Customer Service Support

RACHANA PATEL

Edison, NJ ***** +1-908-***-**** *******.*******@*****.***

Professional Summary

With 11 years of experience in customer support supervision, I consistently deliver quality performance and exceed customer expectations. My expertise lies in mentoring team members to provide exceptional service and fostering team morale through effective communication and positive performance feedback. I am skilled at resolving customer dissatisfaction and adept at managing competing priorities, consistently achieving superior results.

Skills

• Problem-solving

• Time management

• Customer service

• Multitasking and organization

• Decision-making

• Team leadership

• Training and mentoring

• Customer relations

• New hire training

• Handling escalations

• MS office

• Call monitoring

• Sales support

• Employee scheduling

• Complaint resolution

• Quality assurance

Work History

Customer Service Executive 07/2022 to 12/2022

Cloud5 Communications – Moncton, NB

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Responded to customer requests for products, services, and company information.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Investigated and resolved customer inquiries and complaints quickly.

• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Promptly responded to inquiries and requests from prospective customers. Customer Service Attender 03/2018 to 06/2021

Enterprise Car And Truck Rental (Former Discount Car Rental) – Edmonton, Alberta

• Greet customers in a professional and courteous manner and exceed their expectations

• Collaborated with other departments to address recurring customer concerns, improving overall service quality.

• Work as a team player with fellow staff members to optimize branch productivity

• Achieve monthly sales targets by recommending and explaining benefits of additional services

• Build and maintain relationships with new and existing account such as body shops and dealerships

• Handling different car insurance company issues

• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Created, prepared, and delivered reports to various departments. Night Auditor and Front Office Agent 05/2019 to 05/2021 The Fantasyland Hotel – Edmonton, Alberta

• Welcoming guests with kind and professional manners

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

• Oversaw night auditing of daily room occupancy and hotel revenue.

• Handling guest complaints and coordinate with coworker of other departments

• Open and close daily account of front and back office

• Balancing other departments account and solving related issues

• Creating daily report and sending guest issues to management

• Updating guest incidental report and corporate with mall security and cops too Guest Service Assistant (Room Dining Server) 04/2015 to 04/2019 The Fantasyland Hotel – Edmonton, Alberta

• Specialized Food and Beverage Room Service

• Taking Guest Orders

• Approach to the Guest’s needs for Food and Other Room Services

• Experience of Room and Restaurant Services

Guest Service Supervisor 07/2016 to 10/2017

The Rogers Place – Edmonton, Alberta

• Event Planning and Organizing, Checking Audience's Show Tickets

• Handling Customer issues and complaints

• Providing tour to ROGERS' Stadium with Proper directions

• Gained work experience while working in 20,000 People Crowd

• Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions. Cashier/Customer Service Agent 09/2015 to 03/2016

Walmart Canada – Edmonton, Alberta

• Counter Cashiering, Assisting Customers on Aisles

• Upselling Credit Cards and Other Walmart Products

• Communicating with Physically challenged Customers to fulfill their Shopping Needs

• Restocked and organized merchandise in front lanes. Guest Service Assistant & Head Cashier (GSA-F&B Service) 11/2011 to 03/2014 The Gateway Hotel – A Taj Business Hotel – Surat, India

• Taking Guests' Orders

• Assisting Guests and Handling Complaints and Feedbacks

• Fast Pace Serving persona towards 150 Covers with great team-work

• Worked as IRD Server- In Room Dining Server

• Taking Sales ODC'- (Outdoor Catering), Wedding Functions' Orders for Banquets Accomplishments

• Employee of the month award, 10/01/16, The Fantasyland Hotel

• Employee of the month award, 09/01/13

• Outstanding performance award, 04/01/13

• Best grooming lady of the year award, 01/01/11

Education

Bachelor: Hotel and Tourism Management 01/2011

Vivekananda Institute of Hotel and Tourism Management - Rajkot, Gujarat India

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