Business Development Associate Director

Michael N. Henderson

Bolingbrook, IL ***** 630-***-**** ************@*****.*** www.linkedin.com/in/michaelnhenderson

Director / Associate Director / Senior Manager

Results-driven prolific strategist business practitioner with the demonstrated ability to grow revenue, market share, and margin contribution. Resourceful, dedicated and exceptionally-motivated individual with multi-faceted skills in corporate and professional operations, combined with years of expertise in Opportunity/Project Leadership, Sales, Marketing, Business Development, Operations, and IT/Telecommunications Industry. Uniquely skilled in the disciplines of leadership, SOW & RFx facilitation, customer advocacy, problem resolution, and complex solutions. Proficiencies include strategic planning, relationship management, cross-function alliance development, constructive negotiation, tactical maneuvers, and demand stimulation. Technically-adept in the areas of Wireless, Mobility, Internet of Things/M2M, Information Technology, Telecom Carrier Infrastructure, Electrical Power, Optics, Enterprise and Telco Planning. Multi-vertical experience that includes Retail, IT/Telecom, Commercial, Industrial/Manufacturing, HealthCare, Finance, Utility, Insurance, and Government.

Key Areas Of Expertise

•Consultative Selling; RFx & SOW Development;

Business Development; R&D Facilitation

Profit/Loss Responsibility & Oversight; Business & Financial acumen

Market Management, Product Marketing & Planning

Strategic Planning, Core/Edge Planning

Segment Management / Project Management / Operations Management / Channel Management

Enterprise Relations, Carrier Operations & B2B Transactions; Cross-Functional Mgmt.

Sales Leadership; Coaching & Mentoring

Technology & Specialized Solutions Sales

Qualifications

•Years of leadership, sales, marketing and operations, and 12+ years of direct management experience.

•Generated and managed annual revenues in excess of $1B.

•Consistently increased revenues initiating growth opportunities and penetrating new vertical markets.

•Achieved high-yield profit margins by creating solutions that established market differentiation and facilitated cross-function management. Also led Front-End and Turn-Key business initiatives.

•Directed and managed System/Software Development Life Cycle for customer opportunities.

•Exceptional ability to communicate with enterprise leaders across all levels and functions resulting in “exclusive” and “preferred” vendor contracts, and successful Scope of Work creation and implementation.

•Innovative marketing leader with reputation for creating effectual Go-to-Market strategies and flourishing pricing policies. Experienced with interfacing with and establishing channel market diversity that includes: Distributors, Contractors, OEMs, VARs, SIs, ISVs, BSAs, VPPs, VSPs, WCPs, and Partner Alliances.

•Proficient in the creation/application of First Office Applications/Pilot Testing, Information Technology, Wireless, Managed Services, Hosting, Utility Computing, IP-PBX, and Broadband/Remote Access solutions that include LTE, IP, LAN, WAN, VPN, MPLS, FMC, Security, Virtualization, and Storage technologies.

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Work Experience

Verizon, Rolling Meadows, IL 2011 - 2024

Principal Solutions Architect / Enterprise Data Sales - Verizon Wireless Business Group (WBG)

Perform as the premier solution sales architect for the Verizon Business Group. Collaborate with Mobility Solution Client Partners to successfully identify and secure specialty & data-related sales opportunities. Responsible for leading the technical partnership across WBG to successfully develop data solutions that meet the needs of Verizon’s Enterprise customers. Ensure data solutions are flawlessly implemented.

•2019 President Cabinet Award Recipient

•Responsible for generating $10M-$20M in annual revenue

•Architected complex wireless data solutions including software, electronic hardware configuration, Internet of Things (IoT) scoping, machine-to-machine communications, Private Networks, Neutral Host Networks, and device management

•Collaborated with enterprise entities to understand, leverage, and enhance their communication networks (e.g., PWN, PAN, WAN, FMC, and UCC) and TCP/IP networking protocols, and Wireless air link protocols.

•Present to and interact with C-level leaders on various wireless data solutions targeting the needs of the Enterprise.

•Direct and interact with industry specific software developers, OEMs, and system integrators to forge business development and opportunity success

•Provide vertical sector subject matter expertise for Manufacturing, Retail, Healthcare & Hospitality verticals and represent Verizon Wireless Business Group within assigned vertical industry associations and trade shows

Associate Director / Managing Partner - Verizon Enterprise Solutions (enter your start and end dates here)

Lead and supervise a team of nine (9) Senior Solution Specialist for Mobility within the Retail, Hospitality & Distribution Vertical Market to meet and exceed sales goals. Initiate performance planning with measurements in all key areas. Responsible for analyzing sales results, monitoring productivity, forecasting, and budget attainment. Analyze market conditions, evaluate customer strategies, and competitive market developments to identify opportunities to increase growth and revenue, and manage churn.

•Directed team to >100% performances

•Oversaw team members who were selected to Verizon Enterprise Solutions (VES) President’s Club

•Signed agreements with multiple new business logos

•Created innovative customer approaches deemed as “Best in Class” by VES

Advanced Solutions Architect / Data Solutions Manager - Verizon Wireless

Member of a specialized Wireless Solutions team that undertakes responsibility for business & opportunity development and sale of data-oriented solutions to Verizon's Business Markets B2B customers.

•2011 Winners Circle Award.

•Established and sold Machine-to-Machines (M2M) solutions to key VZW customers

•Key contributor and managed various data opportunities within both the SMB and Enterprise segments.

•Matrix-managed multiple B2B sales teams and collaborated with Sales ADs to successfully promote and sell solutions such as: Business Continuity, Automated Vehicle Location, Digital Signage, Asset Tracking, and Tank Monitoring

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Sun HSE, Bolingbrook, IL 2009 - 2011

Founder / Principal

Set business direction; create and market solution-based development and modernization services to meet client needs. Provide voluntary assistance to Faith-based entities.

AT&T, Chicago, IL 2004-2009

BUSINESS DEVELOPMENT MANAGER / APPLICATION SPECIALIST IV

Member of a specialized Applications Solutions team that undertook responsibility for business & opportunity development and sale of non-standard solutions to AT&T’s Signature, Premier, Select, GEM, and Major customers.

SPRINT, Rosemont, IL 2003-2004

ACCOUNT EXECUTIVE / NATIONAL ACCOUNT MANAGER

Responsible for obtaining “new logo” or “acquisition” sales from Fortune 500 enterprises.

TELLABS: GROUP MANAGER

Supervised a team of Market Managers with the objective of growing revenue, initiating business development, expanding market position, and increasing profits. Responsible for generating ~$1B in annual revenue.

EMERSON ELECTRIC / EMERSON NETWORK POWER [ASCO]: DISTRICT MANAGER

Supervised all facets of the multi-branch Chicago region and transformed it into one of ASCO’s top performing districts

Education

Master of Science (with Distinction), Telecommunications Systems

DePaul University

Bachelor of Science, Electrical Engineering Technology

Kansas State University

Adjunct Instructor, Computer Operations & Information Systems Department

Joliet Junior College

Professional Development

Dale Carnegie Leadership Graduate Enterprise Selling Process Target Account Selling

Enterprise Selling Process 7 Habits of Highly Effective People Peak Performers Seminars

Business Executive Education (UofMI) Peak Performers Seminars

Situational Sales Negotiation The Counselor Salesperson Interpersonal Managing Skills

Technical Skills

MS Excel MS PowerPoint MS Word MS Access MS Project MS Outlook MS Visio Salesforce.Com

CDMA/GSM LTE SaaS LAN WAN VPN MPLS IMS FMC Security Virtualization Ethernet Storage IoT/M2M/Telematics Smart Grid Unified Communications/Messaging Video Conferencing OSI Layer

Honors

Who’s Who of Business Leaders Outstanding Young Men of America International Who’s Who

Sterling’s Who’s Who Upsilon Pi Epsilon Honor Society Lillian M. Corbett Dedicated Service

Organizational Affiliations

Kappa Alpha Psi Fraternity Incorporated, Life Member

NAACP, ACT-SO Volunteer, DuPage County

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