Product Management, implementation delivery, customer succes
Resume:
DAMON PUGH
Experienced product management, customer success, and professional services technologist with a passion for delivering innovative and scalable solutions that delight customers 1-303-***-**** *********@*****.*** https://linkedin.com/in/damonpugh Denver Metropolitan Area Experience
Clear Creek County Colorado Georgetown, Colorado, United States Chief Information Officer 08/2023 - Present
As a leader at Clear Creek County, Colorado, I specialize in driving organizational transformation and operational efficiency. I’ve successfully supervised numerous large projects, including the consolidation of two complex domains, ensuring seamless integration while maintaining service delivery standards. I provide strategic budget guidance, balancing immediate operational needs with long-term financial sustainability. One of my key responsibilities includes defining and overseeing long-term Capital Improvement Plans (CIP), aligning resources and priorities to promote county-wide growth and infrastructure development. My focus on team building spans both internal teams and cross-departmental collaborations, fostering a culture of cooperation and shared goals that delivers high-impact results. I am committed to streamlining processes, optimizing resources, and ensuring that Clear Creek County remains forward-thinking and resilient. Supervised numerous large projects, including the consolidation of two complex domains. Provided strategic budget guidance, balancing operational needs with long-term sustainability. Defined and oversaw long-term Capital Improvement Plans (CIP). Aligned resources and priorities for county-wide growth and infrastructure development. Focused on team building, fostering cooperation and shared goals. Modulus Data Boston, Massachusetts, United States and Quebec City, Canada SVP Product and Technology, Enterprise Project Manager 04/2021 - 08/2023 At Modulus Data, I led the global product management team in enhancing the company’s next-generation integration platform. As the primary liaison between customers and internal teams—including R&D, operations, customer support, marketing, sales, and delivery—I developed a 360- degree customer vision across multiple product lines, ensuring alignment with business goals and user needs. Led the global product management team in enhancing the company’s next-generation integration platform. Served as the primary liaison between customers and internal teams including R&D, operations, customer support, marketing, sales, and delivery.
Developed a 360-degree customer vision across multiple product lines, ensuring alignment with business goals and user needs. Managed large enterprise client projects, overseeing the successful delivery of complex integration projects. Worked with HR and HCM platforms to support key systems such as ADP, BambooHR, Greenhouse, SAP, UKG, NetSuite, Paylocity, Paychex, Cloudpay, Oracle HCM, Predictive Index, Workday, Talentsoft, SmartRecruiters, Indeed, and various point-of-sale solutions. Operated within a technical environment utilizing the Modulus Data iPaaS platform, Linux, MySQL, PostgreSQL, and Java stack technologies. Utilized AWS data centers in the US and EMEA to support platform scalability and global operations. Jitterbit San Francisco Bay Area
Vice President, Product Management 01/2018 - 12/2020 Joined the product management team to assist with the development of Cloud Studio, Jitterbit’s next-generation web-based integration design tool.
Conducted customer focus groups and end-user surveys to help drive the product roadmap and improve customer satisfaction. Acted as liaison between Product, Engineering, Support, QA and Professional Services to improve quality and set the direction of product development.
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Experience
Jitterbit San Francisco Bay Area
Vice President, Professional Services 01/2013 - 12/2018 Company Description
Built a team of integration experts and a network of more than 25 certified partners to deliver integration projects using Jitterbit's iPaaS platform.
Standardized Jitterbit's service delivery model and process. Supervised integration development for more than 300 projects using major SaaS platforms. AgileCxO, LLC Greater Denver Area
Founder and Managing Partner 01/2011 - 12/2013
Provided interim CxO-level consulting services to small businesses and startups that need executive-level management but can’t justify the expense of staffing those roles on a full-time basis. Led multiple strategic business development initiatives for numerous clients - product development, product launch, business plan development, and investor acquisition.
LexisNexis Alpharetta, GA
Vice President, Information Technology 01/2007 - 12/2011 Senior level integrator, operations enhancement strategist, and business-to-technology-to-product interpreter. Devised enterprise-wide solutions integrating the needs of multiple business units and departments including operations, sales/marketing, and legal/compliance to deliver advanced work flow and customer facing solutions. Directed a globally distributed team of IT professionals (software engineers, business analysts, programmers, project managers, QC specialists, contractors, offshore development teams, etc.) through a group of 6 Scrum Masters and infrastructure engineering managers. Functioned as hands-on technology leader, Agile modeler, and senior resource in a matrix-based environment supporting 1000+ internal users and 35,000+ customers.
First Advantage Corporation Tampa/St. Petersburg, Florida Area Vice President, Information Technology 01/2005 - 12/2007 Company Description
Responsible for leading a multi-faceted team of software development professionals in support of systems for First Advantage’s Occupational Health Group.
Vision Technology Group, Inc. Denver
President and Owner 01/1990 - 12/2005
Company Description
Served as lead architect and project manager for multiple, concurrent software projects for clients such as: USIS, Chemical Waste Management, Supreme Court of Mississippi, Union Standard Insurance Company, and Ogden Services Corporation. Projects included time-and-attendance applications with ERP and HR integration; document scanning, workflow and workflow management solutions; manufacturing and job-cost reporting systems; commercial web applications; and internet-based court administration systems Summary
Experienced technologist with expertise in: Business process improvement, Global IT team development, Organizational transformation, Acquisition integration, Agile-disciplined software development, iPaaS, Professional services delivery, Customer success, Product management
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