teacher ELPAC Tester
Santa Ana Virtual Academy
08/2022 - 05/2023, Santa Ana, CA
Facilitated seamless educational continuity by assuming the responsibilities of regular classroom teachers, adapting lesson plans, and managing classroom dynamics in a variety of K-12 environments. Leveraged technology platforms to conduct online instruction and adapt teaching methods for remote learning, ensuring all students stay engaged and continue their academic growth.
Administered the English Language Proficiency Assessments for California (ELPAC), assessing students' English language proficiency and tailoring instructional strategies to meet diverse needs. Performed detailed assessment data analysis, identifying individual students' learning needs, monitoring progress, and adapting teaching strategies to improve ELPAC test scores.
Collaborated with other educators to ensure instructional practices were consistent and effective, sharing resources and continuously utilizing feedback to enhance teaching methods.
Ensured compliance with state educational standards and regulations while fostering a positive, inclusive, and engaging remote learning environment for diverse student populations.
ELPAC Tester
Santa Ana Unified School District
01/2019 - 01/2021, Orange County, CA
Administered and proctored the English Language Proficiency Assessments for California (ELPAC) exams, ensuring that all procedures were followed correctly to maintain the validity and reliability of the test results. Prepared all necessary testing materials before each session, including test booklets, answer sheets, and any special accommodations for students with disabilities.
Maintained accurate and confidential records of students' assessment results, processed and entered data into relevant student information systems, and ensured timely reporting of these results to teachers and administrators. Worked closely with teachers and school administrators to identify students who needed to take the ELPAC, schedule testing times, and report results. Collaborated with teachers and staff to support students during the testing process. Stayed updated on the latest testing guidelines and procedures by attending training workshops and webinars. Also, trained other staff members on how to administer the ELPAC.
Ensured all testing activities complied with state and federal regulations, school policies, and testing protocol. Managed accommodations for students who needed them, ensured proper test security measures were in place, and reported any incidents of non-compliance or irregularities in the testing process. PREVIOUS WORK EXPERIENCE
CELDT Tester - Santa Ana Unified School District
(01/2017 - 01/2019)
Teacher - Santa Ana Unified School District
(01/2015 - 01/2016)
Teacher - Jackson Elementary School (01/2003 - 01/2004) Teacher - Hoover Elementary School (01/1999 - 01/2003) EDUCATION AND TRAINING
Master of Education: Cross-cultural
Education
National University
2001, San Diego, CA
Multiple Subject Teaching Credential
Clear/CLAD
National University
1999, San Diego, CA
B.A: Public Relations and English
University of Southern California
1989, Los Angeles, CA
Responsibilities
Responsibilities
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