Support Specialist It Systems

Tom Smith

**********@*****.*** Huntsville, Alabama, US 256-***-****

WORK HISTORY

MDA at Insight Golbal llc

March 2021 - February 2022 (1 Year)

Back Experience in working with different services including 5G NR, Massive MIMO, mmWave, LAA (License Assisted Access), 4G LTE, IOT, CBRS and or multi vendor Understanding of layer 3 messages for 4G and 5G Able to perform event analysis and address accessibility, retainability and HO success rate issues Design Extensive experience in planning tools such as Planet EV and Atoll Detailed understanding of the Duties Responsible for the maintenance, configuration, and reliable Operation of computer systems, network servers, and virtualization. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database performance. Manage network servers and technology tools. Set up accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies. Computer User Support Specialist IV Lead Analyst Windows 10 Migration support at NEC R DOD GOVERNMENT AGENCY VISTA Technical Services LLC. Redstone IT Support Services (RITS) Desktop Support Tech

August 2007 - October 2020 (13.5 Years)

Delivered critical system administration and network support to customers to ensure seamless system and network operations, while strategically positioned as Sr. IT Systems Specialist. Provided proactive support in overseeing implementing Information Assurance (IA), executing software security patches, and updating software (MS and 3rd party software). Reviewed performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Analyzed and delivered effective technology solutions to senior management to ensure implementation of the best IT practices. Key Contributions Uncovered, resolved, and mitigated system problems and conducted hardware software maintenance by monitoring systems and coordinating with system administrators. Configured, maintained, and upgraded operating systems, system software, system standards, software hardware, and user accounts profiles to ensure smooth running of technical operations. Alutiiq at Redstone Information Technology Support Services (RITS) January 2007 - December 2015 (9 Years)

Conducted diverse range of technical operations, including imaging laptops workstations with Windows XP and Vista loads, resolving network issues on 802.1 x networks, delivering printer support, troubleshooting hardware issues, and patching printer firmware by leveraging SCCM. Delivered support to software developers in resolving Oracle issues and utilizing developers utilities to streamline and update software development operations. Performed troubleshooting of issues, including DNS connectivity, PKI login authentication, network connectivity, and VPN initial setup connectivity. Key Contributions Achieved promotion in April 2014 to Field Support under ARMY AMCOM ALC through exceptional performance. Ensured continuous performance improvement by delivering training to new personnel, facilitating end users and Helpdesk Analysts, and leveraging Active Directory, while managing domain, computer, and email accounts. Facilitated remote desktop, public key infrastructure (PKI), and Enterprise email to meet set performance goals. Assisted end users and analyst by providing Exchange configuration and delivering technical guidance troubleshooting, while acting as Tier II Analyst. Streamlined and updated network by setting up scanners and network printers to network and leveraging Remedy Software for entering closing tickets. 2ndShift Lead Helpdesk Analyst at EMCO Technologies January 1970 - January 1970 (0.5 Year)

EDUCATION

J.o.Johnson high school J. F. Drake Technical College - High School Graduated 1981-01-01

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