Data Entry Customer Service

GERALDINE GOLDEN-BROWN

*** ****** **** **. · 803-***-****

**************@*****.***

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Looking for an entry-level position at a respected organization and utilize the educational qualifications I’ve obtained at Virginia College, and my prior work history as listed below. I enjoy creative problem-solving and getting exposure to multiple projects, and I would excel in the collaborative environment in which your company prides itself.

EXPERIENCE

DECEMBER 2018 – CURRENT

DATA ENTRY SPECIALIST II, td bank

Open mail and extract paper invoices/payments

Sort and batch transactions

Scan, index, image capture, key, and reconcile payments/invoices

Enter remittance processing data using a 10-keypad

Follow established security procedures for the company and department

Perform other duties as assigned

JUNE 2013 – DECEMBER 2018

DATA ENTRY CLERK, Blue Cross Blue Shield of south Carolina

Process HIC, HIC templates, dental, and UB Medicaid claim types

Maintain production with a 2% error rate or less

Verify entered customer and account data by reviewing, correcting, and deleting

Maintain data entry requirements by following data program techniques and procedures

MAY 2010 – JUNE 2013

BANKRUPTCY SPECIALIST, South Carolina Department of revenue

● Took action on any questionable bankruptcy activity arising from reports

● Resolved and revised misapplications to taxpayer’s accounts

●Answered telephone requests from taxpayers, attorneys, regarding the status of bankruptcy accounts.

● Maintained records of financial transactions by establishing account post transactions.

● Prepared financial reports by collecting and analyzing account information and trends.

SEPTEMBER 2008 – MAY 2010

CUSTOMER SERVICE REP, at&t services

● An attracted potential customer by answering product and service inquires.

● Suggested information about products and services

● Opened customer accounts by recording account information

● Resolved product or service problems by clarifying the customer’s complaints.

EDUCATION

SEPTEMBER 2018

ASSOCIATES OF APPLIED SCIENCE, virginia college

(Cumulative GPA: 3.7) Awarded Outstanding Student, May 2017

SKILLS

Software, such as Microsoft Excel

Content creation

Market research

Analytics and search engine optimization

Critical thinking

Creative mindset

Project management

Data entry

Attentive listening

Troubleshooting and research

Patience

Speed and efficiency

Positive attitude

Diplomacy

ACTIVITIES

One of my greatest and proudest accomplishments is successfully planning and executing two major events within one of my prior employment. Every year I have attended at least one seminar to improve my skills in Customer Service skills.

2019 - Employee of the Month (TD BANK)

Outstanding customer service reward

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