Cybersecurity Analyst Customer Service

Mahamadou Drame

Cybersecurity Analyst

Phone:215-***-**** Philadelphia PA 19142

email: ********@*****.*** LinkedIn

CARRIER SUMMARY

Self-Motivated and details-oriented Cybersecurity Analyst renowned for critical decision-making identify and mitigating security risks. Leveraging 5 years of experience and knowledge through working with different law enforcement agencies, from local, state, and federal government to protect, transfer and manipulate sensitive information in the prison system. In possession of a MS in information system and technology, information system and management SEC+, CYSA+, SPLUNK and a SIG certification.

RELEVANT TECHNICAL SKILLS

• Guest Services Host/Host/

• Multi-cultural awareness (3 years)/

• Guest Relations Experience/

• Customer Service (7 years)

• Night Audit Front Desk

• Security CCTV monitoring facility

• Data Management

• Analysis, Modeling and Design

• Data communication and Networking

• Information technology Polices and

Strategy

• Project management

• Web design

• Internet and Internet of Things

• Management of over two hundred

employees

• Call tracking software.

• Network Management Access Controls

• Network Security

• OSI and TCP/ IP model Linux

• CSS

• Windows OS

• VB.net

• HTM

EDUCATION

Per Scholas August 2024 - November 2024

Arizona State University January 2024 - present

Wilmington University Delaware March 2020 - December 2022 University of BAMAKO October 2009 - December 2015

WORK EXPERIENCE

GEO GROUP/ DELAWARE COUNTY PRISON Thorton PA March 2020 - September 2024 Unit Manager/ Shift Supervisor/ Ass Shift Commander /Sergeant

• Intake Outtake Supervisor used OMS offender Management System.

• Supervision of residents, Provided care control and custody.

• Supervised correctional officers, trained new officers, Conflict management.

• Responded to Incident, Deescalated, Mitigated and Resolved conflict in the confine areas.

• Generated daily incident reports and Shift debrief to the higher rank managers.

• Daily Incident Report / Conducted Quarterly Fire, Security and Suicide Drills.

• Intake and Outtake Supervisor daily count and elaborated daily Census.

• Elaborated the schedule for the officers and assigned officers to their post.

• Helped the shift commander with daily paperwork, and the well running of the facility. RINGPFIELD ADVANCED DERMATOLOGY Haverford PA June 2022 - December 2022 Software engineer Help desk

• Maintained Database.

• Updated, and Upgraded Website.

• troubleshooted Network.

• Installed, and Maintained Software and Hardware.

• Daily Inspection of Medical equipment, Network Security. TOWN PARK Philadelphia, PA February 2018 – March 2020 Customer service, guest service associate.

• Parking car issued different services to the guesses during their stay in the different Hotel in the city of Philadelphia.

• Helping international guest by directing through the city

• Answering phone calls and data entry.

CERTIFICATIONS AND LICENSES

• CERT (Correction Emergency Response Team)

• ICS (Incident Command System)

• FEMA Certified (Federal Emergency

Management Agency)

• CPR

• G C I M

• SPLUNK

• CLEAN Commonwealth Law

Enforcement Assistance Network

(Clearance)

• JNET Justice Network Certified

(Clearance)

• CISM Certified

• Mental Health Awareness

LANGUAGES

• French (level Expert/Bilingual)

• Bambara (African Languages Expert Level/Native language)

• Soninke (African Languages Expert Level/Native language)

• Madingo (African Languages Expert Level)

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