Site Reliability Support Engineer

SRE/Devops & Multi Cloud Support Engineer with * plus years of experience in maintenance and support of AWS, Azure – IAAS & PAAS and Linux/Windows administration for remote data centre.

Work experience

Site Reliability Engineer

Brightly Software India Pvt Ltd

Nov 2021 to till date

Tenure: 3 years and till date

Managing and leading the Devops team as backup lead.

Cloud administration in Aws IAAS AND PAAS as below:

AWS services such as EC2, EBS, S3, RDS, Lambda, and Elastic Container Service (ECS), EKS, IAM, CLI, etc.

Cloud administration in AWS IAAS AND PAAS

Experience with automation and scripting tools such as Ansible, terraform in automating the deployment and scaling of the SaaS solution on AWS.

Experience with CI/CD tools such as Jenkins, Octopus, Bit buckets.

Experience in Monitoring and Logging tools such as CloudWatch & Prometheus -Grafana is used for monitoring the performance and troubleshooting issues with the SaaS solution on AWS.

Experience in Security: tools such as IAM, KMS, and VPC is essential for securing the SaaS solution on AWS.

Monitoring in data dog.

Worked on Automation in terraform & PowerShell.

Databases in Ms SQL, RDS, RedShift, Dynamo DB.

Handling team members responsible for building deployment automation and managing site reliability, availability, and performance.

Tools used : Cisco AnyConnect for VPN, Duo Mobile & Microsoft Authentication, Jira confluence.

Knowledge in Grafana & Prometheus.

Designed and implemented high availability and disaster recovery for applications at physical, network and data layer using services and features like availability zones, load balancers, traffic manager and geo-replication.

Drove service improvements based on optimization categories i.e. reliability, security, performance, operational excellence, and cost.

Authored terraform templates to automate cloud infrastructure.

Implemented immutable storage to protect critical data against ransomeware attack.

Optimised network performance and internet usage cost by implementing service and private endpoints.

Used prior IT experience along with Defender for Cloud to implement security controls.

Enhanced cloud governance by implementing Azure policies and initiatives.

Secured the network by implementing NSG, firewall and VPN services.

Implemented data protection using Azure backup, site recovery and georeplication.

Operated multiple proof of concept (POC) with different Azure services and features.

Articulated usage of fully managed service instead of no or semi managed cloud services.

Reduced downtime by integrating key vault with app services and front door for certificate renewal process.

Skill worked as below: Azure virtual machines, Azure virtual network, Azure SQL, Azure storage services, Azure app services, Azure Active Directory.

Hands on experience in GCP Cloud like compute, storage, Database and network services.

Cloud support analyst

Trimble Information Technologies India Pvt Ltd

Sep 2020 – Nov 2021

Tenure: 1 years 3 months

•Managing day to day activity of the cloud environment for IAAS AND PAAS supporting development teams with their requirements.

•Monitoring server via solar winds and handling tickets via NetSuite.

•Installation, configuration and Administration of 2008, 2012, 2016 & 2019 Desktops and Applications and adding CPU, RAM, HD

•Experience in VSphere client &Pathing update via Kaseya

•Installing, Configuring & Trouble shooting of VMware ESXi, Citrix servers & Citrix workspace.

•Handling infrastructure of Azure services/servers and TeamViewer Issue for windows.

•Maintain Windows 2000 Servers, Active Directory servers, DNS, and DHCP.

•Backing up & restore data through Windows native tool

•Administrating User, Group and OU accounts and Configuring group policies for all types of users to access resources on the servers and also in AD.

•Maintaining backups and providing solutions for OS problems.

•Building new environments for development and test in Azure.

•Management and Support of ADS, DHCP, DNS, TS, Remote Desktop mgmt., Disk Quotas, and DFS.

•Experience in creating & managing to compute, networking and storage concepts on Microsoft Azure.

•Creating VM for windows servers & New disk to VM’s in Azure.

•Monitoring the Health Status of the VM’s in Azure

•Troubleshoot Azure related issues and engage internal teams and vendor for issue resolutions.

Infrastructure analyst

Citibank - Citicorp service India Pvt Ltd

Apr 2016 – Aug 2020

Tenure: 4 years 4 months

•Provide Operations Support & Monitoring servers (Windows, Unix, Linux, Solaris) and Batch jobs using Tivoli Enterprise Console.

•Timely response and resolution to Wintel/Unix reboot alerts, service down alerts & CPU usage alerts.

•Monitoring and handling infrastructure hardware issues for Wintel/Unix servers, Cloud, Dell EMC, SAN, NAS devices in coordination with Vendors-HP/Dell and Local Site support teams across the globe.

•SLA Management, Incident management, Change management skills.

•Meticulously follow global infra and application freezes to make sure no impact to the business.

•Gathering business approvals by representing the coordinated Service Now Change records in Regional/Application/Infrastructure Change Advisory Board Meetings.

•End-to-End Change Coordination for hot-swappable devices in collaboration all support teams and perform server checkouts post change implementation to ensure no hardware failures exist through iLO.

•Batch job manipulation processing across vast CITI infrastructure using SSH Tectia/SecureCRT tool.

•Monitoring MQ services using Nastel Tool for Node, Queue Manager, Queues and depths, Channel status, try to resolve or escalate the issues to next level support team.

•Assisted on MQ COB Tests in Channel Start, Stop, Reset, Ping test on requests and coordinate till activity closure.

•Monitoring Middleware alerts through CAS tool, Stop/Start services or processes on requests.

•Gathering client requirement for various use cases and managing Datacenter.

•Monthly Windows Patching for all Physical, and cloud servers.

•Define, implement and maintain corporate security policies.

•Installing, configuring Linux/Windows servers and actively manage, improve, and monitor cloud infrastructure on AWS.

•Setup/Managing Linux Servers on Amazon ( EC2, EBS, ELB, SSL, Security Groups, RDS and IAM) IAAS.

•Setup/Managing VPC, Subnets; make the connection between different zones; Blocking suspicious ip/subnet via ACL.

•Create/Managing buckets on S3 (CLI) and store db and logs backup, upload images for CDN serve.

•Setup/Managing Databases on Amazon RDS. Monitoring servers through Amazon CloudWatch, SNS.

•Creating/Managing DNS records on Amazon Route 53 and go-daddy panel.

•Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS)

•Creating AWS Instances and Resources Bills

•Devops tools like Git, Jenkins, Ansible and Docker.

•Hands on experience in OpsWorks, Elastic Cache, Dynamo DB, Cloud formation and ECS.

Assistant systems engineer

CSS Corp Pvt Ltd

Jun 2014 – Mar 2016 Tenure: 1 years 9 months

•Managing RHEL, CentOS, Debian, Ubuntu and Windows 2008/2003 servers in cloud environment Coordinating with the L3 Administrators and the developers in the case of deployment and investigating the issue on the production environment.

•Troubleshooting network and connectivity issues on the VMs

•Managing Forward and Reverse zones on the Name servers

•Configuring Cloud storage on the servers across multiple Data centers in private cloud(GoGrid)

•CDN Provisioning and preliminary troubleshooting

•Analyse reported latency and performance issues on the VMs

•Perform Data recovery from the crashed VMs to other servers

•Handling Cloud and Dedicated Server Infrastructure with GoGrid/ServePath.

•Hands on experience on installing, configuring & administrating redhat and other linux distribution servers.

•Hands on experience on installing, configuring & administrating Windows servers.

•Hands on experience on DNS configuration (Domain parking, adding/updating records and rDNS configuration).

•Hands on experience on Web Server, FTP, NFS and SMB configuration.

•Troubleshooting day to day cloud / dedicated server and its performance related issues.

•Hands on experience on cloud server recovery and cloud server login credential issues.

•Tighten security on Windows and Linux servers

•Cloud storage configuration and troubleshooting across Linux and Windows environment.

•F5 load balancer basic troubleshooting.

Junior Engineer

Comodo Security Solution Pvt Ltd

Jul 2013 – Jun 2014

Tenure: 1 years

•Hands on Experience in Data analysis

•Installation, Configuration, Maintenance & Trouble shooting of Linux Box's

•User/group management

•Configuration and maintenance of Samba servers

Achievement / Awards:

•2018 & 2019 Analyst of the year - Received an individual award on 2018 and 2019 during my service in Citibank.

Certification / Trainings:

•AWS Certified Solutions Architect – Associate

•Certified in Azure fundamental AZ900

•Certified in Azure Administrator AZ 104

•Certified in ITIL (GR750354773DV) and ITSM foundation (6159947.20726324).

•Red Hat Certified System Administrator - Red Hat Enterprise Linux 6 Certification# 140-096892

•Certificate of completion on Devops from Intellipaat - Certificate ID :31679-1514711-72830.

Education

•Bachelor of Engineering, from Arignar Anna Institute of science and Technology India.

Declaration

I, Dinesh V, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

DATE : (DINESH V)

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