Assistant Manager Customer Service
Resume:
Christopher Serrano
Supervisor - Team leader
**** ******* *******, *******, ** 23504
*********************@*****.***
Customer service with 5 years experience as a Assistant Manager/Supervisor and exceptional people skills. Understand business terminology and interpersonal skills. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
U-Haul - Orlando, FL
November 2022 to Present
Ensuring that customer screenings pass company's policy, daily goals are met, and employees are greeting every customer with respect and information on why our brand was the best choice. Hospitality Associate
Blue Moon Hotel - New York, NY
August 2021 to May 2022
Welcoming guest to the establishments, insuring that all accommodations are in place. Supervised 6 to 8 employees on daily tasks, and reported all completed task, and daily feed back to property manager. Supervisor
Thomas Hooker Brewing Company - Bloomfield, CT
February 2019 to March 2020
Maintained safety and security policies and procedures, on a day to day basis. Managed a team of (5)five employees, overseen attendance, tardiness, cleanliness, and overall maintenance. Served as a cook for over (30) customers, and maintained kitchen appliances on a weekly basis. Team Leader
Red Heat Tavern - Windsor, CT
June 2018 to February 2019
Conduct performances reviews, motivate team members and create strategies to boost productivity. Delegate work to employees, track progress and provide constructive feedback throughout projects, set performance goals and deadlines that align with the company's larger plans, ability to train employees when needed, Ensure employees adhere to company policies and legal regulations. Supervisor Smoker/Lead Cook/Maintenance Worker
Bears - Windsor, CT
May 2015 to June 2018
Responsible for daily operation of smokers, preparation (dry rub) of meats and maintenance support, as needed, at multiple restaurant sites
Stock/Sales Supervisor
The Gap - New York, NY
2008 to 2011
Hired initially as a stocker, responsible for stocking and refurbishing product displays throughout the store; promoted to stock supervisor, responsible for coordinating receiving, off-loading incoming merchandize, pricing and repricing merchandize to reflect seasonal sales; responsible for shift placement, coordinating the schedules of store workers across multiple shifts; oversaw troubleshooting and resolution of customer complaints
Supervisor
White Castle - Bronx, NY
2005 to 2008
White Castle Hired initially as a cashier and cook; promoted to supervisor, responsible for opening/closing in support of store managers; also worked, when needed, as a floater, covering any/all positions as needed
Cook/Prep
Cosi - New York, NY
2003 to 2004
Baker
Daily forming of dough, from scratch; baking of signature bread products Education
Associate in Business Administration Studies
Asnuntuck Community College - Enfield, CT
August 2016 to April 2017
High school diploma or GED
Skills
• Logistics
• Key Holder
• Inventory
• Cash handling
• Customer Service
• retail sales
• Management
• problem solving
• Organizational Skills
• training
• Microsoft Office
• Marketing
• Loading (5 years)
• Stocking (10+ years)
• Leadership
• Supervising Experience (10+ years)
• Cleaning
• English
• Warehouse experience
• Shipping & receiving
• POS
• Kitchen Experience
• Inventory Control
• Team Management
• Food Safety
• Cooking
• Merchandising
• Paralegal (5 years)
• OSHA
Languages
• Spanish - Expert
Certifications and Licenses
OSHA 30
December 2017 to Present
30-hour Construction Safety and Health
Food Handler
food handler certificate
ServSafe
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