Social Media Customer Support

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San Antonio, TX ***** 210-***-**** *******@******.***

JESUS PARRA

PROFESSIONAL

SUMMARY

Service-oriented Customer Support Representative with 10 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. SKILLS • Remote Support

• Software Installation

• Network configuration

• Incident Management

• Attention to Detail

• Problem-solving abilities

• Multitasking Abilities

• Excellent Communication

• Team Collaboration

• Organizational Skills

• Adaptability and Flexibility

• Customer Relationship

Management

• Analytical Thinking

• Conflict Resolution

• E-Automate Managed Print

Service Software

• Professionalism

• Inventory Management

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WORK HISTORY ON-SITE SPECIALIST 06/2024 to Current Documation, San Antonio, TX

• Manage the daily operations of the mailroom, including sorting, distributing, packaging, and delivering mail and packages.

• Ensure that all incoming and outgoing mail is processed in a timely manner.

• Operate production copying and printing equipment in a print shop, to include operating finishing equipment including cutters, folders, and various binding equipment.

• Support scan shop operations. Ensure that all documents are prepped, scanned and quality checked accurately.

• Troubleshoot equipment or processes; printers, scanners, print shop devices, etc.

• Perform courier services (company vehicle provided).

• Performs other duties as assigned.

RETAIL - PRINT/COPY CENTER ASSOCIATE 01/2024 to 09/2024 Office Depot, San Antonio, TX

• Created customized options and solutions to meet customer unique copy and printing needs.

• Performed regular maintenance to keep equipment in optimal working condition.

• Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.

• Entered customer orders in POS register system and created invoices to collect accurate payment.

• Cashier

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DIGITAL PRINT SPECIALIST & OFFICE ADMIN 06/2017 to 05/2024 Xerox, San Antonio, TX

• Maintains inventory of supplies needed to operate printing machines.

• Troubleshoot issues with printing machines and make basic repairs.

• Performs routine maintenance on printing machines.

• Responsible for conducting

• Account reviews.

• Maintaining Customer contact and completing

• Customer Care Visits.

DIGITAL PRINT OPERATOR & OFFICE ADMIN 09/2009 to 06/2017 Ricoh, Austin, TX

• Greeted Office visitors

• Answer and direct phone calls, field inquiries from sales representatives, and maintain office efficiency by arranging repairs

• Performed a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes, and sorting and distributing incoming mail

• Operated various types of printing machines including offset, letterset, and screen printers.

• Reviewed client requests to understand scope and parameters of print jobs. EDUCATION South Texas College, McAllen, TX

Data Entry, Business Administration, 09/1991

LANGUAGES Spanish

Native or Bilingual

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