Client Services Business Development

FRANK A. ACCA

**********@*****.*** 845-***-**** Mahwah, NJ 07430

SUMMARY

Experienced Client Services Manager with expertise in all phases of business, including major project management. Skilled in personnel management and finding solutions to overcome obstacles and reach business goals. Strong focus on managing relationships and exceeding financial and operational objectives. Proven track record of leveraging technological solutions to consistently exceed project requirements and expectations. Seeking a role as a Sr. Client Services Manager responsible for Account Mgmt. of key clients.

SKILLS

Operations Management Business Development Digital Solutions Client Care Revenue Building Resource Management Logistics Training & Development

MS Office Suite Jira Slack OneNote XML Spy FileZilla

EXPERIENCE

OSG BILLING SERVICES – Ridgefield Park, NJ 06/2018 - 09/2024

Client Services & Operations Manager – Digital Solutions Group

Pemberton Asset Management sponsored company providing print-mail and digital solutions for billing, payments, and customer engagement that include an array of differentiated products and service levels

Led client care effort for all divisions that interact with digital solutions to maximize customer satisfaction and increase customer retention

Partnered with stakeholders across a wide variety of industries, interacting with decision makers and influencing project outcomes

Worked closely with our internal implementation team to understand the business and technical requirements for our digital solutions, and work to efficiently provide services and support to clients

Collaborated with largest clients on conversion to the newest digital products, and leading post-onboarding support efforts

Can provide strong referrals from clients that I’ve supported in the healthcare and public sector space

D&J INDUSTRIES (Acquired Marlex Enterprises) – Carlstadt. NJ 06/2011 - 05/2018

Director of Procurement, Business Development & Operations

A large distributor of commercial building maintenance supplies and equipment

Primarily responsible for developing strategies and plans for business development while also overhauling and improving core operational efficiencies

Increased gross profit margins 11% by refining purchasing strategies and streamlining the logistics process

ADDITIONAL EXPERIENCE

Owner/President/CEO - MARLEX ENTERPRISES – Nanuet, NY (2005-2011)

A wholesale distributer of industrial maintenance supplies and equipment

Planned and assisted in developing new revenue streams which increased sales by 25% in three years; increased gross profit margins 8%

Director, Technology Staffing Division - MISI CO., LTD. (an NTT Data Services company) – New York, NY (4yrs)

A large IT service provider (reported to the President and managed a staff of 15)

Helped build the division from $11M to $18M in annual revenue; grew the billable staff from 65 to 105

Increase net profit by 60% and net profit margin by 5%

VP, Capital Markets Technology - SHEARSON LEHMAN BROTHERS – New York, NY (11yrs)

A large investment banking firm

Managed a staff of 12 to support Foreign Exchange and Futures trading related applications

EDUCATION

B.B.A. in Management Information Systems - PACE UNIVERSITY

INTERESTS

Reading

Sports enthusiast/Physical fitness activities

Creative Writing

Trivia/Social game nights

Contact this candidate