insurance verification, front office, patient admission coordinator
Resume:
Madison Tunny
*******.*****@*****.***
Indianapolis, IN 46229
Objective
To expand my existing knowledge and love for assisting others in a new setting with opportunities to learn and grow within the company.
Education
Experience
Ivy Tech Community College
Associates of General Studies
August 2013 – May 2014
Ball State University
Business Administration
August 2012 – May 2013
Mount Vernon High School
Academic Honors Diploma
August 2009 – May 2012
Care Navigator Customer Assistant
Ascension Medical Group (Contract through Itiyam LLC)- Remote
August 2024 – Present
Handled 100+ calls daily, managing patient scheduling, demographic updates, and insurance verification.
Directed patients to appropriate departments with high attention to detail, enhancing patient experience and team support.
Utilized strong organizational and communication skills to maintain high-quality patient support remotely.
Front Office Assistant
Urology of Indiana
September 2023 – July 2024
Oversaw patient check-ins, scheduling, and documentation, ensuring streamlined front-office operations.
Coordinated with the precertification team to ensure authorizations were accurate and managed records efficiently, providing a responsive and professional experience for patients.
Patient Admissions Coordinator
Team Rehabilitation- Hybrid Remote
April 2019 – August 2022
Verified insurance, obtained authorizations, reauthorizations and electronically tracked them, supported patients with benefit inquiries, prepared new patient paperwork and office fund management.
Enhanced office operations through effective communication with patients and providers.
Front-End Supervisor / Sales Associate / Optician
Sam’s Club
March 2014 – April 2019
Supervised front-end operations and assisted in hiring and training new team members.
Promoted memberships and managed customer service inquiries, leading to increased membership sales.
Administrative Assistant (Co-Op Position)
Elanco Animal Health
August 2011 – May 2012
Handled travel bookings, equipment troubleshooting, and scheduled office operations to support efficient workflow.
Coordinated business meetings and managed communication tasks
Skills
Technical: Microsoft Office, ICD-10, CPT Codes, EMR (Epic, iSalus, Easydoc, Meditech, Athena, DASH), ServiceNow, Salesforce, Jira, Genesys, Zoom, Teams, Google Chats, Slack, MacOS, Windows
.
Administrative: Scheduling, organization, communication, health insurance authorizations, billing duties, and time management.
Personal: Remote work, self-sufficient and motivated. Detail-oriented, punctual, with strong verbal and written communication skills.
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