Senior Business Process

Natalie Haase *

Natalie Haase

Chandler, AZ ***** • 480-***-**** • *******.*****@*****.***

www.linkedin.com/in/natalie-haase-b226001b8/

PROFESSIONAL SUMMARY

Experienced Senior Business Systems Analyst with 20+ years of expertise in software design, configuration, user training and implementation, specializing in SAP, CRM, and custom web/mobile applications. Adept at business process analysis and problem solving, requirements gathering, to drive successful project outcomes. Skilled in storyboarding, test and conversion strategy development, stakeholder management, and end-user training. Proven ability to deliver multimillion-dollar savings and process improvements across diverse industries, including manufacturing, supply chain, procurement, and utilities. Demonstrated success in optimizing business processes through innovative, user-centered design. Proficient in both Agile and Waterfall methodologies, with a strong foundation in ITIL practices. Highly skilled in collaborating effectively across departments to achieve business

TECHNICAL SKILLS

Azure, Azure DevOps - AI, MS Project, Balsamiq, MIRO, MURAL, Excel, Power Mock up, Power point, Word, SAP, Microsoft CRM, Canva, SharePoint, MS Forms, MS Project, Sql PROFESSIONAL EXPERIENCE

Salt River Project - Senior Business Analyst April 2022 – Present

• Developed and implemented release plan encompassing 11 legacy applications, 5 departments, 17 personas, and approximately 400 users. Completed As-Is, To-Be analysis for all business processes authoring 11 epics, 297 features, 425 user stories covering 11 legacy applications.

• Designed and facilitated requirements sessions, ranging from in-person design sessions across 5 departments (20 users) over 4 days to smaller in-person sessions (5 to 8 users) and online sessions using Mural and Power mock-up for storyboarding, mock-ups, collaboration, and voting.

• Acted as a business process expert, facilitating business discussions, developing problem statements, and identifying potential solutions for implementation. Natalie Haase 2

• Analyzed multiple software applications to develop proposals for "Build vs Buy" decisions for multiple departments, assessing total operating cost, business process impacts, security, and implementation risks to existing architecture.

• Collaborated with cartographic development groups to implement a more efficient business process and design solution, increasing the speed, accuracy, and safety of selecting facilities by 95%.

• Partnered with the Data Analytics team to implement a predictive modeling solution resulting in the first automated scheduling application at SRP, reducing a full-time 8-hour task to 15 minutes.

• Collaborated with an existing SRP vendor for 'Send Word Now' to develop a cost-effective design alternative instead of building new functionality.

• Developed and facilitated design sessions to solve overarching design problems, leading to the implementation of native OS functionality for viewing and synchronizing data across multiple screens for a more efficient scheduling process.

• Conducted usability and exploratory testing sessions post-sprints for immediate user feedback, improved design, and reduced risk of defects for integrated and user acceptance testing.

• Designed and implemented pilot program processes for implementations, reducing risk and impact to the business and providing immediate feedback for adjustments before wider release.

• Partnered with business groups to develop and track KPIs for each department, ensuring successful implementation and passage before exiting hyper care.

• Developed and implemented standards for mapping backlog artifacts to business processes, ensuring 100% coverage and documentation of gaps or risks. Salt River Project - Safety Committee Member April 2022 – Present

• Developed and implemented a new Safety Initiative, "Caught in the Act-Safety Edition," for the PAB Live Safe Water Stewardship Committee. This initiative was adopted by the PAB Safety Committee as an ongoing safety initiative and will be published in the monthly PAB Safety newsletter.

Salt River Project - Senior Business Analyst January 2022 – April 2022

• Completed As-Is, To-Be analysis and design for all business processes improvements to manage water delivery, scheduling, subscription notifications, and the introduction of 'credits' to purchase additional water for customers.

• Facilitated design sessions with Water Contact Center and Water Accounting, utilizing storyboarding, mock-ups, and Mural for collaborative design with users. Natalie Haase 3

• Authored user stories for 'My Account Water' functionalities, including ordering water, subscription notifications, and applying credits for additional water purchases.

• Partnered with external vendor Fiserv and SRP departments to plan and complete SIT and UAT testing.

• Facilitated meetings with Fiserv and SRP departments to conduct SIT, UAT, and smoke testing for Walk-in payment functionality.

• Provided production support post-release, including planning and facilitating the execution of smoke tests and hyper care support activities.

Salt River Project - Senior Business Analyst/QA Lead October 2021 – January 2022

• Planned, developed and facilitated SIT and UAT activities wrote test scripts, created traceability matrix for 100% coverage, facilitated test meetings, trained users, and published daily metrics, designed and implemented test strategy and plans.

• Documented all training materials and conducted train-the-trainer sessions online and in- person.

• Provided post-release support: planned and executed smoke tests, offered hyper-care support, prioritized and maintained backlog for post-implementation user stories. Intel Corporation - Senior Systems Analyst (Supply Chain) 2010 – 2016

• Created business requirement documents, use cases, test cases, and functional specifications and pseudo code for business rule logic.

• Created and presented design alternatives documents to the business for approval.

• Designed documentation and functional requirements, testing, and implementation for RFCs, IDOCs, and Web Dynpros on custom modules for MM, Sourcing, Procurement, and Receiving.

• Responsible for SAP configuration/user role configuration in MM module for procurement, including functional requirements, configuration, security, testing, implementation, and training.

• Led stakeholder and business meetings to analyze and document customer business processes and workflows to create end-to-end solutions.

• Led end-user design sessions utilizing UI development software to produce demos and mock- ups for customer approval.

• Provided the interface between the business units and IT technical staff and production support for projects.

• Utilized SQL and Excel to pull transactional data for requirements validation, baseline metrics, KPIs, testing data, training, conversions, and validation for implementations. Natalie Haase 4

• Led and created business process workflows to determine baseline performance and key performance metrics to measure application performance.

• Developed user experience profiles and shadow sessions to determine current processes, flag issues related to inefficiencies, and possible ergonomic health issues.

• Defined business cases for objectives of new projects, including identification of business needs for both user groups and architecture.

Intel Corporation - Senior QA Analyst (Supply Chain) 2005 – 2010

• Created integrated test plans for each release for all business areas, interfaces, and legacy systems, covering unit tests, functional tests, and consolidated tests.

• Developed unit tests, functional tests, and consolidated tests for purchasing area, both manual and automated.

• Created SQL queries and reconciliation process for all purchasing transactional data.

• Partnered with stakeholders and IT to develop conversion strategy for all purchasing business areas worldwide.

• Coordinated software application development, conversion, UAT/production support training, and implementation across multiple systems, geographies, and business areas.

• Partnered with business stakeholders to determine success criteria and test developed products to ensure compliance with business needs and functional validity.

• Drove user interface sessions with technical team/business and production support to provide qualitative and quantitative analysis of customer trends, such as customer incidents, business impacts, and satisfaction with services provided.

Intel Corporation - Senior Systems Analyst / Incident Manager (Supply Chain) 2003 – 2005

• Created communications and presentations for stakeholders, customers, production support, and technical team for product releases.

• Created SQL queries to pull incident data and report metrics for check-point and stabilization processes.

Natalie Haase 5

• Led daily, weekly, and monthly agile ceremonies. Utilized Jira for project management, issue tracking, and generating metrics on progress of projects.

• Designed and implemented end-user training and production support training, both onsite and online.

• Developed end-user training, including an integrated ticket escalation process.

• Served as a single point of contact for users, production support, and stakeholders during implementation and stabilization period.

• Provided production support training and release support to level 1 and 2 during implementation.

Intel Corporation - BI Report Analyst (Factory Chemical Reporting) 2000 – 2003

• Partnered with stakeholders to determine organizational business objectives for reporting metrics in each area.

• Utilized SQL queries and ETL processes for report testing, conversion, and implementation.

• Developed dashboards for business areas to track key performance indicators.

• Defined and documented business requirements for new metrics and reports.

• Conducted user interviews, requirements workshops, surveys, and site visits to develop business requirements.

• Created and executed unit tests, functional tests, and consolidated tests.

• Developed and delivered training material for end users, stakeholders, and production support.

• Performed training for end users, stakeholders, and production support. Intel Corporation - Production Support Manager (Procurement) 1999 – 2000

• Managed a 10-person production support team spanning Latin America, Asia, Ireland, and Israel. Supplied staff with direction concerning resource allocation, scope prioritization, and training.

• Coordinated with finance, factory, and purchasing stakeholders to successfully transition 31 applications to production support.

• Responsible for hiring, training, and budgeting. Intel Corporation - Senior Systems Analyst (Finance/Mergers and Acquisitions) 1997 – 1999 Natalie Haase 6

• Led 4 business analysts and 2 consultants throughout the development and worldwide rollout of the company’s asset depreciation functionalities in SAP (AM/PS modules).

• Led collaboration with Ernst & Young during the completion of an audit of Intel’s assets, with no major discrepancies discovered.

• Led the conversion strategy for all financial projects and assets from 15 legacy systems into SAP.

• Developed and managed conversion strategies for procurement, financial, factory, security, and legacy systems for a SAP worldwide re-platform project. University of Arizona - Assistant Coach Women’s Soccer 1994 – 1998

• Responsible for coaching goalkeepers for Division I women’s soccer program.

• Designed and executed all marketing programs for women’s soccer program.

• Acted as student advisor for all incoming freshmen, advising on academics and career. EDUCATION

University of Arizona, Masters Business Administration / Computer Science - GPA: 3.54 Washington State University, Bachelor of Science / Marketing - GPA: 3.9 COMMUNITY SERVICE

Compass Christian Church - Volunteer Children’s ministry, weekly 2010 – Present Valley Christian High School – Volunteer lunch program 2020 - Present

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