Information Security It Project
Resume:
Address: *** ********* ********, **, *******, AB T3G1Z5 email: *****.******@****.**
Cell Phone: 825-***-****
OVERVIEW
David Dakers is a flexible and experienced Prince II senior IT project, program and portfolio manager based in Calgary with extensive consultancy skills and over 28 years broad project management experience of turning complex requirements into effective solutions. He has a broad range of experience throughout the project lifecycle in Government, Education, Banking/Financial Services, IT Security, Professional Services, Retail, Oil Sands and Ports industries and comes from a developer, systems / business analysis and information security consultancy background.
David’s roles have given him global exposure to large corporations, managing multiple projects across country borders in Europe, Scandinavia and North and South America with internal and external matrixed resource pools and a client base spread worldwide. He has excellent interpersonal and presentation skills and is experienced with working at all levels of a client’s organization from advising at director level to mentoring / coaching / motivating at the ‘coalface’. David has a highly attuned sense of project risk developed over more than 28 years in IT Project and Program Management. He is able to manage multiple concurrent projects to time and budget, identify and resolve issues early and generate tactical and strategic solution scenarios. David’s personal attributes:
Persistent, tenacious and detail-focused; process-oriented, risk averse; organized, calm - excellent performance under stress
Adaptable/hard working/reliable; ‘whatever it takes’ results-orientated attitude to cost and schedule adherence; Recognized ‘safe pair of hands’
Very customer facing; able to appreciate and communicate the bigger picture
Excellent interpersonal skills, stakeholder and team management - able to adapt communication/management style for any level of an organization; quickly builds confidence and resolves conflict with demanding stakeholders and team members from C/director level to the ‘coalface’ in matrix and cross- continent, multi-cultural, team environments
Natural problem solver with technical experience in programming, business and systems analysis; pragmatic, lateral thinker; able to hit the ground running
Experienced with change management, quality and process improvement
24+ years of experience in industry best-practice Project, Program and Portfolio Management to senior level (Prince II Accredited, PMBOK conversant) in the UK, Europe, U.S.A. and Canada
Strong background in Business/Systems Analysis, Application & Hardware Development, Systems Integration, Client Care, Infrastructure Upgrade, Embedded Systems, IT Security (PKI, Crypto), Wireless Networking
Expert skills in Project Planning, Budgeting & Budgetary Control, Scheduling, Risk Management, Matrix Team Management (onshore & offshore, client & supplier), Monitoring & Control, Project Reporting, Stakeholder Management, Multiple Project Management, Proposal Generation, Client Care/Support, Negotiation, Mediation and Conflict Resolution
Demonstrated flexible ability to deliver projects to schedule, budget and quality
– large (<$5M CAN), medium and small 15k CAN) adjusting style and approach as needed; fixed-price, milestone, T&M and ‘cost plus’ experience David Dakers
SUMMARY OF
QUALIFICATIONS
Industry Sectors
UK Government
Local / Municipal Canada
Government
Education
Banks / Financial Servs
Oil Sands
IT Security (PKI,
Intrusion, SSO, ID &
Access Management)
Wireless Network Design
& Implementation
Professional Services
Customer Services
Retail & Telecom
Areas of Expertise
IT Project Management
Application Development
COTS Implementation
and Customization
Major upgrades /
transitions
Cryptography
Hardware Device
Development &
Embedded Software
Governance
Infrastructure
Credentials
ISEB Accreditation in
Systems Analysis &
Consultancy (1996)
APM Accredited
PRINCE2 Practitioner
(1997)
ISEB Accreditation in
Information Security
(Distinction) (2001)
CMMI (2008)
Languages
English
Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
EXPERIENCE
1. Valo Networks Ltd, Calgary Alberta – IT Architecture & Customer Onboarding Projects – July 2023 to Present – IT Program/Project Manager
Managing IT Architecture Development and Customer onboarding projects. – Budget responsibility < $2M/yr.
Managed successful implementation of 8x8 cloud-based VoIP contact center system within 9 weeks of joining.
Managed tailoring and development of ticket management system via offshore development team in India.
Managed requirements capture & validation/prioritization and subsequent multi-phase (sprint) development and deployment for Customer Management Database project via offshore development team.
Provided comprehensive forward-looking (2 year) roadmap & resource/cost estimates for IT architectural system implementations.
Developed processes for project take-on, analysis & deployment, project initiation & validation, project reporting.
Produced and maintained detailed project cost monitoring & cash-flow predictions for all IT projects.
Seconded onto initial customer onboarding projects to manage initial onboarding of customers to Valo’s NOC operations in very short timescales and with great complexity in cleansing & migration of customer data from old incumbent to Valo.
Reported on all activities to weekly and monthly project & steering committee forums. 2. UFA (United Farmers of Alberta Co-operative), Calgary, Alberta – IT/Infrastructure Projects – Nov 2021 to June 2023 – IT Project Manager
Managing IT/Infrastructure projects taking UFA to the next level in telecommunications, customer care and Infrastructure Monitoring. Budget responsibility < $2M/yr.
Managed the transition from Cisco-based physical desk phone technology to MS Teams Softphones.
Managed the migration of Internal and Customer Support Call Center system from aging Cisco (Jabber) solution to cloud-based Five9 implementation integrated with UFA Dynamics CRM.
Managed the rollout of field location phone systems from various vendor/implementation types to unified standard VOIP solution with significant expected savings to UFA petroleum and agribusiness divisions as well as independent petroleum agencies. Managed highly skilled and experienced internal, contractor and vendor resources at sites throughout Alberta, BC and SK. Managed maintenance upgrade of SolarWinds and provision of infrastructure monitoring dashboards to business areas.
Developers utilized MS Azure Devops tools for story generation & code progression (Kanban), multi- environment test stages, etc.
Managed development of Business Cases, Project Charters, Project Schedules, Requirements & Test/Training documentation, Change Management documentation/messaging, Budget, Financial & Project Status Reporting, Project Stand-ups, Customer Kick-off events, Stakeholder/Steering Group meetings, Vendor management and project staff recruitment/interviews. 3. 3D-P (Evtech Solutions), Calgary, Alberta – Major Mining, Ports and Networking Clients - Jan 2018 to Oct 2021 – Project / Program Management
Managing cutting-edge, precision, wi-fi implementations for the accurate, real-time, 3D-positioning of manned and autonomous equipment for multiple companies accounting for budgets of over CAD$2M /yr.
Management of programs of work and projects for Cisco, Imperial Oil, Suncor, De Beers, Rio Tinto, DP World, Newmont, Teck Resources, Coalspur, US Steel and Simplot farming & feedlot operations - comprising Project Management, Project Accounting, Global Matrix Resource Management, Invoicing, Reporting, Parts Orders, Manufacturing, Warranty, Site Visit Scope Definition, H&S/Training Requirements (including Covid Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
quarantine/processes, PPE requirements, D/A Testing, MSHA, Site Orientation, Height/Fall training) and Logistics.
Complex, precision, backhaul, multipoint distribution and client wireless design & implementation projects against demanding performance requirements, comprising tall towers, mobile solar-powered trailers, fixed point and equipment-based wireless endpoint appliances – management of site survey activity, design
(frequency band, channelization, height, azimuth, tilt, etc), build, configuration, testing and implementation.
Projects included radios from Cisco, Cambium, Rajant, Redline and Aviat along with rugged end-point devices from 3D-P. 2.4GHz, 5GHz, 15GHz 802.11 wifi and LTE/hybrid technologies.
Management of highly skilled technical field operators and day-to-day negotiation of activities with client teams in fast-moving and multifaceted environments.
Support of RFI, RFQ & RFP responses, product development, service definition for multiple clients. 4. CGI, Edmonton, Alberta – Edmonton Municipal Affairs/Alberta Human Services – June 2016 to Dec 2017 – Senior Project Manager
Establishment of improved Service Measures reporting via integration of multiple data sources into one reporting database under the direction of the Account Manager from requirements agreed with the customer and incorporated into the Operational Framework
Management of the development of the integrated ‘MA_SLA’ database, regular automated updating processes, report formats
Engagement with Alberta Human Services to define and implement a project to replace the legacy Child Care Information System (and other satellite systems) with a new integrated system (>$2M value) as part of a 4 year, $5M program to replace a suite of legacy child welfare systems
Management of a portfolio of 5 Application Development projects incorporating business/systems analysis, custom new code development, existing code enhancement, server upgrades, single-sign-on infrastructure/application replacement, cloud-based SaaS application onboarding, operational monitoring. high-availability/heavy use enablement
Support of RFP process for Government of Alberta bid 5. University of Calgary, Calgary, Alberta – March 2014 to January 2016 – ERP Project Manager
Contracted (originally 6 months - extended) to the IT ERP (PeopleSoft) Solutions Team
Working within Student and Enrolment Services (SES) with cross-functional teams of SES, IT and other University business/faculty staff with responsibility for Student ERP enhancement projects and facilitation within SES of core IT ERP upgrades
Defined Project Initiation Documents, Business Cases, Project Charters, Project Plans, Test Plans and managed IT, SES and vendor resources to completion of projects (requirements specification/validation, design, development, System Testing, UAT Testing, Change Management and production release)
Projects included PeopleSoft and PeopleTools Upgrades and Customizations, Oracle Database Upgrade (to Enterprise), Web Admission Application upgrades (.Net), creation of an online Student Reference capture system, Degree Audit solution upgrade/transition, automation of registration processes to advance the annual course registration schedule, ERP Maintenance program 6. University of Calgary, Calgary, Alberta – March 2012 to March 2014 – Senior Project Manager
2 year Temporary Permanent placement in the IT Project Office
Responsible for definition of Project Management processes and templates and the oversight of U-of-C IT project activity
Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
Seconded to Student and Enrolment Services (SES - 80%) to perform planning, scheduling and management of key SES IT ERP and Admissions enhancement (and other) projects in-line with SES priorities and business practices/schedules – mix of software and hardware implementation
Working primarily with the Registrar’s Admission, Registration, Scheduling and Awards teams to define project priorities and requirements, implementation and test plans and the day-to-day progression of these project activities
Managing multiple suppliers across multiple projects
Acting as ‘champion’/facilitator for SES initiatives within IT and as an interface between the business/faculty stakeholder areas and SES/IT for projects involving creation of Web-based Student Admission Applications, PeopleSoft Upgrades, Ad Astra, QMatics, Degree Navigator
Providing support and coaching/mentoring to SES staff on IT governance forums and processes 7. VocaLink Ltd, Rickmansworth, UK – UK Government (security clearance - secret) – January 2011 to November 2011 – Senior Project Manager
Managed the development and implementation of a game-changing salary/tax processing system for the UK Government (>$5M CAN) – critical UK infrastructure - waterfall model
Managing teams of over 30 (Architects, Analysts, Developers, Testers) in onshore and offshore matrix
Developing Project Plans; Implementing processes for Change Control, Scope Monitoring and Configuration Management
Producing weekly reports to external customer and internal stakeholders
Chairing project reviews, RAID reviews and lessons learned reviews
Managing of all aspects of projects to time, budget and quality including managing of the security clearance process
Managing (as Scrum Master) a financial payment switching package development project (concurrent with above – internal and sub-contract resource teams – Agile methodology)
Chairing the daily scrum meetings, sprint planning and sprint review meetings
Maintaining the product backlog on behalf of the product owner and the sprint backlog on behalf of the team
Generating burn-down and daily ‘stand-up’ reporting 8. Thales e-Security Ltd, Thame, UK – Various Clients – February 2004 to December 2010 – Program Manager (security clearance)
Managing a portfolio of ‘Transaction Security’ products comprising application software and FIPS-compliant cryptographic devices – budget >$3M CAN/year
Managing hardware and software product enhancement programs comprising both internal product roadmap developments and customer funded customization projects
Managing multiple multi-functional matrixed teams + external product suppliers / resource
Managing and performing client care for portfolio worldwide – particularly Europe/Scandinavia and North America; issue resolution facilitation and prioritization
Clients included UK government, GCHQ/CESG, major UK and international banks / financial institutions
(Barclays, Lloyds, NatWest, Royal Bank of Scotland, ING, Crédit Agricole, Crédit Mutuel, National Australia Bank, Australia and New Zealand Banking Group, Visa, MasterCard International), smartcard manufacturers / processing bureaus (Datakey, Gemalto, Oberthur, Schlumberger, Verisoft), clearing houses and IT security companies; product revenues exceeding $20M CAN/year
Representing Thales on industry forums
Business Process Improvement of PMO and Project Management processes using the CMMI maturity model
(program/project management, bid and supplier management process areas) Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
Preparing program/project plans and budgets in-line with PMO procedures and monitoring against achievement, taking corrective action as required
Defining work-packages (waterfall and scrum-based), assigning responsibility and ownership
Communicating program status at senior management reviews
Creating/maintaining risk registers and performing risk management
Providing coaching and guidance to project teams and more junior PM’s in respect of project management disciplines and corporate procedures
Undertaking peer-review of Program/Project plans and documentation
Monitoring personnel performance and appraisal of staff. Responsible for coaching more junior project managers in the use of company procedures and project management topics.
Additionally performing Program Management of a $2M CAD+ ID Card management solution implementation for the prototype UK National Identity Card scheme 9. MasterCard International, Waterloo, Belgium – February 2003 to January 2004 – PKI/Security Consultant
Performing options analysis and solution architecture and design for Phase 2 of SecureCode
Identifying authentication issues/troubleshooting Phase 1 technical issues and specifying solutions to resolve
Providing PKI and Project Management consultancy to map out Phase 2 project plan Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
10. Marks and Spencer plc, London, UK – February 2002 to January 2003 – Security Project Manager
Managing a large-scale Perimeter Security Replacement project
Managing the supplier, business application and development team interfaces and the deliveries and dependencies to and from other projects in the program and multiple suppliers
Managing the delivery of technical and service design elements from internal security, networking and strategic architecture groups and supplier resources
Generating reports to program management and stakeholders
Issue resolution & scope clarification; architect/security team alignment & conflict smoothing
Maintaining project budgets (>$2M CAD – 2002/3) and managing risks and issues
Developing and maintaining large, complex and multi-stream project plans
Providing security consultancy in areas of expertise
Presenting to diverse groups of Marks and Spencer personnel (including program management and technical resources)
Managing the development of system test plans
11. Baltimore Technologies Ltd, Hemel Hempstead, UK – Various Clients – July 1997 to November 2001 – Principal Consultant / Project Manager (security clearance)
Consulting (pre- and post-sales) on PKI implementation, IT security and project management
On-site project management and consultancy in the UK, North America, Europe, Scandinavia and Japan
(BACS, ABN AMRO, Bank of America, IdenTrust, Nordea, MasterCard International, NTT Docomo)
Implemented one of the first 3 IdenTrust payment infrastructures at ABN AMRO
Creation, setup, management and staffing of PMO and Project Management procedures
Performing client IT Security research and architectural strategy definition
Authoring papers concerning Security Policy, PKI developments, PKI integration, multi-PKI environment architectures and security token developments
Troubleshooting and resolving systems issues
Training customer staff, both formal and informal, in PKI, security processes and related concepts (eg. ‘four- eyes’, 2-factor authentication, etc.)
Planning projects and estimating, costing and financial reporting
Coordinating multi-company / nationality / regional logistical co-ordination of project effort
Leading teams of customer and internal resources
Driving development of corporate implementation strategy 12. Fujitsu Systems (formerly ICL Systems), Stevenage, UK – Various Clients – March 1992 to June 1997
– Project Manager / Consultant
Managing Systems Integration and implementation projects (PRINCE2)
Managing concurrent Implementation, Consultancy, and Development projects (EDI, Oracle Financials, Project Management, Resource Management and Timesheet Administration systems)
Producing Project Plans, P&L, Proposals, Reporting, Test Plans
Managing Implementation, customization and support of a Service Management COTS product throughout Europe and Scandinavia
Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
SKILLS AND EXPERIENCE
Years of
Experience
Last Used
Operating Systems:
Linux (Solaris, Red Hat) 21 2020
Windows (3-11, NT, Server) 26 Current
Fujitsu VME (Mainframe) 8 1997
Programming and Markup Languages:
C / C++ 6 2010
COBOL 6 1997
HTML 25 2018
Java/JavaScript 6 2010
.Net 4 2015
PL/SQL
Python/Micropython
5
1
1997
Current
Shell scripting languages 3 1995
Quickbuild 3 1989
SCL 8 1989
SQL 20 2018
Visual Basic 6 / VBScript / VBA 20 2018
XML 9 2018
Applications and Services:
Ad Astra Scheduler 2 2013
Borland Caliber 1 2010
Borland StarTeam 6 2010
IBM/Rational ClearCase 6 2010
IBM/Rational ClearQuest 6 2010
IBM/Rational Doors 6 2010
Global Mapper
Google Earth
Microsoft Access
20
5
3
2021
2021
1997
Microsoft Excel 25 Current
Microsoft Powerpoint 21 Current
Microsoft Project 20 Current
Microsoft Sharepoint
Microsoft Visio
10
7
Current
Current
Microsoft Word
MS Teams
25
2
Current
Current
Oracle Database (-11) 28 2018
P3 6 2010
PeopleSoft ERP 4 2017
SafeSign 6 2010
SAP
Smartsheet
TargetProcess
3
3
1
Current
Current
2011
Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
Techniques and Practices:
Agile (Scrum/Sprint) 24 Current
Business Analysis 15 2003
CMMI 3 2010
Data Modelling 10 1997
Object-Oriented Analysis and Design 10 1997
Project Management 29 Current
Use Case Modelling 10 1997
SSADM 10 1997
UML & Z-Notation 6 2010
Waterfall SDLC 27 Current
Business Application Areas:
Authentication Systems 21 2019
Certificate Authority 15 2011
Cryptographic Hardware (HSM/Smartcard) 14 2010
Customer Service Management 4 1996
Data Protection 23 Current
Electronic Payments & E-Security 15 2011
EMV Card Personalization 14 2010
Finance (Invoicing & Legers) 14 2010
Inventory Management 2 1989
Networking/Firewall Infrastructure 25 Current
OCSP / PKI 14 2010
Project Accounting 29 Current
Project Resourcing 29 Current
Software Development 34 Current
Software Customization 10 Current
Software Maintenance & Support 36 Current
Web Application Development 17 2018
Industry Standards:
AES 6 2010
Common Criteria (ISO/IEC 15408) 15 2011
DES/Triple-DES 15 2011
Digital Signature Standards 15 2011
FIPS 140-1/140-2
ISO17799/27002 & ISO 27001
14
15
2010
2011
ISO9001 31 2021
MEPS 2 6 2010
PCI DSS
PKCS
PKIX/X.509 Certificates
14
15
15
2010
2011
2011
RSA / SHA
802.11b/g/n/ac
14
18
2010
Current
Cryptographic / Wireless Hardware:
Chrysalis/SafeNet Luna 4 2001
Baltimore Sureware Keyper 4 2001
nCipher nFast/nShield 4 2001
Address: 112 Hawkfield Crescent, NW, Calgary, AB T3G1Z5 email: *****.******@****.** Cell Phone: 825-***-****
Thales e-Security HSM8000 6 2010
Thales e-Security WebSentry/PaySentry 6 2010
Thales e-Security P3CM/SSCM
Cisco AP’s & Radios, Switches
Canbium PTP and PMP
Redline PTP and PMP
Rajant Mesh Networking & Radios
Aviat PTP (15GHz)
6
3
3
3
3
2
2010
Current
2021
2021
2021
2021
EDUCATION
Collenswood School & 6th Form College, UK
8 GCE 'O' Levels 1978
2 GCE 'A' Levels 1980
ICL/Fujitsu
Crosby: Zero Defects – Quality is Free 1994
ISEB Accreditation in Systems Analysis & Consultancy 1996
APM Accredited PRINCE2 Practitioner 1997
Baltimore Technologies
ISEB Accreditation in Information Security (Distinction) 2001 Thales
Process Improvement Fundamentals 2006
SEI Introduction to CMMI Model 2008
University of Calgary
U Fundamentals 2012/2013
Leading Yourself and Others Through Change 2013
Lean Six Sigma Fundamentals 2014
Project Management Practitioner Course 2016
ITIL Foundation 2016
UFA
Crucial Conversations for Accountability 2023
INTERESTS
Reading; Cinema; Tennis; Golf; Swimming; Music; Nature; Photography; Watching Sports REFERENCES
Available Upon Request
Contact this candidate