Medical Assistant Patient Care

Monica Solomon

***************@*****.*** 803-***-**** Columbia, SC

SUMMARY

Seeking Customer Service Rep role with 18 years of experience in client-facing positions. Skilled in planning, coordinating, and problem-solving from roles at Amazon and Jimmygospel, LLC. Excelled in patient care and administrative tasks as Medical Assistant, ensuring high-quality customer interactions. WORK EXPERIENCE

Amazon Columbia, SC

Customer Returns Nov 2023 - Feb 2024

• Managed and streamlined the customer returns process at Amazon, ensuring a high level of customer satisfaction by efficiently handling return inquiries, processing returns and exchanges, and maintaining accurate records of returned merchandise.

Jimmygospel, LLC Columbia, SC

Dispatching (Remote) Feb 2021 - Oct 2023

• Coordinate with drivers to ensure efficient parcel shipment logistics.

• Develop and adjust delivery routes to optimize timeliness and resource use. Cintas York, PA

Garment Hanger/Inspector Mar 2019 - May 2020

• Conducted meticulous visual inspections of garments, identifying and tagging items requiring repair to maintain quality standards.

• Managed the organization and placement of customer garments, ensuring precise hanger allocation for optimal inventory maintenance.

Wellspan Health-Rheumatology York, PA

Medical Assistant May 2015 - Sep 2017

• Conducted comprehensive patient intakes, accurately measuring and recording vital signs, and compiling detailed medical histories to support diagnostic accuracy and treatment planning.

• Facilitated patient check-in procedures by verifying personal information, efficiently organizing medical documents, and maintaining up-to-date electronic health records.

• Administered immunizations and managed prescription refill requests, ensuring adherence to healthcare protocols and contributing to patient care continuity.

Colonial Manor York, PA

Certified Nursing Assistant Apr 2002 - Jun 2013

• Provided comprehensive support for daily living activities, enhancing patient comfort and well-being.

• Monitored patient conditions vigilantly, ensuring timely communication with registered nurses for any concerns.

• Maintained hygiene and care standards, ensuring patients were clean and attended to in accordance with nursing guidelines.

EDUCATION

York County School of Technology

High School Diploma, Health Assisting/General Education York, PA

Jun 2000

Yorktowne Business Institute

Associate, Medical Assistant

York, PA

Feb 2015

SKILLS

Production Coordination - 2 Years • Check-in Coordination - 3 Years • Vital Signs Documentation - 10+ Years • Safety Management - 10+ Years • Procedure Assistance - 10+ Years • Documentation - 10+ Years • Multitasking - 10+ Years

• Strong Communication - 10+ Years • Patient Care - 10+ Years • Schedule Coordination - 2 Years

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