Administrative Assistant Office Manager

Aidra Martin

678-***-**** ************@*****.***

Organizational Support Professional

Vision-driven, accomplished Organizational Support professional with a wealth of success in leading customer enhancing support programs for a globally renowned telecommunication company. Proven support professional who excels as a pivotal business partner and provides critical strategic leadership to the corporation and management team. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Innovative professional with excellent organizational and communication skills, and proven track record of success. Extensive experience in providing administrative support for executive-level managers.

Areas of Expertise:

Meeting Planning Travel Planning PowerPoint Presentations Oral Communication

Written Communication Budget Management Process Improvement Project Coordination

Customer Service Administrative Support Cross-functional Collaboration Microsoft Office Suite

Personnel Management Public Speaking Public Relations *Concur

Professional Overview

Georgia Tech Research Institute

Executive Assistant (March 2024 -September 2024)

Performed administrative duties for the Inclusive Excellence Unit. Duties included preparing reports, meeting minutes and correspondence. Created and edited documents, spreadsheets, and presentations. Managed schedules, arranged appointments and itineraries. Coordinated meetings, travel, conference calls, and completed expense reports and procurement transactions.

Emory University – Winship Cancer Institute

Project Coordinator (January 2020 to February 2024)

Manage projects for the Executive Leadership of Winship Cancer Institute, including calendar management and office management. Coordinate logistical arrangements for conferences, meetings, and recruitment. Responsible for developing and generating various operational and statistical reports. Handle procurement of supplies, invoicing of corporate card charges and reimbursements. Develop itineraries for candidate recruits (travel booking, interview scheduling, serving as the liaison between the candidate and the leadership team). Review correspondences and paperwork for employee transactions. Address any concerns of the students/employees that report to the Deputy Director of Winship. Responsible for setting up Zoom/Microsoft Team meetings for Executives which also includes taking meeting minutes, creating agendas, and coordinating meeting times and logistics.

Georgia State University

Project Coordinator (July 2018 – December 2019)

Served as a member of multiple research, technical assistance, policy development, and programmatic teams. Responsibilities included: Project meeting coordination – coordinating high level and complex project meetings, vendor management, and contract negotiations to meet project deliverables; Project travel-arranging and managing domestic and international travel for the Center of Excellence project team members; Project Budget Coordination- Tracking expenditure requests and payments to consultants and subcontractors as well as preparing documentation needed for invoicing.

*Coordinated the request for information from stakeholders, elected officials, etc.

*Provided background research related to proposal development and project support.

*Supervised student assistants assigned to sponsored funded projects.

*Monitored for compliance with funder reporting requirements.

*Monitored and managed project budgets and prepared documentation needed for invoicing.

*Assisted with the hiring process and onboarding of the center’s administrative team.

Aidra Martin

Google Fiber

Project Coordinator (June 20, 2016 – February 22, 2017)

Managed the coordination of Google Fiber installation from sales hand-off to construction. Served as a liaison between property owners/managers (the Google Fiber customer), construction vendors, and Google Fiber's construction team (local operation leads, construction manager, engineers and internal cross-functional teams). Responsibilities included managing project timeline to completion, ordering materials as needed, coordinating site surveys, pre-construction meetings, and construction meetings, as well as managing the construction calendar. Position also required data analysis, frequent email communication, both internal and external, and Salesforce management of construction project tickets end to end ensuring all Service Level Agreements are being met.

AT&T

Executive Assistant (July 5, 2012- September 29, 2015)

Orchestrated the management of Area Vice President’s calendar. Served as the liaison between Area Vice President and Directors. Scheduled and hosted meetings. Managed travel planning, budget maintenance and executive support. Authored detailed correspondence, reports, organization charts, and created presentations. Developed job requisitions and processed personnel status changes. Served as a Service Advocate for Service Excellence Awards to ensure staff award recognition was executed flawlessly. Worked hand-in-hand with Directors to guarantee compliance with budgetary items and staffing control. Monitored travel, mobile devices, supply orders, shipping and vouchering of purchases. Maintained confidentiality of important information that required vigilance.

Honored recipient of the AT&T Service Excellence Award for going above and beyond to embrace the spirit and goals of AT&T Customer Rules.

Ensured Area Vice President was compliant with headcount and budget.

AT&T

Project Manager – Data Analyst (January 5, 2006- June 29, 2012)

Shepherded the delivery of critical technical support to technicians in order to mitigate errors with fiber optic cable placement. Collaborated with network reliability center managers to identify metrics and develop a support system to ensure achievement of objectives. Administered network surveillance and analysis of mobility core switching equipment. Troubleshot issues to identify root causes, work arounds and resolutions. Tested and implemented vendor repairs and design changes.

Acted as Project Manager for customer outages; collaborated with key team members to rapidly resolve issues, kept senior management abreast of issues and planned and executed corrective action.

Reduced past due outage tickets by 80% while bringing mean time to repair within standards through creation of a comprehensive corrective action plan through metrics management and data analysis.

AT&T

Senior Specialist- Network Support (June 5, 2000- January 4, 2006)

Provided technical support to field technicians assigned to protecting AT&T’s fiber optic cable. Answered calls from customers and utilities to assure cable protection was properly implemented when utility work was being done across the U.S. Included technician dispatch, customer service, and administrative support.

AT&T

Customer Care Associate (January 5, 1998 – June 2, 2000)

Worked as part of technical support team. Responsibilities included non-intrusive testing of business customers’ network, troubleshooting with business customers about network troubles, intercepted calls between customers and AT&T technicians. Handled escalations and customer complaints.

Education

Master of Business Administration – Colorado Technical University, Colorado Springs, Colorado

Bachelor of Arts in Advertising (Marketing Minor) – University of Southern Mississippi, Hattiesburg, Mississippi

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