Service Providers Delivery Manager

Nicole Hobbs

The Colony, TEXAS ***** 469-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

At FedEx Corporation, I spearheaded initiatives that significantly enhanced daily dispatch efficiency and reduced misload frequency, showcasing my expertise in route planning and team management. My proactive approach led to the achievement of key performance goals, supported by my adeptness in Excel and PowerPoint, underscoring my ability to blend analytical skills with effective leadership.

SKILLS • Excel • PowerPoint

• Route Planning

WORK HISTORY PICKUP AND DELIVERY MANAGER 08/2023 to 10/2024 FedEx Corporation Irving, TX

Ensured that the Independent Service Providers followed the Operating Agreement on daily basis.

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Monitored the daily service results for the Independent Service Providers and took proactive steps to implement resolutions to help get them to the required goal.

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Coordinated with preload management to help improve daily dispatch and reduce misload frequency.

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Provided the Independent Service Providers with a voluntary weekly safety meeting for their resources.

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Managed Coordinators and Office Administrators to ensure that they completed their required daily tasks and any tasks that may have been added as needed.

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PICKUP AND DELIVERY MANAGER 04/2006 to 08/2023

FedEx Corporation Hutchins, TX

Ensured that the Independent Service Providers followed the Operating Agreement on daily basis.

•

N H

Monitored the daily service results for the Independent Service Providers and took proactive steps to implement resolutions to help get them to the required goal.

•

Coordinated with preload management to help improve daily dispatch and reduce misload frequency.

•

Provided the Independent Service Providers with a voluntary weekly safety meeting for their resources.

•

Managed Coordinators and Office Administrators to ensure that they completed their required daily tasks and any tasks that may have been added as needed.

•

PICKUP AND DELIVERY MANAGER 03/2002 to 04/2006

FedEx Corporation Woodbridge, NJ

Ensured that the Independent Service Providers followed the Operating Agreement on daily basis.

•

Monitored the daily service results for the Independent Service Providers and took proactive steps to implement resolutions to help get them to the required goal.

•

Coordinated with preload management to help improve daily dispatch and reduce misload frequency.

•

Provided the Independent Service Providers with a voluntary weekly safety meeting for their resources.

•

Managed Coordinators and Office Administrators to ensure that they completed their required daily tasks and any tasks that may have been added as needed.

•

EDUCATION Bachelor of Science Business Logistics Pennsylvania State University, State College, PA

ACCOMPLISHMENTS • Pickup and Delivery Manager of the Year in 2014

• Pickup and Delivery Manager of the Year in 2018

• Diversity, Equity and Inclusion Award in 2019

• Completed Women In Leadership Program in 2022

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