Customer Service Chick-Fil-A
Resume:
AISHWARYA LAXMI KARUNA KARAN
INTRODUCTION
Dedicated customer service
professional with strong
interpersonal skills and a proven
ability to build rapport
with diverse clientele. Reliable and
hardworking, with
excellent time management and
problem-solving abilities.
A fast learner committed to
providing exceptional service
in fast-paced environments.
CONTACT INFO
Karunakaranlaxmi45@gmail.c
om
105 PARK ST UNIT 2
TROY, ALABAMA 36081
EXPERIENCE
Customer service
Concentrix Troy, Alabama
August 2023 —Present
• Respond to customer inquiries via phone, email, chat, or in-person support in a timely and professional
manner.
• Diagnose and troubleshoot technical issues related to hardware, software, or network systems.
• Guide customers through step-by-step solutions or processes to resolve technical issues.
• Escalate unresolved or complex technical problems to the appropriate team or department.
• Stay updated on product knowledge, company
policies, and trends to provide accurate information.
• Deliver excellent customer service by maintaining patience, empathy, and professionalism in all
interactions.
• Identify recurring issues and report them to
management for process improvements or potential
product updates.
• Provide feedback to improve knowledge base articles and user guides for better customer self-help
resources.
Cashier
Chick-fil-A; Troy, Alabama
March 2023 - July 2023
• Provided menu recommendations to enhance the
customer experience.
• Resolved customer inquiries and issues with
professionalism and sensitivity.
• Operated cash register and processed transactions, ensuring accuracy and speed.
• Maintained a clean and organised workspace,
restocking items as needed.
Retail Sales Worker
Jambo Mart; Lubumbashi, Congo
January 2022 - December 2022
Monitored sales floor and merchandise displays,
ensuring an inviting shopping environment.
• Processed transactions by checking pricing, applying discounts, and issuing receipts.
• Delivered exceptional personal service, enhancing customer satisfaction and loyalty.
• Stocked and organized merchandise effectively for easy customer access.
Receptionist
Geniland; Lubumbashi, Congo
January 2019 – December 2021
• Welcomed visitors and customers with a friendly
demeanor, providing knowledgeable assistance.
• Managed appointment confirmations and updated
client records accurately.
• Ensured a tidy reception area to create a pleasant first impression.
• Handled multiple tasks efficiently, meeting time- sensitive deadlines.
• Answered phones promptly, directing calls to
appropriate offices.
EDUCATION
Troy University, Troy, Alabama
Bachelor of Science in Accounting
(Expected Graduation: December
2027)
AFEEL International School,
Lubumbashi, Congo —
2019
High School Diploma
SKILLS
• Data analysis
• Communication
• Detail orientated
• Fast learner
• Problem solving
• Building customer trust and
loyalty
REFERENCES
Chic fil A Concentrix
Mercy Bragg 334-***-**** Lauren Fritzgerald 571-***-****
Contact this candidate