Customer Service Agent
Resume:
Jarvis Walker
Supervisor
Whitehouse, TX ***** ***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Agent
ARISE-Texas
October 2019 to January 2020
Taking calls from customers that have problems with their orders, wanting to order new products, and customers that have questions about orders and delivery of the products that they have ordered.
Assistant General Manager
Jiffy Lube-Round Rock, TX
August 2019 to September 2019
Helping customers with there car need and helping with day to day operations and with the everyday jobs that we help customers with'
Assembler
Cardinal Health-Jacksonville, TX
March 2018 to June 2019
Assembling medical canisters to collect fluid in a hospital medical care environment
Supervisor
PNA-Rusk, TX
June 2002 to July 2017
Rusk State Hospital Rusk, Texas
•Presently supervise a staff of 50
•Create daily scheduling with shift coordinator to ensure adequate coverage is provided for each assigned area
•Implement planned treatment by coordinating patient care with outside facilities
•Conduct meetings with subordinate staff to communicate new policies, procedures and instructions
•Train staff as directed to ensure staff competency and to facilitate information flow
•Plan, organize and direct the daily administrative activities of the ward including but not limited to maintaining records of time, attendance, and daily assignments as directed by Unit Nurse administrator
•Hire, train, supervise, motivate and terminate staff, Recommended personnel evaluations, training programs, and wage incentives
Direct Care Lead Staff
Access: Supports For Living-Jacksonville, TX
March 2003 to December 2005
•Facilitated daily care of patients that were assigned to the location
•Oversaw the overall environment of the house, ensuring that staff had adequate supplies
•Developed strong customer service skills through constant customer interaction
•Performed other duties as assigned in order to ensure services are provided
Lead Floor Man
East Texas Medical Center-Rusk, TX May 2001 to June 2002
Rusk, Texas
•Buffed and waxed floors
•Cleaned chairs and other furniture and supplies that required cleaning
•Changed lights and replaced necessary items
•Assisted with making building repairs to ensure consistent operation of medical facility
Commission Salesman
Swepco Coating-Palestine, TX
February 2000 to May 2002
•Sold parking lot coating and roof coating
•Taking orders for materials for customer needs
•Streamlined accounts receivables and collections
•Made new contacts with potential customers regarding Swepco products
•Greeted visitors, answered telephones, filed paperwork, sent facsimiles and performed other general office duties
Department Manager
Wal-Mart-Palestine, TX
July 1998 to August 2000
•Trained, supervised, motivated staff to complete daily work duties
•Recommended personnel evaluations, training programs, and wage incentives
•Oversaw the general care of the department
•Ordered merchandise and supplies for assigned department
Education
Masters in health care management
University of Phoenix - Phoenix, AZ June 2010 to January 2011
Bachelor of Science in Business Administration in Business Administration
Colorado Technical University - Colorado Springs, CO March 2010
Associate Of Science in Criminal Justice in Criminal Justice
Colorado Technical University - Colorado Springs, CO
August 2006 to October 2008
Skills
•Excel (4 years)
•Microsoft Excel (4 years)
•Microsoft Word (10+ years)
•Word (10+ years)
•Solder
•Assembly Line (4 years)
•Soldering (2 years)
•Assembly Worker (3 years)
•Clean Room
•Team Building (10+ years)
•Inventory Management
•Scheduling (4 years)
•Operations
•retail sales (2 years)
•inventory (3 years)
•Training
•Human Resources (2 years)
•Truck Driving (5 years)
•Forklift (5 years)
•Warehouse Associate
•General Laborer (10+ years)
•General Labor (10+ years)
•Construction Laborer (5 years)
•Factory (2 years)
•Landscaping
•Roofing
•Assembly
•Construction
•Landscape Maintenance
•Warehouse Experience
•Buffing (5 years)
•Project Planning
•Project Management (I year)
•Recruiting (3 years)
•Legal Research (1 year)
•Pallet Jack Experience (3 years)
•Market Research
•Microsoft Office (8 years)
•Management (10+ years)
•Accounting (1 year)
•Negotiation
•Microsoft Outlook
•Budgeting (I year)
•Accounts Receivable
•Conflict Management (2 years)
•Merchandising
•Pricing
•Business Development
•Office Management
•Legal Drafting
•Account Management
•Quality Assurance (2 years)
•Financial Report Writing
•Windows (10+ years)
•Customer service (6 years)
•Computer networking
•CRM software
•Outbound sales
Military Service
Branch: US Army
Service Country: United States
Rank: E-5
June 1977 to May 1979
The study of short-range air defense Artillery
Certifications and Licenses
Basics of Accounting
Present
Basics of Accounting
Business in the Global Environment
Present
During business in a global environment and how each country does things in different ways
Business Fundamentals
Present
The fundamentals of during Business
Certification in Domestic Violence
Present
About the study of domestic violence in our country and the effect that it has
Correction Technician
Present
The study of Corrections in our country, the history of corrections and how they differ from other countries
Homeland Security
Present
The study of homeland security in our country and how the times have changed
Human Resources Management
Present
The role that Human Resources plays in the workplace
Project Planning
Present
The study of Project Planning how to start it makes sure it is running smoothly and the expected results at the completed of it ParalegalStudies
Present
The study of and the role that a paralegal play in the laws offices and in the court room
Drivers License
Assessments
Customer service — Completed
December 2020
Identifying and resolving common customer issues Full results: completed
Sales skills — Proficient
December 2020
Influencing and negotiating with customers Full results: Proficient
Workplace safety — Proficient
March 2020 using safe practices at work Full results: Proficient
Indeed, Assessments provides skills tests that are not indicative of a license or certification. or continued development in any professional field.
Additional Information
Skills
1.Microsoft Word (10 years), Microsoft Excel (4 years)
2.Over the Road truck Driver
3.Independent Salesman
4.Paralegal Studies
Additionally: I have worked as a customer service agent on the Home Depot website, the Blue cross Blue Shield website and have worked on the TX tag worksite as well
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