Program Manager Project

United States • *******@*****.*** • +1-448-***-****

SRI SIVA V K KOLLIPARA

Program Manager

PROFESSIONAL SUMMARY

Experienced IT Professional ERP Implementations Project & IT Governance Leadership

Results-driven IT professional with 17 years of experience across multinational corporations (MNCs) in roles such as Delivery Manager, Project Manager, Business Analyst, and IT Governance Manager. Adept at Delivering Service Excellence, Customer Satisfaction, and driving Digital Transformation Initiatives.

Core Expertise:

ERP Implementations & Upgrades: Proven experience in Oracle ERP (with CC&B), SAP S/4HANA, and Microsoft Dynamics 365.

Software Development Lifecycle (SDLC): Expertise in requirement analysis, system study, design, coding, testing, debugging, documentation, and implementation.

Business Process Analysis & Documentation: Strong ability to identify and document business processes, business rules, workflows, and create key project documents such as Business Requirements Documents (BRD), Functional Requirements Specification (FRS), and Software Requirements Specification (SRS).

Project Planning & Execution: Skilled in project scope definition, business use cases, project planning, and risk management.

Software Quality Assurance & Testing (SQAT): Ensuring best practices in testing strategies, defect management, and quality control.

System Integrations & Digital Ecosystem Management: Successfully delivered complex projects integrating internal/external systems, payment gateways, government authorities, and SaaS solutions, ensuring seamless interoperability and roadmap alignment.

With a strong background in IT governance, stakeholder management, and process optimization, I am passionate about driving innovation, operational excellence, and business-IT alignment.

EMPLOYMENT HISTORY

PROGRAM MANAGER Jun 2023 - Present

Global Information Services

Leading various projects of digitization and process, ensuring the business requirements are fulfilled and enhance the digital experience. Handling Business Requirement to RFP, followed by Vendor Evaluation and Finalization. Below are the projects and key duties under my portfolio

Primary Point of contact for communicating IT value, risks, drive value for business opportunities by IT Architecture

Planning of strategic initiatives and programs of work to improve the competitive advantage for the business

Partnering the business to navigate technology challenges and leverage on opportunities to gain a market advantage

Van Sales Implementation - B2B Mobile solution Implemented to empower the sales and operations of retail division fully integrated with logistics and ERP platforms.

Upgrade and Modernization of PDT (Handheld devices) to assist instore operations for retail group – Enhanced Features of Queue Busting, Stock Transfers, GRN’s, Stock Count, Expiry Tracking, Waste Mgmt. Etc

HRMS SaaS Solution Implementation (Darwinbox) for the group companies scattered across industry sectors.

Ecommerce Website on Adobe Commerce Platform – (Existing Magento platform Community edition)

Implementation of Zoho CRM for AutoHub – which real estate project

Leading the SQAT(Test Cases Review, SIT, UAT, RTM), End User Training and User Adoption along with Performance tracking. Integrations with Payments Gateway / Banks / Government and Regulatory bodies.

Implementation and Rollout of Self Check Out Machines, Operation Mgmt Automation – Tasks & Checklist, Store Audits, Issue Tracking, Visual Merchandising, Knowledge / Learning / Training Mgmt System.

DELIVERY MANAGER Jan 2022 - Jun 2023

Wipro Technologies Ltd DEWA (Dubai Electricity and Water Authority)

Managing Transformation Program Implementations, Strategy planning and Delivery, operations. Focus on the progress made by various projects with regular meeting with project managers and customer reviews. Execution of timely solutions to handle the Impediments; Handling of New Scope / Variation order with minimal Impact. Ensure all the applications to coherence with enterprise data governance framework for data policies, standards and practices, of the collaborative entity for both the Business and Functional areas to achieve the required level of consistency, quality and protection to meet overall business need. SAP S4 Hana Modules FICO, SD, MM, PM, HR, Integration with external systems (Payments, Bank, FTA Federal Tax Authority, DMS, Attendance, Non SAP Systems, DWH - Reports).

Projects: S4 Hana SAP Implementation for Subsidiary companies, Implementation of APM (Application Performance Management), Mobile App for Work force management, Support for Data Governance Project, CRM Enhancement Integrating with RTA and DM. S4Hana Implementation is for Holding company along with three companies providing services in Digital IT Solutions / Infrastructure services to customers across UAE. Implementing Industry & SAP Best Practices and designing robust and controlled Business Processes & Solutions. Incorporated new corporate tax (Dubai Jun 2023 deadline) - impacting various functionalities and reports and integration with the Federal Tax Authority.

Ensuring project deadlines and schedules are met, along with preparation of weekly and monthly review reports. Working with senior leadership to implement Change management, project planning & resource allocation. Governance meeting for all projects – Daily/Weekly/Monthly as defined in communication / escalation matrix.

PROJECT MANAGER Mar 2019 - Jan 2022

Wipro Technologies Ltd NWC National Water Company

Application Managed Services with scope with of L1, L2 and L3 Service Delivery Operations. Managing Development projects along with Demand Management (New Features). Release and Deployments Management with various applications and Stakeholder management across the Management chain at client / vendors. Performance optimization of the various business process of DWH, Payments gateway integrations with bulk bill uploads, SMS gateway, External government entities (Credit Bureau, Municipality, Tanker Services, Banks and Payments Channels). Tracking of ITSM KPI’s - SR’s and Incidents, CR’s and Problem Management. Improvement and Optimization of operational activities and processes. Co-ordinating with various vendors and teams (QA, Development and BA). Ensure Data Quality and Governance (NCA – National CyberSecurity Authority) Compliance. Stand up meetings, Weekly and Monthly Governance meetings with different stake holders. Conduction Daily Scrum Calls, Updating the Product Backlog ensure no impact sprint deliverables.

PROJECT MANAGER Nov 2016 - Feb 2019

Wipro Technologies Ltd Maxis Communications

Managing Core Billing Operations and Provisioning system operational and service delivery. Along with Upgrade of MNP application (Full Life Cycle Implementation). Driven Kick off meetings, Client interaction for requirement gathering, risk assessment, finalization of scope. Develop plans & schedules and team meetings for Team / Cluster in the Project.

Communication and Stake Holder management, Vendor Management. Interact with team members to ensure smooth progress on track for the KPI / SLA. Incident, Problem Management and resolution with various teams. RFP Assessment and Impact to the Project / Applications. Environment Management and ensure the integration intact. Business meetings for new demands / Technical enhancements. Handled roles as transition manger / Incident and Change Manager. Critical integrations with the Ops & Engg team, Government regulatory bodies, Middleware tools with performance optimization.

TEAM LEAD / BUSINESS ANALYST Jul 2014 - Nov 2016

Infosys Technologies Limited Maxis Communications

Deployments and business operations for the billing & provisioning systems. Lead for SSO, PAYBOX, PCBS, Kenan JSP, MAP in broadband cluster Applications. Developed Key Reports which enabled to improve customer base in Post Paid/ Prepaid Domain. Data Governance Automation of Daily Reports for various Users of Business. Performance tuning of Applications to ensure the Transactions are processed accurately with in timeframe. Impact analysis of the change requests from the business to introduce new functionalities. Inter Operator and Central Clearing House communication (Govt and Telco entities) business operations. Support Audit and Compliance as organizational standards.

TECHNOLOGY ANALYST Jul 2012 - May 2014

Infosys Technologies Limited Crompton Greaves Ltd (MSEDCL)

The Utility in a Box (UIB) application is customized for CG using Oracle CCB (Customer Care and Billing) application. Design and development of key functionalities like interest, adjustments, and deposits calculations for bill generation. Data Migration from legacy to Staging tables with Transformations, Validation and Derive new data to qualify for the new business objects in the target system. Development of Stored Procedures, Functions, Packages, Triggers and Complex Queries to suit the business needs. Performance Tuning of SQL Queries to achieve the response time within the target time for Data Migration window. Data Quality and Migration Issues tracking, GAP Analysis and Identification of New data mappings based on the RTM (Reverse Traceability Matrix).

SENIOR APPLICATION DEVELOPER Nov 2011 - Jun 2012

IBM India Pvt. Ltd Commonwealth Bank of Australia (CBA)

Worked in the projects of DLMA (Data Loading and Matching Application) and BTS (Branch Teller Systems). Designing and analysis of technical specification. Configuring Schedulers for Batch Jobs and analysis of logs. Resolving the Incidents and Service Requests. Design and Extraction of reports for the various entities of business which are critical for decision making. Tracking of various Issues on weekly basis and documenting them for team meetings and effort justification.

Development of Stored Procedures, Functions, Packages, Triggers and Complex Queries to suit the business needs.

APPLICATION DEVELOPER Mar 2010 - Jun 2011

IBM India Pvt. Ltd GM CARS - GCC (Global Contact Centre)

Worked in the Data Migration from Siebel CRM on Premise to Oracle CRM on Demand (OCOD), Data Migration GME (GM-Europe), GM-LAAM (Latin America Africa and Middle East), and GM-Holden (Australia). We developed a utility to fulfill the process of Data Migration which can be used in future for similar environments. Responsibilities were to develop SQL Queries for various Application Entities, by understanding the relation between various tables in the source Data Base for that object (Application Entity) to the target system. Tuning of the queries as these were executed using command objects in Dot Net to overcome the challenges of XML Gateways issue and performance of the utility.

APPLICATION DEVELOPER Jan 2007 - Nov 2009

Synchronous Solutions Pvt. Ltd., UK GE Money (Cards)

Worked as PL/SQL Developer, Support Engineer for ETL / DWH. Writing complex SQL queries using joins, sub queries and correlated sub queries to retrieve data from the database, which are used to generate reports. Used SQL LOADER to upload the information into the database tables. Involved in PL/SQL code review and modification for the development of new requirements. Development of Stored Procedures, Functions, Packages, Triggers and Complex Queries to suit the business needs. Involved in UAT (User Acceptance Testing) and Deployment of the application. Performance Tuning of SQL Queries following the DBA Reviews.

EDUCATION

M.SC NET WORK SYSTEMS (2005 – 2007) - University of Sunderland UK

B.E ELECTRONICS AND INSTRUMENTATION (2000 – 2004) - Andhra University - SIR CRR College of Engineering

CERTIFICATION & STATUS

PROJECT MANAGEMENT PROFESSIONAL (PMP) Present

Project Management Institute

PROFESSIONAL SCRUM MASTER Present

Scrum.org

SCRUM PRODUCT OWNER Present

Scrum.org

SERVICENOW (CSA) Present

ServiceNow

SKILLS

Project Management (Expert), Agile (Expert), Scrum (Expert), DevOps (Experienced), JIRA (Experienced),

ServiceNow (Experienced), Oracle CC&B (Experienced), SAP (Experienced), PL/SQL (Experienced), Python (Experienced), Java (Skillful), Business Analysis (Experienced), Stakeholder Management (Expert), Digital Transformation (Experienced), Change Management (Experienced), SDLC (Experienced), Quality Assurance (Experienced), Azure (Skillful),

Process Modeling & Business Analysis Techniques (Experienced), Stakeholder Management & Negotiation (Experienced), Business Requirement Documents (BRD) and Functional Specification Documents (FSD). (Experienced),

API Integration (Experienced), Deployments and Rollout (Experienced), ITIL and ITSM (Experienced),

HRMS and Payroll (Experienced), SAAS Implementation & Integrations (Experienced), Analytical & Problem Solving (Expert).

Methodologies

Agile, Waterfall, Scrum, DevOps, Lean, ASD ( Adaptive Software Development)

ITSM Tools

ServiceNow, BMC Remedy, Microfocus, JIRA, Cherwell,Rational Clear Quest, Rational Clear Case.

Business Modeling& Ver. Tools

MS VISIO, Jira (Bamboo), GIT, MIRO, TFS and VFS

Project Mgmt Tools

MS Project, Jira, Smart Sheets, MS Word, MS Excel, MS PowerPoint

Programming Languages

Oracle PL/ SQL, Unix Shell Scripting, Python, C, Java

Databases

Access, Oracle 9i, Oracle 10g, Oracle 11g, DB2, MS-SQL

Other known tools

ServiceNow, Mobile Provisioning System, Oracle CRM on Demand, Oracle-CCB, MS Dynamics (Retail Inventory Mgmt), SharePoint 2010/2013 Portals & DMS, Informatica, Load Runner, Azure Cloud (Data Engg. Services)

Testing tools

RationalClearQuest Test Manager, HP Quality Center, Quick Test Professional.

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