Service Rep Patient
Resume:
Ramona Nelson
Milwaukee, WI *****
*******@*****.***
Orthodontic Experts
Patient Service Rep
May 2024-Current
•Answer all phone calls.
•Listen and return all voicemails left .
•Check-in new and existing patients and let the clinical staff know that the patient has arrived.
•Collect all necessary patient information for new patients
•Check out patients and schedules next appointment
•Handle questions and provide information to walk-in patients.
•Maintain comm-log up to date with all necessary patient/parent communication information.
•Review the daily schedule of the clinic for any changes.
•Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
•Review insurance for Bonding approvals
•Check if all bondings are Approved and Active with insurance
•Understand cancellation policy and reiterate it to patients.
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Medical Office Scheduler
United Health Care/Optum
May 2022-May 2024
•Accurately inputs data into both Hawkeye and the EMR database
•Answers high volume of calls from members who want to schedule a home visit with a visiting
nurse.
•Call eligible members to remind them to get scheduled for their yearly house calls visit with
the visiting nurse
•Transfers and directs calls to the correct escalation queue
•Help members get a better understanding of their insurance plan
Call Center Representative
UMOS-C.D.C
September 2021 to July 2022
•Answered calls concerning the covid 19 virus
•Provided callers with information about the covid 19 vaccine
•Helped callers set up appointments for the covid 19 vaccine
•Ordered at home covid 19 testing kits for callers
•Found locations in the caller area where they can get the vaccine in their specific state/city
•Explained the signs and symptoms of COVID 19
Medical Assistant
Asencion St Mary Hospital
March 2021 to December 2021
•Took vital, medical, and demographic information from patients
•Scheduled medical appointments
•Administered medicine to patients in the emergency room
•Discharge patients and explain plan of care
•Answer incoming calls from incoming ambulance
•Prepare rooms for patients arriving by ambulance
Receptionist/Administrative Assistant
Center for Pain Management
October 2018 to October 2020
•Greeting and scheduling patients and visitors
•Calling patients to remind them of appointments
•Handling billing
•Answering and routing calls
•Making transactions
•Keeping paperwork organized
•Checking patients in and out
•Schedule meetings and conference rooms
Milwaukee Victory Church
Drug and Alcohol and Drug Counselor
January 2015- July 2020
•Treat women who were withdrawing from substance abuse and other drugs
•Talk with women about substance abuse/drug abuse
•Sit with women while they detox
•Help administer medication to combat with substance abuse/ drug abuse
•Take women to doctors' appointments
Education
University of Phoenix
Criminal Justice -Present online
South Division High School- High School Diploma
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