Podiatry

Clementina Fraser[Copy of Copy

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Professional Summary

I am a highly self-motivated and driven individual. Having made a career transition in 2022 prompted by a change in Retail ownership I have harnessed my teamworking, leadership skills and exceptional customer experience in adjusting to the Podiatry field and providing the highest standards of patient centred care.

Experience

CURRENT:

FINAL YEAR BSC PODIATRY STUDENT SEPT 2022-JULY 2025

UNIVERSITY OF PLYMOUTH

PLACEMENT EXPERIENCE ACROSS GLOUCESTERSHIRE, BANES AND S DEVON-

COVERING INFECTION CONTROL, WOUND CARE MANAGEMENT, MINOR SURGERY,BASICS OF BIOMECHANICS

PT DISPLAY REPRESENTATIVE/ MOBILE AUDITOR DEC 2022- JULY 2025

EXPD8 LTD

STORE MANAGER 08/2014 – 31/08/22

House of Fraser - Cheltenham, Glos

•90000 sq. ft. Turnover on request, 13 direct reports, Total team size 150

•Strengthened team performance by attracting and developing top talent.

•Analysed store specific customer metrics to facilitate 12 new brand introductions and 5 brand exits

•Built solid local relationships with Retailers, Council, BID (founding board member), Press, Police and became embedded in supporting the local Community through the HOF foundation fundraising & locally sourced concessions

•Revamped store processes to become more productive whilst operating in a safe and compliant environment

•Proactively and effectively managed payroll achieving a reduction of 30% in the last 2 years prior to administration

•2nd in The Company last HOF year on profit/operational and People KPIs

•Delivered Operational excellence throughout the Store ensuring visual and retail areas are premium and compliant with all guidelines and health and safety and legal requirements

•Led coaching of behaviours across all aspects of retail to provide a VIP experience to all customers- Top 3 external mystery shopper result in Company in last HOF administered year

•Performance management of in store team in line with HR policies and management of employee relations

•Transitioned to a revised culture built on different technical and operational routines, coached line reports on new DILO/WILO

PENSION FUND TRUSTEE 01/2006 - 10/2018

House of Fraser Pensions - London

•Member nominated trustee Director of Company Pension scheme Trustee,

•Operated in the best interests of members in policy reviews, setting investment strategy, undertaking benefit decisions, liaising with advisors- legal/ financial, actuarial and administrative and in reviewing member comms

•Moved to a valuation of 90% fully funded as a result of our investment decisions

STORE MANAGER 01/2009 - 08/2014

House of Fraser - Cabot Circus Bristol, Avon

STORE MANAGER 01/2008 - 01/2009

House of Fraser - Worcester and Swindon

•Dual site Store manager responsible for implementation of all Company procedures via two teams to achieve increased sales and lowest costs

MAT LEAVE 07/2007 - 01/2008

STORE MANAGER 10/2006 - 07/2007

House of Fraser - Camberley, Surrey

ACTING STORE MANAGER 04/2006 - 10/2006

House of Fraser - Swindon, Wilts

COMMERCIAL MANAGER 12/2003 - 04/2006

House of Fraser - Birmingham, W Midlands

•Closely analysed sales reports to determine growth required, areas for cost reductions and new targets following Bullring opening.

•Prepared rotas and administered payroll for large store 400+heads.

•Worked with a World of Food team to drive down costs

FASHION & HOME MANAGER 06/2002 - 12/2003

House of Fraser - Bath, North Somerset

COMMERCIAL MANAGER 03/2000 - 06/2002

House of Fraser - Cheltenham, Glos

CLUSTER FINANCE MANAGER HEDGE END & FAREHAM 09/1993 - 03/2000

Marks and Spencer plc - Solus finance manager Yeovil, Camberley and then Bath, North Somerset

Core Qualifications

MS Office, Teams/ Zoom, Trello, SharePoint, Store-IQ and Train the Trainer coach for Customer experience

Education

City University Business school - City of London,

BSc Hons Banking and international Finance, June 1993 2:1,

Additional Role: Student Head of University Halls of residence.

References

References: Available on request

Interests

Outside of studying I spend time caring for my elderly father, fundraising with the Parents association linked to my daughter’s school and enjoying time on my allotment, fitness classes, and holidaying in my Cornish homeland.& HYPERLINK "HTTPS://WWW.LIVECAREER.CO.UK/INFORMATION/TERMSOFUSE.ASPX" CONDITIONS

PRIVACY POLICY

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