Customer Service Agent

RABI SAGAR SINGH

** ***** ******* ****, *********, Hooghly, 712201 +91-968******* *****.******@*****.*** OBJECTIVES

Dynamic and customer-oriented Customer Service Executive (CSE) in Air India with 10+ years of experience in the fast-paced aviation industry. Proven track record of enhancing customer satisfaction through prompt service, effective problem resolution, and a deep understanding of diverse customer needs. Adept at managing high-stress situations with poise and professionalism, ensuring a seamless and positive travel experience for all passengers.

EXPERIENCE

Customer Service Executive (CSE) Air India Kolkata Currently working as a Customer Service Executive (CSE) for Air India and I have experience in handling flights for Lufthansa German Airlines as well. I also handled other airlines including Thai Airways, Air Asia, Biman, Bangladesh and China Eastern. I worked as a Ground Handling Supervisor as well for Singapore Airlines.

Job Responsibilities

I am responsible for Check-in, Arrivals, Direct Transfer passengers, Wheelchair passengers, Unaccompanied Minors, controlling boarding gate, managing queues, and all other pre-departure formalities.

I am Skilled at building and maintaining strong relationships with customers, leading to increased loyalty and repeat business.

Having hands on experience in ramp handling and flight clearance and dealing with problems such as delays (Aircraft on Ground), disruptions, excess baggage, or denied boarding, including the implementation of the options scheme within the company’s established procedures.

Proficiently using advanced reservation systems and adept at streamlining check-in and boarding processes.

Thorough knowledge of aviation safety regulations and commitment to maintaining a safe environment for passengers and staff.

leading and training customer service teams to excel in their roles and deliver consistent service excellence.

Expertise in resolving customer complaints and conflicts, turning challenging situations into opportunities for service improvement and helping customers with my Fluency in multiple languages which enabling effective interaction.

EDUCATION

Completed Bachelor of Arts from Shobhit University, New Delhi Completed 1 Year Diploma in Aviation from Frankfinn Aviation Institution SKILLS

• Aviation Safety Compliance

• Aircraft Maintenance

• Team Leadership & Training. Collaborating

effectively with other team members to ensure

smooth operations

• Microsoft Office and Reporting

• Familiarity with industry-specific software like Amadeus, Sabre, and Galileo for reservations and

ticketing

• Flight Operation Coordination

• Technical Troubleshooting

• Air Traffic Control Procedures

• Customer Service Excellence, Ability to quickly

find solutions to customer issues

• Effective verbal and written communication

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