Customer Service Representative

DAWN BENJAMIN

Melbourne, FL ***** 321-***-**** ***************@*****.*** WWW: Bold Profile

Professional Summary

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Skills

• Menu planning

• Ingredient selection

• Portion control

• Food safety

• Team collaboration

• Time management

• Sanitation standards

• Multitasking skills

Work History

Cook/Prep 05/2003 to Current

Hibiscus Court of Melbourne – Melbourne, FL

Service Representative 05/2001 to 06/2003

Marcom Technologies – Melbourne, FL

• Maintained productivity and quality standards at all times. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

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Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

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Cook/baker/prep/server 06/1998 to 02/2001

Ryans Steakhouse – Melbourne Fl

• Improved kitchen efficiency by preparing ingredients ahead of service.

• Assisted head chef to create daily specials based on seasonal ingredients.

• Enhanced customer satisfaction with well-prepared and timely meals.

• Ensured kitchen cleanliness, maintaining a safe and hygienic work environment. Baker/deli associate 08/1995 to 08/1998

Winn Dixie – Houma, LA

• Produced consistently high-quality baked goods for customers.

• Complied with health and safety codes to protect staff and customers.

• Operated and maintained bakery equipment, including ovens and mixers. Managed daily operations of the bakery and deli section, ensuring product quality and customer satisfaction.

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Education

Associate

Florida metopolitan university

Certifications

• Food Safety, 01/01/17, 01/01/18

• Food Manager Certification, 03/01/15, 03/01/20

• CPR, 07/01/16, 07/01/19

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