Customer Service Inventory Management

Jagmohan kaur

289-***-**** ************@*****.***

Professional Summary:

Confident and Hardworking individuals seeking Full -time employment Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

• Proficient in Microsoft Office applications

• Solutions oriented, skilled in adapting to diverse learning styles.

• Excellent organizational skills and ability to efficiently multitask with strict project timelines.

• Production records

• Sales planning

• Cost controls

• Inventory controls.

• Time Management

• Performance Evaluations

• Schedule Preparation

• Staff Training and Development

• Customer Service

• Human Resources Management

Dine In Manager Kelsey’s Original Roadhouse March 2022 – Current

Job description:

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

• Developed a successful employee retention plan, reducing staff turnover rates significantly.

• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.

Assistant Manager Stokes October 2021 - March 2022

Job description:

• Assisting the Manager in creating and regularly monitoring the department's operational budget

• Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service.

• Acting as the liaison and partner between customers, sales associates, and leadership teams

• Staying up to date with detailed knowledge on new and existing products

• Achieving store financial targets and implementing new or existing loss prevention procedures

• Recruiting, supervising, and developing new staff members.

• Working with the leadership team to deliver promotional strategies and programs.

Assistant Manager Millennium wear July 2019 - October 2021

Job description:

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Reduced financial discrepancies by monitoring credit card sales and deposits.

• Increased sales by driving operational efficiencies and building excellent customer rapport.

• Monitored security and handled incidents calmly.

Food supervisor Harvey’s/Swiss chalet October 2018 - August 2020

Job description:

• Directed work of cooks, food handlers and dishwashers to maintain efficient operations.

• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

• Controlled labor costs with good planning, scheduling, and delegating abilities

• Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.

• Created healthy, well-balanced meal menus within ideal cost metrics.

Business Management Lambton College Toronto

Bachelor’s in business administration Punjabi university

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