Customer Service Travel Consultant

JENNIFER SISON

WORK

EXPERIENCE

Senior Travel Consultant Penbrothers / Hopper - Work from Home

September 2021 to November 2023

Assisted clients with flight reservations, ensuring a seamless travel experience. Handled unexpected travel issues and complaints, prioritizing customer satisfaction.

Assessed situations and complaints to determine eligibility for refunds or alternative solutions.

Provided clear and helpful information to customers through various channels. Efficiently processed and managed customer requests for flight changes. Cultivated and maintained positive relationships with individuals and partners within the travel industry.

Proven ability to thrive in a remote work environment. Reservations Coordinator 24/7 Global Answer - Work from Home/Remote September 2023 to May 31, 2024

SUMMARY Seasoned Customer Service Specialist and Travel Consultant with extensive experience delivering outstanding customer service and travel planning solutions. Proficient in resolving complaints, problem-solving, and fostering positive relationships within the travel industry. Demonstrated ability to excel in remote work settings while consistently ensuring customer satisfaction.

Email: ***************@******.***

Phone: +63-967-***-****

LinkedIn: [LinkedIn URL]

Took hotel reservations via phone, email, and online chat. Verified availability of rooms or other resources for the requested dates and times. Captured guest details such as names, contact information, and special requests. Collected payments or deposits at the time of booking. Provided guests with a record of their reservation details through confirmation emails.

Assisted guests with modifying existing reservations, such as changing dates or adding services.

Processed cancellations according to company policies. Answered guest questions about rates, amenities, and policies. Customer Service & Travel Consultancy Experience

Virtual Phone Assistant 24/7 Global - Work from Home August 2019 to July 2021

Achieved a consistently outstanding customer satisfaction rating through effective complaint handling and resolution.

Trained new employees on complaint handling, customer support, and accommodation booking best practices.

Resolved a wide range of customer complaints and accommodation issues. Utilized strong problem-solving and communication skills to effectively address customer concerns.

Link Building Outreach 99 Wonks - Work from Home

January 2018 to June 2019

Increased website visibility and authority through strategic email campaigns and targeted outreach initiatives.

Secured valuable backlinks by engaging website owners and bloggers with relevant, high-quality content.

Cultivated mutually beneficial relationships with relevant websites through effective communication of link exchange benefits.

Identified high-quality websites for link-building opportunities. Customer Service Representative (CSR) Accomoz - Work from Home January 2017 to October 2017

Addressed customer inquiries and concerns regarding locksmith services, resolving issues swiftly.

Managed reservations, fulfilled special requests, and found solutions to enhance guest experiences.

Delivered accurate voicemail transcripts on time.

Fostered positive client relationships and inspired confidence. Travel Consultant dnata Travel Inc - Clark Freeport Zone October 2014 to November 2016

Duty Travel Account

Collaborated with hotel sales departments to secure optimal rates and promotions for Emirates and dnata staff.

Streamlined duty travel processes using the Derwent System for room bookings and special requests.

Fostered seamless communication with executive assistants for timely updates and efficient travel arrangements.

Holidays Account

Excelled in consultative sales, identifying client needs and proposing tailored travel packages.

Managed all aspects of travel logistics, including booking, transportation, and guided tours.

Provided exceptional customer service, addressing unforeseen issues and ensuring eligibility for refunds.

Consistently met or exceeded sales targets.

KEY SKILLS Customer Service

Communication

Problem-Solving

Travel Booking Systems

Account Management

Sales and Negotiation

Resourcefulness

Attention to Detail

Organization

Team Collaboration

Adaptability

Time Management

Conflict Resolution

Empathy

Active Listening

Multitasking

Leadership

Critical Thinking

Interpersonal Skills

Patience

EDUCATION Bachelor of Arts in Mass Communications

Saint Louis University, Baguio City

Major in Broadcasting

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